Blackberry Enterprise Server Upgrade Manual Download

Page: 7 / 88

Revision history

Date

Description

29 July 2011

Updated the following topics:

•

Unsupported environments

•

Upgrade the BlackBerry Enterprise Server software by overwriting the
existing version and using the existing BlackBerry Configuration
Database

•

Install the BlackBerry Enterprise Server on a new computer and
upgrade the existing BlackBerry Configuration Database

9 May 2011

Updated the following topics:

•

System requirements: BlackBerry Enterprise Server

•

System requirements: BlackBerry Administration Service and
BlackBerry Web Desktop Manager

•

System requirements: BlackBerry Enterprise Server databases

•

System requirements: BlackBerry Attachment Service

•

System requirements: BlackBerry Collaboration Service

•

System requirements: BlackBerry MDS Connection Service

•

System requirements: BlackBerry Monitoring Service

•

System requirements: BlackBerry Router

•

Supported features and environments

•

Preparing the computer that hosts the BlackBerry Collaboration
Service for use with Microsoft Lync Server 2010

•

Upgrade the BlackBerry Enterprise Server software by overwriting the
existing version and using the existing BlackBerry Configuration
Database

•

Install the BlackBerry Enterprise Server on a new computer and
upgrade the existing BlackBerry Configuration Database

•

Install the BlackBerry Enterprise Server on a new computer and create
a new BlackBerry Configuration Database

11 March 2011

Initial version

Upgrade Guide

Revision history

Summary of Contents for Enterprise Server

Page 1: ...BlackBerry Enterprise Server for IBM Lotus Domino Version 5 0 Service Pack 3 Upgrade Guide ...

Page 2: ...Published 2011 07 29 SWDT561575 1649561 0729024836 001 ...

Page 3: ...y Administration Service and BlackBerry Web Desktop Manager 13 System requirements BlackBerry Enterprise Server databases 14 System requirements BlackBerry Attachment Service 15 System requirements BlackBerry Collaboration Service 16 System requirements BlackBerry MDS Connection Service 18 System requirements BlackBerry Monitoring Service 19 System requirements BlackBerry Router 19 System requirem...

Page 4: ... a BlackBerry Administration Service instance 35 Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2 36 Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 37 Applications that are installed with the BlackBerry Enterprise Server components 38 Prerequisites Upgra...

Page 5: ...rroring parameters to BlackBerry Enterprise Server components 60 Restore the BlackBerry MDS Connection Service configuration files 60 Upgrade the BlackBerry database notification system 61 Best practice Running the BlackBerry Enterprise Server 62 Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets 63 Log in to the BlackBerry Administration Serv...

Page 6: ...errors when you try to upgrade the BlackBerry Configuration Database 74 You cannot resolve errors that occur when you move users 74 A third party tool did not install and the BlackBerry Enterprise Server setup application closed 74 The BlackBerry Monitoring Service cannot monitor events 75 Restore a BlackBerry Configuration Database 75 Various BlackBerry Enterprise Server components do not start 7...

Page 7: ...irements BlackBerry Attachment Service System requirements BlackBerry Collaboration Service System requirements BlackBerry MDS Connection Service System requirements BlackBerry Monitoring Service System requirements BlackBerry Router Supported features and environments Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 Upgrade the BlackBe...

Page 8: ...ponents and configurations to meet your organization s requirements The BlackBerry Collaboration Service integrates with supported third party instant messaging servers to permit users to access your organization s instant messaging system from their devices using the BlackBerry instant messaging client You can use the BlackBerry Monitoring Service to monitor and troubleshoot issues with BlackBerr...

Page 9: ...r 4 1 SP7 If your organization has a BlackBerry Enterprise Server version that is not listed you must first upgrade to one of the BlackBerry Enterprise Server versions in the list above before you can upgrade to the latest version Replacing the BlackBerry Manager with the BlackBerry Administration Service In BlackBerry Enterprise Server versions later than version 4 1 the BlackBerry Administration...

Page 10: ...tversion BlackBerry Enterprise Server for IBM Lotus Domino versions 5 0 SP1 or later do not support the IBM DB2 UDB Synchronizing data over the wireless network automatically When you upgrade the BlackBerry Enterprise Server the BlackBerry Synchronization Service sends updated service books to the BlackBerry devices that can synchronize data over the wireless network BlackBerry Device Software ver...

Page 11: ...an use one of the following upgrade processes in place upgrade process cutover process that upgrades a BlackBerry Configuration Database cutover process that creates a BlackBerry Configuration Database If you use the in place upgrade process the BlackBerry MVS is not available to BlackBerry device users during the upgrade process When the in place upgrade process is complete the BlackBerry MVS res...

Page 12: ...cessors 2 0 GHz Intel Xeon 3 GB of memory 64 bit operating system Two 64 GB drives minimum RAID 1 32 bit operating system Two 36 GB drives minimum RAID 1 150 MB disk space for the BlackBerry Enterprise Server 400 MB disk space for the BlackBerry Administration Service Approximately2MBperusereachdayforlogfiles 100emailmessages per user BlackBerry Enterprise Server that supports up to 500 users Two ...

Page 13: ...100 Series Dual Core 4 GB of memory 64 bit operating system Six 64 GB drives minimum RAID 1 0 or eight 64 GB drives minimum RAID 1 0 32 bit operating system Six 36 GB drives minimum RAID 1 0 or eight 36 GB drives minimum RAID 1 0 150 MB disk space for the BlackBerry Enterprise Server 400 MB disk space for the BlackBerry Administration Service Approximately2MBperusereachdayforlogfiles 100emailmessa...

Page 14: ...A notes ini file with the following conditions read and write permissions SERVERKEYFILENAME value configured for the server id name partitioning of the messaging server A nonpartitioned messaging server on the computer that you want to install the BlackBerry Enterprise Server on permissions for the messaging server A messaging server with the following permissions membership in the LocalDomainServ...

Page 15: ...Web Desktop Manager The following system requirements apply to the computer that you install the BlackBerry Administration Service and BlackBerry Web Desktop Manager on Item Requirement operating system Any of the following operating systems Windows Server 2003 SP2 32 bit or 64 bit Windows Server 2003 R2 SP2 32 bit or 64 bit Windows Server 2008 SP2 32 bit or 64 bit Windows Server 2008 R2 Windows S...

Page 16: ...erver 2005 Express Edition SP3 Microsoft SQL Server 2008 SP1 32 bit or 64 bit Microsoft SQL Server 2008 SP2 32 bit or 64 bit Microsoft SQL Server 2008 Express Edition SP1 32 bit or 64 bit Microsoft SQL Server 2008 R2 32 bit or 64 bit Microsoft SQL Server 2008 R2 Express 32 bit or 64 bit collation setting To configure collation settings the following conditions database server collation configured ...

Page 17: ... the Named Pipes option in the Microsoft SQL Server Native Client on the computers that host the BlackBerry Enterprise Server instances database transactional replication To support database transactional replication for the BlackBerry Configuration Database the following conditions the database server must be Microsoft SQL Server 2005 SP3 or later the database server that hosts the replicated dat...

Page 18: ...or 64 bit Windows Server 2008 R2 Windows Server 2008 R2 SP1 IBM Lotus Sametime IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Lotus Sametime server Novell GroupWise Messenger SSL authentication turned on for the Novell GroupWise Messenger agents on the Novell GroupWise Messenger server Microsoft Office Live Communic...

Page 19: ...qlncli_x64 msi Microsoft Unified Communications Managed API 2 0 Core Redist 64 bit ucmaredist msi Microsoft Office Communications Server 2007 R2 Core Components ocscore msi The required certificate installed in the Personal Certificate folder for the local computer account For detailed instructions about the Microsoft install packages and installing the required certificate see Preparing the compu...

Page 20: ...load ocscore msi visit the Volume Licensing Service Center at www microsoft com The required certificate installed in the Personal Certificate folder for the local computer account For detailed instructions about the Microsoft install packages and installing the required certificate see Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 R...

Page 21: ...ndows Server 2003 R2 SP2 32 bit or 64 bit Windows Server 2008 SP2 32 bit or 64 bit Windows Server 2008 R2 Windows Server 2008 R2 SP1 For more information visit www blackberry com go kbhelp to read article KB26571 SNMP The SNMP service running on the computer that hosts the BlackBerry Enterprise Server wireless modem To send SMS text messages to BlackBerry devices an SMS wireless modem connected to...

Page 22: ...Windows Server 2008 file services System requirements Browsers for BlackBerry Web Desktop Manager BlackBerry Administration Service and BlackBerry Monitoring Service users Item Requirement browser Windows Internet Explorer 7 0 to 8 0 Mozilla Firefox 3 6 Safari 4 for Mac Google Chrome 4 Windows Internet Explorer 7 or later provides optimal support for BlackBerry WebDesktopManagerfeaturesandBlackBer...

Page 23: ...dministration Service web sites assigned to the local intranet zone Enable Integrated Windows Authentication selected if you do not configure single sign on authentication for the BlackBerry Administration Service the BlackBerry Web Desktop Manager BlackBerry Administration Service and BlackBerry Monitoring Service web sites assigned to the local intranet or trusted sites security zone browser set...

Page 24: ...TCP IP connection to an external server support for resolving Internet addresses that use DNS for proxy firewalls transparency of the proxy server System requirements Instant messaging server To install the BlackBerry Enterprise Server any of the following instant messaging servers IBM Lotus Sametime 7 0 Community Server IBM Lotus Sametime 7 5 Community Server IBM Lotus Sametime 8 0 Community Serv...

Page 25: ...prise Server configured with membership in the LocalDomainServers group in all the domains in your organization s environment cross certification established between the messaging servers and directory servers in other domains IP BlackBerry Enterprise Server components support only IPv4 for TCP IP connections SNMP monitoring The BlackBerry Enterprise Server and BlackBerry Enterprise Server compone...

Page 26: ...Berry Collaboration Service does not support more than one type of instant messaging server You must use the same type of instant messaging server for each local or remote BlackBerry Collaboration Service that you connect to a BlackBerry Enterprise Server or BlackBerry Enterprise Server pair BlackBerry Collaboration Service If you install the BlackBerry Collaboration Service for use with Microsoft...

Page 27: ...you want to install the BlackBerry Enterprise Server on replicate the BlackBerryAdmins group in the IBM Lotus Domino Directory Configure the Server document to permit the BlackBerry Enterprise Server to move user accounts within a BlackBerry Domain You must configure the Server document so that you can move user accounts between BlackBerry Enterprise Server instances in your organization s BlackBe...

Page 28: ...e Server installation process you might need to specify permissions for the Windows account or Microsoft SQL Server account depending on the type of authentication you select When you select Windows authentication during the BlackBerry Enterprise Server installation process the setup application automatically assigns the required permissions to the Windows account that you use to complete the inst...

Page 29: ...ystem you must assign the Microsoft SQL Server permission for the database system administrator also called the sysadmin server role in Microsoft SQL Server Management Studio to the Windows account or Microsoft SQL Server account Configuring the local system account in an IBM Lotus Domino environment Add Windows credentials to the local system account You can configure the local system account to ...

Page 30: ... screen Backing up the BlackBerry Enterprise Server databases You must back up the BlackBerry Enterprise Server databases so that you can restore them if the BlackBerry Enterprise Server upgrade process does not complete If your organization s environment includes Microsoft SQL Server use the backup and restore tools that Microsoft provides to back up the BlackBerry Enterprise Server databases If ...

Page 31: ...cation U user_name This parameter specifies the user name that you use for database authentication To use a login account that is different from the default login account the account must have database owner permission The default user name is sa P password This parameter specifies the password that you use for database authentication p percentage This parameter specifies the interval as a percent...

Page 32: ...erry Enterprise Server component in the BlackBerry Enterprise Server 4 1 SP7 Installation Guide 5 0 You can choose one of the following options to remove the BlackBerry MDS Integration Service You can upgrade to BlackBerry Enterprise Server5 0 SP1 or later If you choose this option you must complete the actions that are required to remove the BlackBerry MDS Integration Servicefrom the BlackBerry E...

Page 33: ...you installed BlackBerry Enterprise Server 5 0 SP2 MR3 you must restart the BlackBerry Administration Service You can run the CreateDB executable that is included with the BlackBerry Enterprise Server 5 0 SP3 installation files For more information about using the setup application to remove the BlackBerry MDS Integration Service see Adding or removing BlackBerry Enterprise Server components in th...

Page 34: ...ministrator permissions 10 Save and close the file 11 Open a command prompt window 12 Navigate to extracted_folder Database 13 Type CreateDB exe BESMgmt cfg BESMgmt cfg properties Property Description CMD ThispropertyspecifiesthetypeofactionthattheCreateDBexecutablemust complete for example whether to install or upgrade the BlackBerry Configuration Database DATABASE_NAME This property specifies th...

Page 35: ...270 smartphones In BlackBerry Enterprise Server 5 0 SP3 VoIP profiles and VoIP IT policy rules are no longer available in the BlackBerry Administration Service console and you cannot use the BlackBerry Administration Service to configure the IT policy rules To configure VoIP for BlackBerry device users you must use the BlackBerry Mobile Voice System If your organization s environment includes VoIP...

Page 36: ...onents 2 Double click Management and Monitoring Tools 3 Select the Simple Network Management Protocol check box 4 Click OK 5 When Windows Setup prompts you install the files from the Windows installation media 6 Complete the installation wizard 7 In the Windows Services verify that the SNMP service is running After you finish To complete the SNMP service installation process after you install the ...

Page 37: ... provide your organization s administrators and BlackBerry device users with URLs that include the specific pool names You can provide administrators and users in your organization s environment with URLs that include the FQDNs of the computers that you installed the BlackBerry Administration Service or BlackBerry Web Desktop Manager on for example https FQDN_of_computer webconsole login or https ...

Page 38: ... com to read article 2224981 before you continue 2 For the following steps use the install packages included with the Microsoft Office Communications Server 2007 R2 installation files For steps a and b you can find the files in Setup amd64 and for steps c and d you can find the files in Setup amd64 Setup a Install Microsoft Visual C 2008 Redistributable Package vcredist_x64 exe b Install Microsoft...

Page 39: ...R2 Core Components ocscore msi 4 Install the required certificate in the Personal Certificate folder for the local computer account You must choose the Web Server Certificate template and specify the following information For the Subject Name type the FQDN of the Microsoft Lync Server 2010 pool For the Subject Alternative Names type the FQDN of the Microsoft Lync Server 2010 pool and the FQDN of t...

Page 40: ...or Microsoft Lync Server 2010 BlackBerry Collaboration Service Prerequisites Upgrading the BlackBerry Enterprise Server software The BlackBerry Configuration Database and all BlackBerry Administration Service instances in the BlackBerry Domain must run the same version of the BlackBerry Enterprise Server software Before you upgrade the BlackBerry Configuration Database you must stop the BlackBerry...

Page 41: ...nd later you might experience issues with the BlackBerry Configuration Database Back up the BlackBerry Enterprise Server databases If you configured database replication for the BlackBerry Configuration Database turn database replication off during the upgrade process to avoid possible errors If you installed the BlackBerry database notification system on a remote Microsoft SQL Server upgrade the ...

Page 42: ...Windows account that has SQL administrator permissions 2 Back up the BlackBerry Configuration Database 3 Log in to a computer that hosts a database server that you want to perform a test upgrade of the BlackBerry Configuration Database on using a local administrator account or a Windows account that has SQL administrator permissions 4 Restore the backup version of the BlackBerry Configuration Data...

Page 43: ...er that the CreateDB exe file is located in LOG_DIR This property specifies the path to the folder that you want to create log files in By default this folder is in the same root folder that the CreateDB exe file is located in DBMS This property specifies the database management system that your organization uses DB_FILE_DIR This property specifies an existing folder that you want to save the data...

Page 44: ...rry Enterprise Server during the upgrade process The interruption to services for BlackBerry devices lasts for as long as it takes the upgrade process to complete Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and using the existing BlackBerry Configuration Database The in place upgrade process requires that you restart the computer During the BlackBerry Ente...

Page 45: ...crosoft SQL Server it adds a registry key to the computer that includes the name of the mirror Microsoft SQL Server 8 In the Setup options dialog box for the first upgrade in the BlackBerry Domain and to install the BlackBerry Administration Service under Additional Components select BlackBerry Administration Service If you do not want to install the BlackBerry Administration Service you must perf...

Page 46: ...ddresses to log in to the BlackBerry Enterprise Server components that you installed After you finish If you upgraded a BlackBerry Enterprise Server 4 1 instance create new software configurations in the BlackBerry Administration Service For more information see the BlackBerry Enterprise Server Administration Guide Specifying a name for the BlackBerry Administration Service pool during the install...

Page 47: ...rver version 4 1 so that you can start a manual failover process 3 Start the latest BlackBerry Enterprise Server version so that it becomes the primary instance 4 Verify that users can send and receive messages on their BlackBerry devices 5 Upgrade the earlier BlackBerry Enterprise Serverversion using the in place upgrade process During the upgrade process specify that this BlackBerry Enterprise S...

Page 48: ...ove user accounts back to the previous BlackBerry Enterprise Server if you experience issues with the new one You can upgrade server hardware Users experience minimal service interruptions because user accounts remain active on the previous BlackBerry Enterprise Server until you start the new one Disadvantages of this upgrade process include You require an extra computer The BlackBerry Enterprise ...

Page 49: ...ollow the format database_server_name database_instance_name USERID If you use database authentication this property specifies the user name of the database account that has server administrator permission and database creator permission PASSWORD If you use database authentication this property specifies the password for the database account SCRIPT_ROOT This property specifies the path to the DBIn...

Page 50: ...ations before you start the upgrade process so that you can create the software configurations again after the upgrade process is complete For more information see the BlackBerry Enterprise Server Administration Guide If you configured database mirroring for the BlackBerry Configuration Database you must verify that the principal database is available before you upgrade the BlackBerry Enterprise S...

Page 51: ...ameofacomputerandismappedtotheIPaddressofeachBlackBerryAdministrationService instance b In the New password and Confirm password fields type the password for the SSL certificate that the BlackBerry Administration Service uses to authenticate with browsers You must use the same password for every BlackBerry Administration Service instance in the BlackBerry Domain 13 In the Microsoft Active Director...

Page 52: ...e for the pool name If you keep the default value and configure BlackBerry Administration Service high availability using DNS round robin at a later time you must use the BlackBerry Configuration Panel to change the pool name to the host name for the pool The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high availability that uses a hardware...

Page 53: ... entry delete BES 2 Save and close the file 3 In the Windows Services stop all BlackBerry Enterprise Server services 4 Change the startup type for all BlackBerry Enterprise Server services to Disabled Start the new BlackBerry Enterprise Server In the Windows Services start the BlackBerry Enterprise Server services in the following order BlackBerry Controller BlackBerry Router BlackBerry Dispatcher...

Page 54: ...e previous BlackBerry Enterprise Server until you start the new one Disadvantages of this upgrade process include You require an extra computer The BlackBerry Enterprise Server sends new service books to all of the BlackBerry devices that are capable of synchronizing data over the wireless network Create a BlackBerry Configuration Database If the security required by your organization does not all...

Page 55: ...cation this property specifies the user name of the database account that has server administrator permission and database creator permission PASSWORD If you use database authentication this property specifies the password for the database account SCRIPT_ROOT This property specifies the path to the DBInstallScripts folder By default this folder is in the same root folder that the CreateDB exe file...

Page 56: ...ons that you created Document the existing software configurations before you start the upgrade process so that you can create the software configurations again after the upgrade process is complete For more information see the BlackBerry Enterprise Server Administration Guide 1 Log in to the computer using the Windows account that you want the BlackBerry Enterprise Server services to run on 2 Sto...

Page 57: ...Directory settings dialog box in the User password field type the password for the Microsoft Active Directory account that the BlackBerry Enterprise Server uses to authenticate with Microsoft Active Directory for example BESAdmin If the setup application cannot locate any of the global catalog servers that are associated with the Microsoft Active Directory account after you click the Next button y...

Page 58: ... application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance on as the default value for the pool name If you keep the default value and configure BlackBerry Administration Service high availability using DNS round robin at a later time you must use the BlackBerry Configuration Panel to change the pool name to the host name for the pool The name ...

Page 59: ...tem performance while you add user accounts You can change your organization s environment during the upgrade process by changing which user accounts you associate with each BlackBerry Enterprise Server instance Disadvantages of this upgrade process include You require extra computers You require additional SRP credentials If you move user accounts from one BlackBerry Configuration Database to ano...

Page 60: ...ware version After you finish To enable BlackBerry device users to access the features that are part of the latest version upgrade the BlackBerry Device Software For more information see the BlackBerry Device Software Update Guide Upgrade a standalone BlackBerry Router Note You cannot manage the BlackBerry Controllerthat monitors a standalone BlackBerry Router in the BlackBerry Administration Serv...

Page 61: ...If you are running a version of the BlackBerry Enterprise Server that is earlier than version 5 0 SP2 at a command prompt navigate to BES_installation_files Tools If you are running BlackBerry Enterprise Server 5 0 SP2 or later at a command prompt navigate to drive Program Files Research In Motion BlackBerry Enterprise Server 2 Type bbsrptest srp_address port where srp_address is the SRP address t...

Page 62: ...n The database server that hosts the mirror database must be running 1 In the BlackBerry Administration Service on the Servers and components menu go to BlackBerry Solution Topology BlackBerry Domain 2 Click Resend database mirroring parameters 3 On the computers that host the BlackBerry Enterprise Server components that are specified as Updated in the Server responses to mirroring data update tab...

Page 63: ...n process Before you begin You must have the system administrator permission for the database The database server must run on Windows Server 2003 1 On the database server open the BlackBerry Enterprise Server installation files 2 Perform one of the following actions If a 32 bit Microsoft SQL Server 2005 is running in your organization s environment in the Tools DBNS x86 folder copy the RimEsp dll ...

Page 64: ...erprise Server documentation specifies that you can Run the BlackBerry Configuration Panel as an administrator Consider the following guidelines if you are running the BlackBerry Configuration Panel on Windows Server 2008 Log in to the computer with a user account that is in the Administrator group on the Windows Server Right click the BlackBerry Configuration Panel icon and click Run as administr...

Page 65: ...h TCP PING 5 Click Save all 6 Restart the BlackBerry Administration Service instances Log in to the BlackBerry Administration Service for the first time To open the BlackBerry Administration Service you can use a browser on any computer that has access to the computer that hosts the BlackBerry Administration Service Before you begin To manage a BlackBerry device using the BlackBerry Administration...

Page 66: ...ndows Vista perform the following actions in the Certificate Import Wizard a In the Certificate Store dialog box click Place all certificates in the following store b Click Browse c Click Trusted Root Certification Authorities d Click OK 13 Close and reopen the browser Change applications to support BlackBerry MDS Connection Service failover In earlier versions of the BlackBerry Enterprise Server ...

Page 67: ...ry Enterprise Server version 4 1 SP3 amr wma pptx docx xlsx odp ods odt and ott files 1 In the BlackBerry Administration Service on the Servers and components menu expand BlackBerry Solution topology BlackBerry Domain Component view Attachment Connector 2 Click the BlackBerry Attachment Connector instance for the BlackBerry Enterprise Server 3 Click Edit instance 4 Click Supported Attachment Serve...

Page 68: ...Administration Service on the BlackBerry solution management menu expand User 2 Click Manage users 3 Search for the user account 4 Click the user account 5 On the Policies tab click Edit user 6 In the drop down list click the blank option the first entry in the drop down list to remove the IT policy 7 Click Save all After you finish Resend the IT policy to the user account Restrict database permis...

Page 69: ...rry Attachment Service ConfiguringminimumMicrosoftSQLServerpermissionsfor the Windows account The BlackBerry Enterprise Server setup application requires the Windows account that it uses during the installation process or upgrade process to have Microsoft SQL Server permissions to create or upgrade the BlackBerry Configuration Database The setup application requires the Windows account to have mor...

Page 70: ...he BlackBerry Enterprise Server uses to run Click Properties 4 Map the Windows account to the BlackBerry Configuration Database 5 Change the Database role membership to rim_db_bes_server 6 Remove all other database role memberships 7 Apply your changes Configuring a computer for monitoring Configure the SNMP service for monitoring You can configure the SNMP service on the computer that hosts the B...

Page 71: ... to access the BlackBerry Monitoring Service 3 On the Configuration menu expand Servers 4 Click Manage Servers 5 Click the Edit icon for the BlackBerry Enterprise Server that you want the BlackBerry Monitoring Service to monitor 6 In the SNMP Configuration section type the SNMP port number that the SNMP service on the BlackBerry Enterprise Server computer uses 7 In the SNMP Configuration section t...

Page 72: ...entials in an encrypted format Beforeyoubegin IntheWindows registry deletetheplain textstringvaluesforthelogininformationandpassword in HKEY_USERS DEFAULT Software Research in Motion BlackBerry Enterprise Server Database 1 On the computer that hosts the BlackBerry Enterprise Server open the BlackBerry Configuration Panel 2 On the Local System Account SQL Authentication tab type the user name and p...

Page 73: ...ing the BlackBerry Enterprise Server installation b In the BlackBerry Collaboration Service server FQDN field type the FQDN of the computer that hosts the BlackBerry Collaboration Service c In the Listening port field type the port number that you specified during the BlackBerry Enterprise Server installation The default port number is 65061 d Click Provision BCS 4 In the Windows Services restart ...

Page 74: ...ion false 4 Save and close the rimpublic property file 5 In the Windows Services restart the BlackBerry Collaboration Service Related topics Manually provision the BlackBerry Collaboration Service as a trusted application 71 Upgrade Guide Provisioning the BlackBerry Collaboration Service as a trusted application 72 ...

Page 75: ...e solution Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry 1 On the computer that you want to install or upgrade the BlackBerry Enterprise Server on on the Start menu click Run 2 Type regedit 3 Click OK 4 Intheleftpane navigatetoHKEY_LOCAL_MACHINE Software ResearchInMotion BlackBerryEnterpriseServer Database 5 If necessary create case...

Page 76: ...e log files that you specified in the setup application 2 Open DB_InstallV YYMMDDHHMMSS log where YYMMDDHHMMSS specifies the date and time in 24 hour clock format that you upgraded the BlackBerry Configuration Database 3 Check the log file for error messages You cannot resolve errors that occur when you move users Possible solution 1 Delete the user accounts from the BlackBerry Enterprise Server b...

Page 77: ...nagement and Monitoring Tools 4 Select the Simple Network Management Protocol check box 5 Click OK 6 When the installation wizard prompts you install the files from the Windows installation media 7 Complete the installation wizard Tocompletetheinstallationprocess configuretheSNMPservicetomonitortheBlackBerryEnterpriseServeractivity Restore a BlackBerry Configuration Database If you created a copy ...

Page 78: ... is configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database Configure the component to use the correct port number 1 On the computer that hosts the BlackBerry Enterprise Server component on the taskbar click Start Programs BlackBerry Enterprise Server BlackBerry Server Configuration 2 Type the correct port number in the Use dynamic ports or speci...

Page 79: ...in the BlackBerry Administration Service the BlackBerry Administration Service cannot find the user account The BlackBerryMailStoreServicecannot connect to your organization s contact list and synchronize the contact list to the BlackBerry Configuration Database 1 Verify that you configured the MailServer property in the notes ini file on the computer that hosts the BlackBerry Enterprise Server fo...

Page 80: ... Lotus Domino servers require see the IBM Lotus Domino documentation Some web services do not function correctly after upgrading the BlackBerry Enterprise Server for IBM Lotus Domino Possible cause BlackBerry Enterprise Server for IBM Lotus Domino version 4 1 SP6 and later supports HTML email messages To reduce the memory impact of this email message format on the BlackBerry Enterprise Server the ...

Page 81: ... it BlackBerry Enterprise Server databases The BlackBerry Enterprise Server databases are the BlackBerry Configuration Database and the BlackBerry Monitoring Service database BlackBerry MDS BlackBerry Mobile Data System CDMA Code Division Multiple Access DIIOP Domino Internet Inter ORB Protocol DMZ A demilitarized zone DMZ is a neutral subnetwork outside of an organization s firewall It exists bet...

Page 82: ...evice on the network JDK Java Development Kit JRE Java Runtime Environment LAN A local area network LAN is a computer network shared by a group of computers in a small area such as an office building Any computer in this network can communicate with another computer that is part of the same network messaging server A messaging server sends and processes messages and provides collaboration services...

Page 83: ... Transmission Control Protocol Internet Protocol TCP IP is a set of communication protocols that is used to transmit data over networks such as the Internet TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard UDP User Datagram Protocol VoIP Voice over Internet Protocol WAN wide area network WSDL Web Services Description Language XML Upgrade Gui...

Page 84: ...Extensible Markup Language Upgrade Guide Glossary 82 ...

Page 85: ...Provide feedback 14 To provide feedback on this deliverable visit www blackberry com docsfeedback Upgrade Guide Provide feedback 83 ...

Page 86: ... periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as cont...

Page 87: ...T STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DI...

Page 88: ...etermsofuseofanyRIMproductorservicearesetoutinaseparatelicenseorotheragreementwithRIMapplicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Certain features outlined in this documentation might require additional development or Third Party Product...

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