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About the display language of the web site

When you visit the BlackBerry® Mail web site, you can specify the display language of the web site. The display languages that are available
for the web site are the languages that are installed on your BlackBerry device and the languages that your wireless service provider
supports.

If you access your BlackBerry Mail account automatically each time you open the BlackBerry Mail web site and you did not specify a display
language on the End User Agreement web page, the web page appears in the default display language that is specified for your BlackBerry
device. If you specify a new language on the End User Agreement web page, the new display language overrides display language options
that you might have set previously for your BlackBerry Mail account.

If you access your BlackBerry Mail account using a user name and password and you do not specify a display language on the login web
page, the web page will appear in the default display language that is specified for your BlackBerry device. If you specify a new language
on the login page, the new display language overrides display language options that you might have set previously for your BlackBerry
Mail account.

Change the display language of the web site

1.

On the BlackBerry® Mail web site, on the Services and Settings web page, click Language.

2. Click a display language.
3. Click Save.

About the end user agreement

When you create your BlackBerry® Mail account, you must read and accept an end user agreement before you can create your account.
If you do not accept the end user agreement, you are not able to use BlackBerry Mail.

You can view the end user agreement that you accepted at any time. BlackBerry Mail displays the date and time of when you accepted
the end user agreement.

View the end user agreement

1.

On the BlackBerry® Mail web site, on the Services and Settings web page, click Email Account.

2. Click End User Agreement.
3. Click End User Agreement.
4. Click OK.

Troubleshooting for the BlackBerry Mail web site

I cannot read the language of the BlackBerry Mail web site

Open or log in to the web site and change the display language.

Help

Troubleshooting for the BlackBerry Mail web site

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Summary of Contents for MAIL - - HELP

Page 1: ...Help BlackBerry Mail Version 2 5...

Page 2: ...SWDT229086 461561 0708093127 001...

Page 3: ...options 9 Changing the password secret question and answer for your BlackBerry email address 10 Troubleshooting for the BlackBerry email address 12 Managing email messages 13 Email message forwarding...

Page 4: ...Help Getting started 2...

Page 5: ...user name and password in the email setup application or on the BlackBerry Mail web site using a browser on your device After you create a user name and password the next time you access your BlackBe...

Page 6: ...Out Related topics About logging in using a user name and password 3 About logging in using a user name and password 3 About your BlackBerry Mail password If you access your BlackBerry Mail account a...

Page 7: ...at is specified for your BlackBerry device If you specify a new language on the login page the new display language overrides display language options that you might have set previously for your Black...

Page 8: ...word for my BlackBerry Mail account and cannot log in to the BlackBerry Mail web site You have a password for your BlackBerry Mail account if you access your BlackBerry Mail account using a user name...

Page 9: ...ry email address and create a new BlackBerry email address When you create a new BlackBerry email address if the new user name that you type is not available BlackBerry Mail will provide you with alte...

Page 10: ...lect a pre defined secret question or create a secret question The question cannot exceed 100 characters Secret answer If necessary type an answer for the secret question Your secret answer must not e...

Page 11: ...to Kate Wahl at home When you send an email message from your BlackBerry device your email account name appears in the Send Using field at the top of the email message Your email account name also app...

Page 12: ...Berry email address About changing the password and secret question for your BlackBerry email address If you access your BlackBerry Mail account automatically each time you open the email setup applic...

Page 13: ...o not have a secret question for your BlackBerry email address and do not need to complete this task 1 On the BlackBerry Mail web site on the Services and Settings web page click Email Accounts 2 Unde...

Page 14: ...ick Forgot Password On the Change Password web page click Forgot Password 2 Type the answer to your secret question 3 Click Submit 4 Click OK Related topics About changing the password and secret ques...

Page 15: ...s the email messages from the BlackBerry Internet Service server The email messages remain on your device but you cannot reply to or forward these email messages To reply to or forward email messages...

Page 16: ...ard option 5 Click Save 6 If necessary type the password for your email address 7 If necessary click OK 8 If necessary click OK To stop forwarding a copy of email messages that you receive do not comp...

Page 17: ...email messages to your device and the email message you are trying to reply to or forward is more than 30 days old reply to or forward this email message from your third party email account Related t...

Page 18: ...other email address or open attachments To receive and send email messages from other existing email addresses or to open email message attachments on your BlackBerry device you must upgrade your Blac...

Page 19: ...lly detects that you have a new BlackBerry device and prompts you to switch devices If you accept the BlackBerry Mail completes your device change If you decline you must update your device informatio...

Page 20: ...nning BlackBerry Device Software Version 4 0 or higher I cannot open an email message attachment on my device BlackBerry Mail does not support opening email message attachments on your BlackBerry devi...

Page 21: ...your new SIM card Related topics About logging in using a user name and password 3 I cannot switch my BlackBerry email address to my new device Try performing the following actions Verify that the PI...

Page 22: ...Help Glossary 20...

Page 23: ...nts and pictures and access to Internet content Subscriberscanaddemailaddressesforexisting supportedemailaccountstotheBlackBerryInternetService TheBlackBerryInternet Service is designed to retrieve em...

Page 24: ...MEID Mobile Equipment Identifier PIN personal identification number POP Post Office Protocol SIM Subscriber Identity Module SSL Secure Sockets Layer Help Glossary 22...

Page 25: ...nner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by...

Page 26: ...ALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for ins...

Page 27: ...United Kingdom Published in Canada Help Legal notice 25...

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