Blackberry BlackBerry 8320 User Manual Download Page 270 | Manualshive

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• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the

Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.

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Summary of Contents for BlackBerry 8320

Page 1: ...User Guide BlackBerry 8320 Smartphone ...

Page 2: ...SWDT202512 202512 05312007 001 ...

Page 3: ... Convenience key 12 Shortcuts 13 BlackBerry basics shortcuts 12 Phone shortcuts 13 Camera shortcuts 13 Message shortcuts 14 Typing shortcuts 14 Search shortcuts 15 Attachment shortcuts 15 Browser shortcuts 16 Media shortcuts 16 Map shortcuts 17 Calendar shortcuts 17 Phone 19 Phone basics 19 Emergency calls 21 Volume 21 Voice dialing 22 Voice mail 24 Speed dial 24 Conference calls 25 Caller ID 26 C...

Page 4: ...ing sensitivity level for voice commands 23 Turn off voice prompts 23 Set playback options for voice dialing 23 Improve voice recognition of numbers 23 Voice dialing troubleshooting 43 Camera 45 Zoom in to or out from a subject 45 Take a picture 45 Change the flash mode for a picture 45 Change the size of the viewfinder for a picture 45 View the number of remaining pictures 45 Camera options 46 Ca...

Page 5: ...asics 89 MMS message attachments 92 Message options 58 Message list options 60 Message shortcuts 14 Message troubleshooting 63 Typing 101 Typing basics 101 Typing input methods 103 Spelling checker 105 Word list 106 AutoText 108 Typing shortcuts 14 Typing troubleshooting 110 Search 111 About search 111 Search for messages 111 Search criteria 111 View a list of saved searches 112 Change a saved sea...

Page 6: ...ess network 121 Prerequisites Wireless data synchronization 122 Synchronize organizer data over the wireless network 122 About synchronization conflicts 122 Manage email reconciliation conflicts 122 Manage data synchronization conflicts 123 About backing up and restoring device data 123 Prerequisites Wireless data restoration 123 Delete all device data 123 Empty the deleted items folder on your co...

Page 7: ...ns 155 Media shortcuts 16 Media troubleshooting 157 Maps 159 Map basics 159 Navigation 160 Map options 160 Map shortcuts 17 Maps troubleshooting 162 GPS technology 163 About GPS technology 163 Get your GPS location 163 Prevent others from tracking your location 163 GPS technology troubleshooting 163 Contacts 165 Contact basics 165 Mailing lists 167 Caller ID 26 Categories 169 Address lookup 170 SI...

Page 8: ... measurement 195 Bluetooth technology 197 Bluetooth technology basics 197 Bluetooth technology options 198 Bluetooth technology troubleshooting 200 Date and time 203 Set the date and time 203 Get the date and time from the wireless network automatically 203 Date and time troubleshooting 203 Notification profiles 205 Notification basics 205 LED notification 207 Custom notification 208 Notification ...

Page 9: ...urn on wireless coverage notification 208 Check the wireless coverage level using a voice command 41 About the preferred wireless network list 228 Add a wireless network to the preferred wireless network list 228 Change the order of preferred wireless networks 229 Delete a wireless network from the preferred wireless network list 229 Turn off data service 230 About roaming 230 Switch wireless netw...

Page 10: ...cs 245 Encryption 246 Password keeper 247 Advanced security 250 Smart cards 251 VPN settings 252 Software tokens 253 Security troubleshooting 254 Third party application control 255 About permissions for third party applications 255 Reset connection permissions for third party applications 255 About direct Internet connections for third party applications 255 Set up a direct Internet connection fo...

Page 11: ...oting 63 Typing troubleshooting 110 Attachment troubleshooting 120 Synchronization troubleshooting 124 Browser troubleshooting 143 Application troubleshooting 146 Media troubleshooting 157 Maps troubleshooting 162 GPS technology troubleshooting 163 Contact troubleshooting 174 Calendar troubleshooting 181 Bluetooth technology troubleshooting 200 Date and time troubleshooting 203 Notification profil...

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Page 13: ...plication that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set owner information 1 In the device options click Owner 2 Type your contact information 3 Press the Menu key 4 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentall...

Page 14: ... Escape key To move to a list item or menu item type the first letter of the item To select or clear a check box press the Space key To view available values in a field press the Alt key Toswitchapplications holdtheAltkeyandpresstheEscapekey ContinuetoholdtheAltkeyandhighlightanapplication Release the Alt key To return to the Home screen press the End key To turn on a theme or notification profile...

Page 15: ...number hold 0 To add an extension to a phone number press the Alt key and the X key Type the extension number To assign a speed dial number to a key on the Home screen or in the phone hold the key To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key To check your voice mail hold 1 To type a letter in a phone numb...

Page 16: ...and O To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S To view call logs press the Alt key and P To view all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a mess...

Page 17: ...w the symbol Work with text To highlight a line of text press the Shift key and roll the trackball To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the tr...

Page 18: ...s K To add a bookmark press A To view a list of web pages that you have visited recently press I To refresh a web page press R To view the web page address for a link highlight a link Press L To view the web page address for a web page press P To save a web page to a message list press S To follow a highlighted link press the Enter key To hide the banner press U To view the banner press U To view ...

Page 19: ...tatus information at the top of a map press U To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press N To move to the previous direction on a route press P Calendar shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry fiel...

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Page 21: ...umber Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Answer a call Press the Send key To end the call press the End key Answer a second call 1 Press the Menu key 2 Perform one of the following actions To answer the incoming call and hold the current call click Answer Hold Current To answer the incoming call and end the current call cli...

Page 22: ...rivately to a voice mail message song or video press the Menu key Click Activate Handset Speaker Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad To type a number press a number key To type a letter hold the Alt key Press the letter key Switch applications during a call 1...

Page 23: ... emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked or the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can o...

Page 24: ...ake calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a vo...

Page 25: ...et the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Turn off voice prompts 1 In the voice dialing application wait for the sound 2 Say Turn prompts off Set playback options for voice dialing 1 In the device options click Voice Dialing 2 Perform any of the following actions To turn off playback for phone numbers set the Digit Playback field to Disabled To turn off playb...

Page 26: ...e than one phone number associated with your device you can only set the voice mail access number for the active phone number 1 In the phone press the Menu key 2 Click Options 3 Click Voice Mail 4 Type a voice mail access number and a password 5 Press the Menu key 6 Click Save Speed dial Make a call using speed dial You can make a call using speed dial in the phone on the Home screen in a message ...

Page 27: ...all press the Menu key 5 Click Join Note When you add more than two numbers to a conference call place the conference call on hold before you call the next phone number or contact Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions Type X and the access code Insert a pause or wait and type the access code Note...

Page 28: ...u key 2 Click Transfer Caller ID Add a caller ID picture for a contact 1 In the address book highlight a contact 2 Press the Menu key 3 Click Add Picture 4 Highlight a picture 5 Press the Menu key 6 Click Select 7 Center the picture in the box 8 Click the trackball 9 Click Crop and Save Change the caller ID picture for a contact 1 When changing a contact highlight the caller ID picture 2 Press the...

Page 29: ... the phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days View call logs in a message list 1 In the phone press the Menu key 2 Click Options 3 Click Call Logging 4 Select a call log type option To hide call logs in a message l...

Page 30: ...nu key 3 Click View History 4 Press the Menu key 5 Click Forward Delete call log notes 1 In the phone highlight a call log 2 Press the Menu key 3 Click View History 4 Press the Menu key 5 Click Edit Notes 6 Press the Menu key 7 Click Clear Field 8 Click the trackball 9 Click Save Call waiting Prerequisites Call waiting Verify that your wireless service plan includes this service Verify that your w...

Page 31: ...e numbers or add new ones If you have more than one phone number associated with your BlackBerry device you can only change call forwarding options for the active phone number For more information contact your wireless service provider Prerequisites Call forwarding Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for t...

Page 32: ...ng phone numbers that you have added 1 In the phone press the Menu key 2 Click Options 3 Click Call Forwarding 4 Press the Menu key 5 Click Edit Numbers 6 Click a phone number 7 Click Edit 8 Change the phone number 9 Click the trackball Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added 1 In the phone press the Menu key 2 Click Options 3 Cli...

Page 33: ... Call blocking Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for this service Verify that your wireless service provider has provided you with a call blocking password Block calls 1 In the phone press the Menu key 2 Click Options 3 Click Call Barring 4 Highlight a call blocking option 5 Press the Menu key 6 Click En...

Page 34: ...reless service provider has set up your SIM card for this service Verify that your wireless service provider has provided you with a SIM card PIN 2 code Turn on fixed dialing 1 In the phone press the Menu key 2 Click Options 3 Click FDN Phone List 4 Press the Menu key 5 Click Enable FDN Mode 6 Type your PIN2 code 7 Click the trackball To turn off fixed dialing press the Menu key Click Disable FDN ...

Page 35: ...About smart dialing You can specify default country and area codes so that any numbers that are specified as links or any numbers in your address book that do not contain these codes are dialed correctly If you call an organization frequently you can also set your smart dialing options so that you do not have to type the main number for the organization Set the default country code and area code 1...

Page 36: ... calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device Prerequisites TTY support Verify that your wireless service provider supports this feature Verify that your TTY device operates at 45 45 bits per second Verify that you have inserted the TTY device connector into your BlackBerry device headset jack If your TTY device is...

Page 37: ... make calls using your active phone number During a call you can use your active phone number only For example you cannot place one call on hold and make a second call using another phone number Switch the active phone number 1 In the phone options click General Options 2 Change the Active Line field 3 Press the Menu key 4 Click Save Phone options Hide your phone number from contacts when you make...

Page 38: ... the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key 2 Click Options or General Options 3 Set the Confirm Delete field to No 4 Press the Menu key 5 Click Save Stop ending calls when you inser...

Page 39: ... Hearing Aid Mode 4 Set the Mode Enabled field to Telecoil 5 Press the Menu key 6 Click Save The H T telecoil indicator appears in the device status section of the screen Phone shortcuts To answer a call press the Send key To insert a plus sign when typing a phone number hold 0 To add an extension to a phone number press the Alt key and the X key Type the extension number To assign a speed dial nu...

Page 40: ...My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone number on your SIM card you do not change the phone number that your Blac...

Page 41: ...have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number I cannot join a call If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that y...

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Page 43: ...ension and the extension number Use a headset You can purchase an optional headset to use with your BlackBerry device To answer a call press the headset button To turn on mute during a call press the headset button To turn off mute press the headset button again To end a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press ...

Page 44: ... click Voice Dialing 2 Set the Choice Lists field to Always Off 3 Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions To i...

Page 45: ...our BlackBerry device is connected to the wireless network If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice comma...

Page 46: ... Adapt digit dialing to improve voice recognition of numbers 44 ...

Page 47: ...o set the picture as a caller ID picture or Home screen background click the crop icon To forward the picture click the envelope icon To rename and save the picture click the folder icon Change the flash mode for a picture In the camera press the Space key The flash mode indicator in the lower right corner of the screen displays the current flash mode Change the size of the viewfinder for a pictur...

Page 48: ...nu key 2 Click Options 3 Change the Viewfinder Mode field 4 Press the Menu key 5 Click Save Set a location for storing pictures 1 In the camera press the Menu key 2 Click Options 3 Set the Store Pictures and Folder fields 4 Press the Menu key 5 Click Save Set picture size 1 In the camera press the Menu key 2 Click Options 3 Set the Picture Size field 4 Press the Menu key 5 Click Save Set picture q...

Page 49: ... that you take 1 In the camera press the Menu key 2 Click Options 3 Change the Color Effect field 4 Press the Menu key 5 Click Save Change the amount of memory available for media files 1 In the media application press the Menu key 2 Click Options 3 Perform any of the following actions To change the maximum amount of BlackBerry device memory available for all media files change the Device Memory L...

Page 50: ...the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pic...

Page 51: ...rry device is associated with more than one email address in the Send Using field you can set the email address that you want to use to send the email message Check spelling You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the sugg...

Page 52: ... Attach Address 3 Click a contact Set the importance level for a message 1 When composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click Save Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Delete the original text from a reply message 1 When reply...

Page 53: ...rform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Search for text in a message attachmen...

Page 54: ...r over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information about email reconciliation Hide filed email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 ...

Page 55: ...ge list press the Menu key 2 Click Options 3 Click General Options 4 Set the Hide Sent Messages field to Yes 5 Press the Menu key 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages Stop storing messages sent from your device on your computer By default a copy of messages that you send from your BlackBerry device appea...

Page 56: ...te an email message filter Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key 2 Click Options 3 Click Emai...

Page 57: ...ype text that the email message filter should search for in the subject of email messages Message Type text that the email message filter should search for in the body of email messages Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that includ...

Page 58: ...lick Move 7 Roll the trackball to the new location 8 Click the trackball Forward email messages to your device when no filters apply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Se...

Page 59: ...ear in the sent items folder in the email application on your computer appear on your device Stop forwarding email messages to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In a message list press the Menu key 2 Click Options 3 Click Email Settings 4 Set the Send Email to Handheld field to No 5 Press...

Page 60: ...il messages 1 In the device options click Spell Check 2 Select the Spell Check Email Before Sending option 3 Press the Menu key 4 Click Save Request delivery or read confirmation for email messages Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service 1 In a message list press the Menu key 2 Click Options 3 Click Email Settings 4 In the De...

Page 61: ...ply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator 1 In a message list press the Menu key 2 Click Options 3 Click Email Settings 4 Set the Use Out Of Office Reply field to Yes 5 Type a reply 6 If you use IBM Lotus Notes in the Until field set the date o...

Page 62: ...mail messages that are sent to your device through a BlackBerry Enterprise Server set the Enterprise Messages field To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server set the Other Messages field 4 Press the Menu key 5 Click Save Note PIN messages might use the background color that you have set for work email messages Contact your system...

Page 63: ...u associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associating your device with more th...

Page 64: ...on Message shortcuts In a message To reply to a message press R To reply to all press L To forward a message press F To file a highlighted email message press I To view the email address of a contact in a message highlight the contact Press Q To view the display name press Q In a message list To open a highlighted message press the Enter key To compose a message from a message list press C To mark...

Page 65: ... an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork registeryourdevice Inthedeviceoptions clickAdvanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Res...

Page 66: ... set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages Ifwirele...

Page 67: ...ce to apply them to email messages I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list vi...

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Page 69: ... If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send a PIN message 1 In a message list press the Menu key 2 Click Compose PIN 3 In the To field perform one of the following actions Type a PIN number Click the trackball Type a contact name Click the trackball Type part of a contact name C...

Page 70: ...the trackball 2 Click Save Draft Blind carbon copy a contact 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message 1 When composing a message press the Menu key 2 Click Attach Address 3 Click a contact Set the importance level for a message 1 When composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click Sav...

Page 71: ...ld 2 Press the Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Mark a mess...

Page 72: ...ent message press the Menu key 2 Perform one of the following actions To change the message click Edit Change the message Click the trackball Click Send To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send To resend the message without changing it click Resend Stop a message from sending Verify that you a...

Page 73: ...ore you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key 2 Click Options or General Options 3 Set the Confirm Delete field to No 4 Press the Menu key 5 Click Save Set how long your device stores messages 1 In a message list...

Page 74: ...act your system administrator 1 In the device options click Security Options 2 Click Firewall 3 Select the check box beside one or more message types 4 Press the Menu key 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding ...

Page 75: ...ages press the Alt key and S To view call logs press the Alt key and P To view all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date ...

Page 76: ...ernet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork registeryourdevice Inthedeviceoptions clickAdvanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is tu...

Page 77: ...More All I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved sear...

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Page 79: ...ervice provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Open a message In a message list click a message Note If your BlackBerry device is associated with more than o...

Page 80: ...ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message click the trackball 2 Click Save Draft Save a messag...

Page 81: ...f the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu...

Page 82: ...adcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Prerequisites Cell broadcasting Verify that your wireless service provider supports this feature Verify that your SIM card is set up with a cell broadcast c...

Page 83: ...location 1 In the device options click Advanced Options 2 Click Cell Broadcast 3 Highlight a cell broadcast channel 4 Press the Menu key 5 Perform one of the following actions To stop receiving messages from the cell broadcast channel click Disable To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel 1 In the device options click Advanced Options 2 Click Cell B...

Page 84: ... messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3...

Page 85: ...eader On field to 2 lines Set the Display Time and Display Name fields to No 5 Press the Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key 2 Click Options or ...

Page 86: ...ormation about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages Use one message list or multiple message lists By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click Gener...

Page 87: ...1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Press the Menu key 5 Click Reset Count or Reset All Counts Message shortcuts In a message To reply to a message press R To reply to all press L To forward a message press F To file a highlighted email message press I To view the email address of a contact in a message highlight the contact Press Q To view ...

Page 88: ...an includes this service Verify that fixed dialing is turned off I am not receiving SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Verify that your wireless service plan includes this service Verify that y...

Page 89: ...ave selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your curren...

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Page 91: ...dministrator or wireless service provider for more information Find your MMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop dow...

Page 92: ...click the trackball 2 Click Save Draft Create a slide show in an MMS message 1 When composing an MMS message press the Menu key 2 Click Attach Picture or Attach Audio 3 Click a picture or an audio file 4 To add other pictures or audio files repeat steps 1 through 3 5 To customize the slide show perform any of the following actions To add text to a slide highlight the blank field below the attachme...

Page 93: ...ecipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send To resend the message without changing it click Resend Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Forward an MMS message You cannot forward MMS messages that contain...

Page 94: ...r text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder...

Page 95: ...4 Click Add To Calendar Add a contact to your address book from an MMS message 1 In an MMS message click a vCard attachment 2 Click View Attachment 3 Press the Menu key 4 Click Add Contact Message options Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key 2 Click Options 3 Perform any of the following actions To receive notification when the...

Page 96: ...k a contact Click Show Name View the size of an MMS message before sending it 1 In an MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming 1 In the device options click MMS 2 Set the Multimedia Reception and Automatic Retrieval fields to Home Only 3 Press the Menu key 4 Click Save Message list options ...

Page 97: ...r example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the e...

Page 98: ...ey 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages Block MMS messages 1 In the device options click MMS 2 In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box 3 Press the Menu key 4 Click Save Block incoming messages If your BlackBerry device is asso...

Page 99: ...view the display name press Q In a message list To open a highlighted message press the Enter key To compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text messages press the Alt k...

Page 100: ...g actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Int...

Page 101: ...eoptions theDeleteOnfieldissettoMailbox Handheld emailmessages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment...

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Page 103: ...PIN Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions Type X and the access code Insert a pause or wait and type the access code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference...

Page 104: ... Roll the trackball left or right Cancel a text selection 1 With text selected click the trackball 2 Click Cancel Selection Set the cursor speed 1 In the device options click Screen Keyboard 2 Set the Key Rate field 3 Press the Menu key 4 Click Save Set the default currency symbol 1 In the device options click Screen Keyboard 2 Set the Currency Key field 3 Press the Menu key 4 Click Save Turn on k...

Page 105: ... list 1 In the phone press the Menu key 2 Click Options 3 Click General Options 4 Set the Dial From Home Screen field to No 5 Press the Menu key 6 Click Save To dial phone numbers from the Home screen again set the Dial From Home Screen field to Yes Typing input methods About typing in Arabic or Russian If your BlackBerry Device Software supports multiple languages and your keyboard displays Arabi...

Page 106: ... from the list that appears when you type and continue typing the same word press the Enter key To select a highlighted item from the list that appears when you type and start a new word press the Space key Type in Arabic or Russian using multi tap Verify that your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or ...

Page 107: ...he custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check Check spelling automatically before sending email messages 1 In the device options click Spell Check 2 Select the Spell Check Email Before Sending option 3 Press the Menu key 4 Click Save Change options for checking spelling 1 In the device options click Spell C...

Page 108: ...ckBerry device is Arabic or Russian and you type a word or letter combination that your device does not recognize your device adds the word or letter combination to the custom word list You can also add words or letter combinations manually to the custom word list Your device deletes words from the custom word list if you do not use them Add a custom word list item 1 In the device options click Cu...

Page 109: ... key 4 Click Clear Custom Wordlist Stop adding items to the custom word list automatically 1 In the device options click Language 2 Click Input Options 3 Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off 4 Press the Menu key 5 Click Save Stop displaying contacts in the list that appears when typing By default your BlackBerry device recognizes contacts when you type...

Page 110: ...ons click AutoText 2 Press the Menu key 3 Click New 4 In the Replace field type the text to replace 5 In the With field perform one of the following actions Type replacement text To insert a macro for example the current date or time press the Menu key Click Insert Macro 6 In the Using field perform one of the following actions To capitalize the entry exactly as you typed it click Specified Case T...

Page 111: ... To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to...

Page 112: ...Typing troubleshooting I cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type 110 ...

Page 113: ...criteria 4 Click the trackball 5 Perform one of the following actions To save the search criteria click Save Add a title Click the trackball Click Save To search the message list without saving your search criteria click Search To search the message list using the criteria from your last search click Last Click the trackball Click Search To stop a search press the Escape key Search criteria Name S...

Page 114: ...es 1 In a message list press the Menu key 2 Click Search 3 Press the Menu key 4 Click Recall Change a saved search 1 In the list of saved searches highlight a search 2 Press the Menu key 3 Click Edit Search 4 Edit the search criteria 5 Press the Menu key 6 Click Save Delete a saved search 1 In the list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Search for messa...

Page 115: ...field type text or a phone number to search for In the Name field type a contact name to search for 2 Select one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name fields only items that contain all the words appear The BlackBerry device does not search file attachments if you search messages To stop a search press the Escape key Search...

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Page 117: ...For more information contact your wireless service provider or system administrator 1 In a message click the trackball 2 Click Open Attachment 3 If the message contains more than one attachment on the Attachments screen click an attachment Click Retrieve Follow a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments ...

Page 118: ... Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 When the Password protected document message appears press the Escape key 2 Press the Menu key 3 Click Password 4 Type the password 5 Press the Enter key 6 Click Retrieve 7 Click Yes View tracked changes in a document 1 In a document p...

Page 119: ...of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit Tochangethesizeofallthecolumnsinthespreadsheet clicktheunmarkedcolumnlabelintheupper leftcornerofthespreadsheet Click a size To change the column size for all spreadsheets press the Menu key Click Opti...

Page 120: ...age Switch pages in a multi page tif file attachment 1 In a multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Enhance a section of a picture 1 In an attachment press the Menu key 2 Click Zoom 3 Roll the trackball up to zoom in to the attachment 4 Press the Menu key 5 Click Enhance Presentation attachments Switch presentation views 1 In a presentation press the Menu k...

Page 121: ...About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it their BlackBerry device address book When you open an email message that contains a vCard contact attachment a book icon appears at the end of the messa...

Page 122: ...tachment verify that you are viewing the presentation in text view or in text and slide view Press G Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions Wait f...

Page 123: ...Online Help for more information Prerequisites Wireless email reconciliation If your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server verify that the BlackBerry Enterprise Server supports this feature For more in...

Page 124: ...o stop synchronizing organizer data over the wireless network set the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you c...

Page 125: ...trator Prerequisites Wireless data restoration Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator Verify that your system administrator has provided you with an enterprise activation password Verify that your device is connected to the wireless network Dele...

Page 126: ...you delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation In the email reconciliation options verify that the Delete On field is set to Mailbox Handheld Organizer data is not synchronizing o...

Page 127: ...lackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 125 ...

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Page 129: ...e of HTML web pages in the browser You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact...

Page 130: ... view web pages in Mobile view or Desktop view Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer 1 On a web page press the Menu key 2 Click Desktop View or Mobile View Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentatio...

Page 131: ...ictures and web page addresses View the address for a link or picture 1 On a web page highlight a link or picture 2 Press the Menu key 3 Click Link Address or Image Address View the address for a web page 1 On a web page press the Menu key 2 Click Page Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions Highlight a link Press the Menu key Cli...

Page 132: ...ddress 3 Click a message type To return to the browser after you send the message press the Escape key View a full picture on a web page 1 On a web page highlight a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Zoom 1 1...

Page 133: ...ess the Menu key 6 Click Save Load pictures on a web page 1 On a web page press the Menu key 2 Perform one of the following actions To load some pictures click More Images To load all pictures click All Images Web page requests About saving web pages and web page requests While a web page is loading you can save the web page request in a message list When you save a web page request you can use ot...

Page 134: ...ge press the Menu key 2 Click Add Bookmark 3 In the Auto Synchronize field set how often the browser should check for updates to the web page 4 In the Start time field set the time of day when the browser should start checking for updates 5 Press the Menu key 6 Click Add Make a web page available offline When adding a bookmark select the Available Offline check box If you visit the web page offlin...

Page 135: ...3 Highlight a bookmark 4 Press the Menu key 5 Click Delete Bookmark Add a bookmark folder 1 On a web page press the Menu key 2 Click Bookmarks 3 Press the Menu key 4 Click Add Subfolder File a bookmark 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a bookmark 4 Press the Menu key 5 Click Move Bookmark 6 Roll the trackball to the new location 7 Click the trackball Expand a folder ...

Page 136: ... since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them ...

Page 137: ...BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your system administrator 1 In a web feed highlight a title 2 Press the Menu key 3 Click Get Audio Mark a web feed title as opened or unopened In a web feed perform one of the following actions Highligh...

Page 138: ...key 5 Click Delete Bookmark Browser options Clear a browser cache 1 In the browser press the Menu key 2 Click Options 3 Click Cache Operations 4 Beside a cache type click Clear Clear browser history 1 In the browser press the Menu key 2 Click Options 3 Click Cache Operations 4 Click Clear History Turn on JavaScript support Verify that your BlackBerry device is associated with an email account that...

Page 139: ...he number of times animated graphics repeat Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In the browser press the Menu key 2 Click Options 3 Click General Properties 4 Set the Repeat Animations field 5 Press the Menu key 6 Click Save Options Set the web content type that the browser accepts 1 In the browser pre...

Page 140: ...e press the Menu key 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the Default charset field 5 Click OK Receive a prompt before running a script 1 In the browser press the Menu key 2 Click Options 3 Click General Properties 4 Select the Prompt Before Running WML Scripts check box 5 Press the Menu key 6 Click Save Options Receive a prompt before closing the browser By default your Blac...

Page 141: ...d the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL Manage browser security 1 In the device options click Security Options 2 Click TLS or WTLS 3 Set the security options 4 Press the Menu key 5 Click Save TLS options TLS Default Set the type of TLS or SSL connection that your browser uses for HTTP connections To use a dir...

Page 142: ...evice does not have a certificate that can be used to authenticate with the content server Default Client Certificate Set the certificate that your browser uses to authenticate with content servers WTLS options Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept and send data that isencryptedusing128 bitencryption setth...

Page 143: ...pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Yourdevicesupportsdifferenttypesofbrowserpushmessages Serviceloadingmessagesandserviceindicationmessagesincludeupdated information Other browser push messages include messages that appear in your browser cache Turn on browser push 1 In the device options click Adv...

Page 144: ...log box press the Space key To insert a slash mark in the Go To dialog box press the Shift key and the Space key To stop loading a web page press the Escape key To close the browser hold the Escape key On a web page To move to a specific web page press G To return to the home page press H To open the bookmark list press K To add a bookmark press A To view a list of web pages that you have visited ...

Page 145: ...ailable on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service I cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off 143 ...

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Page 147: ...ick Advanced Options 2 Click Applications 3 Highlight a third party application 4 Press the Menu key 5 Click Delete Receive a device password prompt before you add an application Verify that you have set a BlackBerry device password 1 In the device options click Security Options 2 Click General Settings 3 Change the Prompt on application install field to Yes 4 Press the Menu key 5 Click Save View ...

Page 148: ...ubleshooting I cannot add applications Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add the application 146 ...

Page 149: ...ology you cannot decrypt the files on your computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the media manager tool 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry Desktop Manager 3 Double click Media Manager 4 Drag a file or folder from one location to another For more information about using the media ma...

Page 150: ... a media type 2 Click a category 3 Highlight a media file 4 Press the Menu key 5 Click Send As Email Change the amount of memory available for media files 1 In the media application press the Menu key 2 Click Options 3 Perform any of the following actions To change the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field To change the minimu...

Page 151: ...uffle To stop shuffling songs press the Menu key Click Shuffle Pause a song or video When playing a song or video click the play icon To resume playing the song or video click the pause icon Fast forward or rewind a song or video 1 When playing a song or video click the progress bar 2 Roll the trackball to the right or left 3 Click the trackball Play the next or previous song in a category 1 When ...

Page 152: ...on click a media type 2 Click a category 3 Highlight a song ring tone or video 4 Press the Menu key 5 Click Delete Note If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Rename a song ring tone or video You can only rename songs ring tones or videos that you added 1 In the media application press the Menu key 2 Click Explore 3 Navi...

Page 153: ... for songs ring tones and videos 1 In the media application press the Menu key 2 Click Options 3 Change the Volume Boost field to Yes 4 Press the Menu key 5 Click Save Use a headset You can purchase an optional headset to use with your BlackBerry device To answer a call press the headset button To turn on mute during a call press the headset button To turn off mute press the headset button again T...

Page 154: ... jpeg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures 1 In the media application click Pictures 2 Click My Pictures 3 Press the Menu key 4 Click Options 5 Change the Sort By field 6 Press the Menu key 7 Click Save Rename a picture or picture folde...

Page 155: ...ey 5 Click Delete Move a picture You can only move pictures that you added 1 In the media application click Pictures 2 Click My Pictures 3 Highlight a picture 4 Press the Menu key 5 Click Move 6 Highlight a picture folder 7 Press the Menu key 8 Click Move Here Download a Home screen background Verify that your wireless service provider supports this feature 1 In the media application click Picture...

Page 156: ...pe key Change the number of seconds between slides in a slide show 1 In the media application click Pictures 2 Click My Pictures 3 Press the Menu key 4 Click Options 5 Change the Slide Show Interval field 6 Press the Menu key 7 Click Save View pictures in a list 1 In the media application click Pictures 2 Click My Pictures 3 Press the Menu key 4 Click View List Zoom in to or out from a picture 1 I...

Page 157: ...e You can encrypt the files on your media card using a media card encryption key your device password or both You can set media card encryption to include or exclude media files Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry device using your device password verify that you have set a device password 1 In the device options click Media Card...

Page 158: ...de prompt 1 In the device options click Media Card 2 Perform one of the following actions To turn on mass storage mode automatically when you connect your BlackBerry device to your computer set the Auto Enable Mass Storage Mode When Connected field to Yes To turn on mass storage mode manually when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field t...

Page 159: ...kBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode If you are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager If you are trying to open a media file on your computer using the media manager tool of the BlackBerry D...

Page 160: ...orrect ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device 158 ...

Page 161: ...ng location View directions as a route on a map When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions Forward a route or a map 1 On a map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type View a location on a map 1 On a map press the Menu key 2 Click Find Location 3 Perform one of the following actions...

Page 162: ... a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 On a map click the trackball 2 Perform one of the following actions To zoom in roll the trackball up To zoom out roll the trackball down 3 Click the trackball Pan a map Roll the trackball Map options Set the GPS receiver that you use to track your movement 1 On a map press the Menu key...

Page 163: ...p of a map When you are tracking your movement the direction in which you are moving appears at the top of the map by default 1 On a map press the Menu key 2 Click North Up To view the direction in which you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click ...

Page 164: ...bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press N To move to the previous direction on a route press P Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If...

Page 165: ...s service provider Get your GPS location Verify that your BlackBerry device is paired with a Bluetooth enabled GPS receiver 1 In the device options click Advanced Options 2 Click GPS 3 Press the Menu key 4 Click Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking your location If your BlackBerry device is associated with an email account...

Page 166: ... with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your BlackBerry device to get your GPS location 164 ...

Page 167: ...f you change the name of a custom address book field it changes for all contacts 1 When adding or editing a contact click the User1 User2 User3 or User4 field 2 Click Change Field Name 3 Type a name for the customer address book field 4 Press the Enter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer See the BlackBerry Desktop...

Page 168: ...ditional numbers 4 Click the trackball 5 Click Save About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From contact Notification profile exc...

Page 169: ...ick New Group 3 Type a name for the mailing list 4 Click the trackball 5 Click Add Member 6 Click a contact 7 To add another contact repeat steps 4 through 6 8 Click the trackball 9 Click Save Group Change a mailing list 1 In the address book highlight a mailing list 2 Press the Menu key 3 Click Edit Group 4 Click a contact 5 Click one of the following menu items Add Member Change Member Delete Me...

Page 170: ...r a contact 1 In the address book highlight a contact 2 Press the Menu key 3 Click Add Picture 4 Highlight a picture 5 Press the Menu key 6 Click Select 7 Center the picture in the box 8 Click the trackball 9 Click Crop and Save Change the caller ID picture for a contact 1 When changing a contact highlight the caller ID picture 2 Press the Menu key 3 Click Add Picture 4 Highlight a picture 5 Press...

Page 171: ...ou can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list press the Menu key 2...

Page 172: ...r memo list press the Menu key 2 Click Filter 3 Highlight a category 4 Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Address lookup Search for contacts in your organization s address book Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this featu...

Page 173: ...e contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Wait for the SIM card phone book to load 4 Press the Escape key Add a contact to your SIM card Verify...

Page 174: ...ct 2 Highlight a phone number 3 Press the Menu key 4 Click Copy to SIM Phone Book 5 Press the Menu key 6 Click Save Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Highlight a contact 4 Press the Menu key 5 Click Edit 6 Change the contact information 7 Press the...

Page 175: ...Save To sort your contacts by first name set the Name Display field to First name Last name Prevent duplicate names in your address book 1 In the address book press the Menu key 2 Click Options 3 Set the Allow Duplicate Names field to No 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a m...

Page 176: ...e stored on your device Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example youcannotaddacontact sbirthdaytoacustomaddressbookfieldonyourBlackBerry deviceandsynchronizeitwiththeemailapplication on your computer because the birth...

Page 177: ... press the Menu key 2 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment 1 In the calendar press the Menu key 2 Click New 3 Type the appointment information 4 If the appointment recurs set the Recurrence field 5 Click the trackball 6 Click Save S...

Page 178: ... Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitation Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when ...

Page 179: ...scheduled for the current day To return to Week view or Month view press the Escape key Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Schedule a meeting Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that...

Page 180: ... the list of participants for a meeting 1 In a meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items Invite Attendee Change Attendee Remove Attendee Send an email message to all meeting participants Verify that you are the meeting organizer 1 In a meeting meeting invitation or meeting response click the trackball 2 Click Email All Attendees Contact a mee...

Page 181: ...rt and end time for days 1 In the calendar press the Menu key 2 Click Options 3 Set the Start of Day and End of Day fields 4 Press the Menu key 5 Click Save Set a snooze time for reminders 1 In the calendar or task list press the Menu key 2 Click Options 3 Set the Snooze field 4 Press the Menu key 5 Click Save Change the email address that you use to send messages or meeting invitations Verify tha...

Page 182: ...In the calendar press the Menu key 2 Click Options 3 Set the Show Free Time in Agenda View field to No 4 Press the Menu key 5 Click Save Set how long your device stores calendar entries 1 In the calendar press the Menu key 2 Click Options 3 Set the Keep Appointments field 4 Press the Menu key 5 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days you se...

Page 183: ...r shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To schedule an appointment press C To change to Agenda view press A To change to Day view press D To change to Week view press W To change to Month view press M To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key and the Sp...

Page 184: ...lackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 182 ...

Page 185: ...y recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appointment meeting or task should recur Change a task 1 In the task list highlight a task 2 Press t...

Page 186: ... Click a message type Check spelling You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click the highlighted word To ignore the suggested spelling press the Escape key To ignore all instances of the suggested ...

Page 187: ...e application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 Type a name for the category 6 Press the Enter key twice Categorize a contact task or memo 1 When creating or changing a contact task or memo press the Menu key 2 Click Categories 3 Select the chec...

Page 188: ... tasks or memos in the category are not deleted Task list options Sort contacts or tasks 1 In the address book or the task list press the Menu key 2 Click Options 3 Change the Sort By field 4 Press the Menu key 5 Click Save Set a snooze time for reminders 1 In the calendar or task list press the Menu key 2 Click Options 3 Set the Snooze field 4 Press the Menu key 5 Click Save View tasks in the cal...

Page 189: ...r 1 In an application press the Menu key 2 Click Options or General Options 3 Set the Confirm Delete field to No 4 Press the Menu key 5 Click Save View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks...

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Page 191: ... 2 Press the Menu key 3 Click Forward As 4 Click a message type Check spelling You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click the highlighted word To ignore the suggested spelling press the Escape key...

Page 192: ...one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Press t...

Page 193: ... 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Highlight a category 4 Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the a...

Page 194: ...ks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 192 ...

Page 195: ...e Power button or by clicking Turn Power Off and selecting Turn Off the alarm is designed to sound at the correct time even if the device is turned off Turn on the alarm 1 In the alarm change the Daily Alarm field to On or Weekdays Only 2 Change the alarm options A bell indicator appears beside the date in the device status section of the screen Silence the alarm If snooze is not turned on press a...

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Page 197: ...BlackBerry device keyboard Convert a measurement 1 In the calculator type a number 2 Click the trackball 3 Perform one of the following actions To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric 4 Click a conversion type 195 ...

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Page 199: ...echnology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology press the key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have passkeys that you must type before you can pair with them 1 In the Bluetooth setup application click OK 2 Click a Bluetooth enabled device 3 If required type the pas...

Page 200: ...evice 3 Click Delete Device Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit 1 In the device options click Bluetooth 2 Click a Bluetooth enabled car kit 3 Click Connect 4 Press the Menu key 5 Click Transfer Address Book Bluetooth technology options Prevent your device from...

Page 201: ...s the Menu key 6 Click Save Change the pairing name for your BlackBerry device 1 In the device options click Bluetooth 2 Press the Menu key 3 Click Options 4 In the Device Name field type a name for your BlackBerry device 5 Press the Menu key 6 Click Save Turn off Bluetooth connection notification 1 In the device options click Bluetooth 2 Press the Menu key 3 Click Options 4 Set the LED Connection...

Page 202: ... Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information Turn off encryption for Bluetooth connections be...

Page 203: ... device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles 201 ...

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Page 205: ...o set the Date Time Source field to Network To get the date and time from the BlackBerry network set the Date Time Source field to BlackBerry To set the time yourself set the Date Time Source field to Off 4 Press the Menu key 5 Click Update Time 6 Press the Menu key 7 Click Save Date and time troubleshooting The time on my device is incorrect Try performing the following actions If you have travel...

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Page 207: ...ume for notification If you set notification volume to Escalating the notification volume gradually increases Switch notification profiles In the profile list click a notification profile Create a notification profile 1 In the profile list click Advanced 2 Press the Menu key 3 Click New Profile 4 Type a name for the profile 5 Highlight an item 6 Press the Menu key 7 Click Edit 8 Set notification o...

Page 208: ...fication profile 3 Press the Menu key 4 Click Show Tunes 5 Click a media folder that contains ring tones 6 Highlight a ring tone 7 Press the Menu key 8 Click Set As Phone Tune Prevent notification during calls 1 In the profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Edit 5 Highlight an item 6 Press the Menu key 7 Click Edit 8 Set the Notify Me During Cal...

Page 209: ... a ring tone highlight a ring tone Press the Menu key Click Play Download a ring tone Verify that your wireless service provider supports this feature 1 In the media application click Ring Tones 2 Click All Ring Tones 3 Press the Menu key 4 Click Download Tunes LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different status...

Page 210: ...r incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create mul...

Page 211: ...ss the Menu key 4 Click Move 5 Roll the trackball to the new location 6 Click the trackball Change a notification profile exception 1 In the profile list click Advanced 2 Highlight a notification profile exception 3 Press the Menu key 4 Click Edit 5 Change the notification profile exception information 6 Press the Menu key 7 Click Save Change the list of contacts for a notification profile excepti...

Page 212: ...the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact 1 In the address book highlight a contact 2 Press the Menu key 3 Click Edit 4 Click the trackball 5 Click Add Custom Phone Tune 6 Set a ring tone 7 Press the Menu key 8 Click Save Notification profile troubleshooting My device is vibrating more times than expected For call...

Page 213: ...om notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field 211 ...

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Page 215: ...itation passwords click Cancel to proceed to the next step 5 Perform one of the following actions To add a custom message to your invitation type a message Click OK Click OK To use the default invitation message click OK Click OK Note If you invite a contact using a PIN and the contact is in your address book the contact s display name appears instead of the PIN Turn on invitation passwords If you...

Page 216: ...Click Save Note If you use a BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when you send an invitation and the recipient accepts you might not be notified Delete a contact 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact View a contact s infor...

Page 217: ... Press the Menu key 3 Click Rename Group 4 Type a name for the group 5 Click OK Delete a group You must move your contacts out of a group before you can delete that group 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Note There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list...

Page 218: ...a contact click Audio 4 Click a file Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation click the trackball 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Set the Vibrate When Receiving a Ping field to No 4 Press the Menu key 5 Click Save...

Page 219: ...ications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Change your display name 1 In BlackBerry Messenger on the contact list scr...

Page 220: ... information 5 Click OK When you change your availability status to unavailable you receive BlackBerry Messenger messages but you are not notified Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 218 ...

Page 221: ...click Screen Keyboard 2 Set the Automatic Backlight field to Off 3 Press the Menu key 4 Click Save Set the brightness of the backlighting 1 In the device options click Screen Keyboard 2 Set the Backlight Brightness field 3 Press the Menu key 4 Click Save Set how long backlighting remains on 1 In the device options click Screen Keyboard 2 Set the Backlight Timeout field 3 Press the Menu key 4 Click...

Page 222: ...lications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen as favorites Add an application folder 1 On the Home screen press the Menu key 2 Press the Menu key 3 Click Add Folder 4 Type a name for the folder 5 To change the f...

Page 223: ...ick Hide Application To view a hidden application press the Menu key Click Show All Delete an application folder 1 On the Home screen press the Menu key 2 Highlight an application folder 3 Press the Menu key 4 Click Delete Keyboard options Turn on key tones 1 In the device options click Screen Keyboard 2 Set the Key Tone field to On 3 Press the Menu key 4 Click Save Turn off trackball sounds 1 In ...

Page 224: ... lower sensitivity level 1 In the device options click Screen Keyboard 2 Set the Horizontal Sensitivity and Vertical Sensitivity fields 3 Press the Menu key 4 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again Theme...

Page 225: ...this feature 1 In the device options click Theme 2 Press the Menu key 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home s...

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Page 227: ... typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Set the typing input language Verify that your BlackBerry D...

Page 228: ...the Voice Dialing Language field 3 Press the Menu key 4 Click Save Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar 1 In the device options click Language 2 Set the Name Display field to Last name First name 3 Press the Menu key 4 Click Save To sort your contacts by first name set the Name Display f...

Page 229: ... connection type To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network Yellow Your connection to the wireless network is turned on but your device is not conne...

Page 230: ...t have agreements with other wireless networks that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks When you travel your device scans for the wireless networks on this list first Your device tries to connect to a wireless network based on the order in whic...

Page 231: ...order of preferred wireless networks Verify that your wireless service plan includes this service 1 In the device options click Mobile Network 2 Press the Menu key 3 Click My Preferred Network List 4 Highlight a wireless network 5 Press the Menu key 6 Click Move 7 Roll the trackball to the new location 8 Click the trackball 9 Press the Menu key 10 Click Save Delete a wireless network from the pref...

Page 232: ...fore you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your normal network area You might also have to provide login information before you can access the wireless network Contact your wireless service provider for more information about roaming Switch wireless networks manually Verify that your wireless service provider ha...

Page 233: ...tion s Wi Fi network You can also have Wi Fi profiles that you use to connect to Wi Fi networks in public places such as community centers or libraries Your device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list Connect to a Wi Fi network By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list 1 On the Home screen or in th...

Page 234: ...ssary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use t...

Page 235: ...key 4 Click Disable To allow your BlackBerry device to connect to the Wi Fi network again press the Menu key Click Enable Delete a Wi Fi profile 1 In the device options click Wi Fi Connections 2 Highlight a Wi Fi profile 3 Press the Menu key 4 Click Delete Install a root certificate on your computer Depending on the Wi Fi network that you want to connect to you might need to install the root certi...

Page 236: ...he Menu key 4 Click Edit 5 Change the Wi Fi profile options 6 Press the Menu key 7 Click Save Wi Fi profile connection options Name Type a name for the Wi Fi profile SSID Type the Wi Fi network name Band type Set the Wi Fi network type If you do not know the network type do not change this field Prompt before connection Set whether a prompt appears before your BlackBerry device connects to the Wi ...

Page 237: ...e Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the c...

Page 238: ...might be able to make calls send and receive email PIN SMS text and MMS messages and visit web pages using UMA Your device must be connected to a Wi Fi network to use UMA For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile Change your preferred network ...

Page 239: ...the Wi Fi network are correct If you switched Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks If your wireless service provider supports UMA verify that your preferred network type is not set to WAN only If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certifica...

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Page 241: ...he specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 In the device options click Auto On Off 2 Set the Weekday field to Enabled 3 Specify the times when the BlackBerry device should turn on and off on weekdays 4 Set the Weekend field to Enabled 5 Specify the times when the device should turn on and off on weekends 6 Press the M...

Page 242: ... original message when you send a reply Lower the brightness of the backlighting Turn off the flash in the camera Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly 240 ...

Page 243: ...s the Escape key Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Click the trackball 4 Click New 5 Type the contact information 6 Press the Menu key 7 Click Save Copy contacts from your SIM card to your address book Verify that your wireless service provide...

Page 244: ...ontact 4 Press the Menu key 5 Click Edit 6 Change the contact information 7 Press the Menu key 8 Click Save Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Highlight a contact 4 Press the Menu key 5 Click Delete Store SMS text messages on your SIM card If you se...

Page 245: ...d and insert it into another device Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code 1 In the device options click Advanced Options 2 Click SIM Card 3 Press the Menu key 4 Click Enable Security 5 Type your SIM card PIN code 6 Click the trackball Note If you type the SIM card PIN code incorrectly three times your SIM card doe...

Page 246: ...5 Click Edit SIM Phone Number 6 Type a display name for the phone number 7 Click the trackball 8 Press the Menu key 9 Click Save 244 ...

Page 247: ...o turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 In the device options click Security Options 2 Click General Settings 3 Press the Menu key 4 Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen click the t...

Page 248: ...n When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Protect your device data Verify that you have set a BlackBerry device password 1 In the device options click Security Options 2 Click Gen...

Page 249: ...service 4 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compressio...

Page 250: ...et the random password fields 4 Press the Menu key 5 Click Save Options View a password in the password keeper In the password keeper click a password Change a password in the password keeper 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Edit 4 Change the password information 5 Click the trackball 6 Click Save Hide passwords in the password keeper 1 In the password kee...

Page 251: ... the password keeper highlight a password 2 Press the Menu key 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change password Copy a password 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted...

Page 252: ...t Package for BlackBerry devices About the key store YoucanusethekeystoreifyouinstalltheS MIMESupportPackageforBlackBerry devicesorthePGP SupportPackage forBlackBerry devices For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices or thePGP Support Package for BlackBerry devices About PGP keys You can use PGP keys if you install the PGP Support Pack...

Page 253: ...chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options 2 Click General Settings 3 Set the Smart Password Entry field to Disabled 4 Press the Menu key 5 Click Save To turn on smart password entry again set the Smart Password Entry field to Ena...

Page 254: ...pending on your organization you might have more than one VPN profile on your device For more information about VPN profiles contact your system administrator Prerequisites Logging in to a VPN Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator Verify that t...

Page 255: ...ght a VPN profile 4 Press the Menu key 5 Click Edit 6 Set the Token serial number field 7 Press the Menu key 8 Click Save Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization s network using a Wi Fi network A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information...

Page 256: ... Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your d...

Page 257: ...ings About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection S...

Page 258: ...e or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Wi Fi Set whether third party applications can use Wi Fi connections Phone Set whether third party applications can make calls or access call logs Location GPS Set whether third party applications can use your GPS location information Company Network Set wh...

Page 259: ... in your browser Theme Data Set whether your device can use third party applications as a source for customized themes Data permissions for third party applications Email Set whether third party applications can access email SMS text or PIN messages on your BlackBerry device PIM Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Se...

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Page 261: ...capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the ...

Page 262: ...tch mode press the Space key To shoot the laser or gun press the Space key Adjust the volume To increase the volume press the Volume Up key To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any of the following actions To set the paddle speed set the Paddle movement speed field To accelerate the paddle as you roll t...

Page 263: ...e to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 261 ...

Page 264: ...262 ...

Page 265: ...y Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 In the device options click Advanced Options 2 Click Service Book 3 Highlight the new service book 4 Press the Menu key 5 Click Accept Delete a service book 1 In the device options click Advanced Options 2 Click Service Book 3 Highlight a service...

Page 266: ...264 ...

Page 267: ...Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including...

Page 268: ...atches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers I cannot check my voice mail If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for you...

Page 269: ...ng to save a picture to your device memory delete old data or messages from your device If you are trying to save a picture on your media card delete old media files In the camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Increase the maximum amount of memory available for pictures The flash dims or turns o...

Page 270: ...sting email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwo...

Page 271: ...chment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions Wait for a few seconds The email message folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on ...

Page 272: ...might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support I cannot attach a file to an MMS message Try performing the following actions Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file Verify that the file size does not excee...

Page 273: ...system on your computer for more information Email messages are not reconciling over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list press the Menu key Click Reconcile Now I am not receiving email messages from ...

Page 274: ...nchronization is turned on in the address book calendar task list and memo list Browser troubleshooting No browser is available on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service I cannot set up automatic synchronization for bookmarks When you add a bookmark you can o...

Page 275: ...my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device Maps troubleshooting ...

Page 276: ...or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the doc...

Page 277: ...Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles Date and time troubleshooting The time on my device is incorrect Try performing the following actions If you have traveled to a different time zone set the Time Zone field to display the correct time ...

Page 278: ... Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your system administrator or your wireless service provider Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly Verify that you have ...

Page 279: ...synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device Securi...

Page 280: ...leshoot the problem Run a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key 3 Click Diagnostics Test 4 Press the Menu key 5 Click Run View a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key 3 Click Diagnostics Test 4 Highlight a report 5 Press the Menu key 6 Click View Report Submit a diagnostic report 1 In the device options cli...

Page 281: ...cs Test 4 Press the Menu key 5 Click Options 6 Type the contact information 7 Press the Menu key 8 Click Save View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key twice I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In t...

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Page 283: ... Agreement EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security FDN Fixed dialing number FIPS Federal Information Processing Standards FQDN Fully qu...

Page 284: ...er Identity IP Internet Protocol LEAP Lightweight Extensible Authentication Protocol MCC Mobile country code MDS Mobile Data System MMS Multimedia Messaging Service MNC Mobile network code MPEG Moving Picture Experts Group NAT Network address translation NUM lock Number lock PEAP Protected Extensible Authentication Protocol PIM Personal information management 282 ...

Page 285: ...ipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID Service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY Teletype UMA Unlicensed Mobile Access VPN Virtual private network WAN 283 ...

Page 286: ...Wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security 284 ...

Page 287: ...TO THE PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION NEITHER RIM NOR ITS RESPECTIVE DIRECTORS OFFICERS EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT ECONOMIC COMMERCIAL SPECIAL CONSEQUENTIAL INCIDENTAL EXEMPLARY OR INDIRECT DAMAGES EVEN I...

Page 288: ...20 smartphone model number RBJ41GW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 286 ...

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