BlackBerry Mail applies email message filters to an incoming email message in the order that the email message filters appear. If none
of the email message filters that you create apply to an incoming email message, BlackBerry Mail applies a default email message filter
to the email message. You can specify whether you want this default email message filter to forward all email messages to your device or
not.
You cannot create or change email message filters using a browser on your device. To create or change email message filters, you must
use the email setup application on your device or log in to the BlackBerry Mail web site using a browser on your computer.
Troubleshooting for email message management
I cannot reply to or forward an email message
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on
your BlackBerry® device, but you cannot reply to or forward them.
Perform one of the following actions:
• If you have set up your BlackBerry® Mail account to automatically forward email messages that you send or receive on your
BlackBerry device to another email account, reply to or forward the email message from that email account.
• If you have set up a third-party email account to forward email messages to your device, and the email message you are trying to
reply to or forward is more than 30 days old, reply to or forward this email message from your third-party email account.
Related topics
About email message storage, 13
I cannot forward email message attachments from my device
BlackBerry® Mail does not support opening email message attachments on BlackBerry devices.
Perform any of the following actions:
• To view and forward an email message with an attachment, set up your BlackBerry Mail account to automatically forward all email
messages with attachments to another email account, and then open the email message attachments from that email account.
• To upgrade your BlackBerry Mail account so that you can view and forward email messages with attachments directly from your
BlackBerry device, contact your wireless service provider.
I cannot forward email messages from a personal account to my device
Depending on your email service provider, you might not be able to set up an existing email account to forward incoming email messages
to your BlackBerry® email address.
You might encounter one of the following situations:
•
Your email service provider might allow you to set up email message forwarding.
•
Your email service provider might set up email message forwarding for you, if you request the service.
•
Your email service provider might not allow you to forward email messages to other email addresses.
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Troubleshooting for email message management
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