Blackberry BBF100-1 User Manual Download

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ser Guide

BBF100-1

BBF100-6

Summary of Contents for BBF100-1

Page 1: ...User Guide BBF100 1 BBF100 6 ...

Page 2: ...stures 9 Keyboard 12 Apps widgets and shortcuts 14 Personalising your device 17 Phone and voice 18 Phone icons 18 Find your own phone number 18 Change your ringtone 19 Making calls 19 Receiving calls 20 Blocking calls 22 Add a contact or number to your speed dial list 23 Call waiting and call forwarding 23 Start a conference call 24 LTE calling 25 Wi Fi calling 26 Voicemail 27 Applications and fea...

Page 3: ...39 Settings 41 Change your device settings 41 Customise the quick settings menu 41 Notifications 41 Storage space and media cards 46 Connections 49 Battery and power 66 Display 70 Convenience key 73 Accounts 74 Accessibility 75 Users 77 Backup and reset 79 Update your device software 82 Security 83 Locks passwords and protecting your data 83 Finding and protecting a lost device 90 Security setting...

Page 4: ... basics Your device at a glance USB Type C Convenience key Power key Volume up down key Microphone Notification LED Sensors Receiver Recents key Speaker Space key Fingerprint sensor Front camera Headset connector Back key Home key Microphone ...

Page 5: ... Release the tray by pushing the tip of the tool provided in the box into the hole on the right side of your device If you don t have the tool that came with your device you can also use a paper clip WARNING Do not insert the SIM tool into the hole located at the top of the device as this is a microphone If inserted this may cause damage to your device 2 Pull out the tray completely and set it on ...

Page 6: ...microSD card 1 Release the tray by pushing the tip of the tool provided in the box into the hole on the right side of your device If you don t have the tool that came with your device you can also use a paper clip 2 Pull out the tray completely and set it on a flat surface 3 Hold the media card so that the metal contacts are facing away from you Align the notch on the media card with the notch in ...

Page 7: ...r source respectively Tip To reduce power consumption and energy waste when the battery is fully charged disconnect your charger switch off Wi Fi GPS Bluetooth or background running applications when not in use reduce the backlight time etc WARNING Please note your phone is a unibody device the back cover and battery are not removable Setup and basics ...

Page 8: ... the screen back on press the Power on off key or tap the screen twice Move between home screens You can move between your home screens with a gesture on the screen On the screen swipe left or right Get around with navigation buttons No matter what you re doing on your device navigation buttons appear at the bottom of your screen Do any of the following To go back to the previous screen tap To go ...

Page 9: ...r device Tap the screen twice Select items Do any of the following To select an item tap it If the item can be opened it opens To select multiple items such as photos that you want to share or email messages that you want to delete touch and hold one item then tap additional items To clear an item tap it again Setup and basics ...

Page 10: ... for example email messages and text messages at any time Swipe down from the top of the screen Tap a notification to open it or pull down to see more notifications Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi Fi and aeroplane mode Swipe down from the top of the screen once using two fingers or twice using one finger Setup and basics ...

Page 11: ...creen brightness Drag the slider handle to the right or left Zoom in to or zoom out from the screen If you want to see something in more detail such as a photo or part of a map you can magnify the image To zoom in slide two fingers apart To zoom out slide two fingers together Tip In some cases you can tap twice to zoom in or zoom out Setup and basics ...

Page 12: ...ht to switch the cursor Delete a word Quickly swipe left on the keyboard to delete a word Type faster with suggested words Suggested words appear while you type They can appear above the keyboard or above a letter To use a word you can swipe up on the keyboard or flick the word up onto the screen Type an alternate character or word You can type an alternate character or word variant depending on t...

Page 13: ... off Turn on the switch beside each input language that you want to use 2 To switch between input languages while you type press and hold the Space key and tap one of your previously selected input languages 3 To switch to the last input method that you used on the touch screen keyboard swipe right across the Space key or on the physical keyboard press the alt key and enter key For stock applicati...

Page 14: ...n 2 Tap Shortcuts gestures Customise the currency key Currency 3 Tap one of the custom key options to set it as Currency Ctrl Notification tray Language switch or Shift If you have set the key as the Currency key you also can change the type of currency used 1 Swipe down from the top of the screen 2 Tap System Languages input Keyboard settings BlackBerry Keyboad Advanced Currency key 3 Tap one of ...

Page 15: ...CUTS 3 Touch and hold an app a widget or a shortcut and then release your finger when the home screen appears After you add a shortcut to your home screen you might be prompted to set up the shortcut For example if you add the Contact shortcut you must tap the contact that you want to send an email to Sort your apps You can sort your apps in the Apps list in several different ways Default The ten ...

Page 16: ...pop up widget on the app icon swipe up or down In the upper right corner of the widget tap Turn off Pop up Widget To turn off all pop up widgets touch and hold an empty area of the screen and then tap Clear the Pop up widgets checkbox Change the shortcuts that you access with Keyboard shortcuts You can change the shortcuts that you access with the Keyboard shortcuts For example you can set up a ke...

Page 17: ...tacts you can do either of the following while running any other app Short press the key and C key at same time to launch Calendar Long press the key and C key at same time to enter Contacts Personalising your device Learn how to personalise your device and make it uniquely yours For example you can change your ringtone or set a picture as your wallpaper Change your device settings Change your rin...

Page 18: ... a one way camera video call Swap the calls Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number 1 Swipe down from the top of the screen 2 Tap System About phone Status SIM Status My phone number Your phone number appears at the bottom of the screen If it doesn t appear your service provider might not have added your phone number to your SIM...

Page 19: ...from the Google Play store first Making calls Make a call 1 In the Phone app tap 2 Enter the number 3 Tap Call a recent number 1 In the Phone app tap 2 Beside a name or number tap Call a contact 1 In the Phone app tap 2 Tap a contact 3 Tap the number that you want to call Tip To send a text message to a contact tap beside the number Speed dial a contact For more info about speed dialling see Add a...

Page 20: ...tory OK Receiving calls Answer or dismiss a call 1 If your device is locked Swipe up to answer a call Swipe down to reject a call 2 If your device is unlocked in the call notification window tap ANSWER or DECLINE 2 When Settings Accessibility Power key ends call is turned on press the Power key to dismiss the call Send a quick response to a caller You can send a caller a brief text message instead...

Page 21: ...r device from vibrating After you silence the ringtone you can still answer or decline the call When you receive an incoming call press the Volume key Move a call from your headset to your device When you have a Bluetooth headset connected to your device incoming calls are automatically received on your headset You can manually move the call back to the device 1 While on a call tap 2 Do one of the...

Page 22: ...om the top of the screen once using two fingers or twice using one finger 2 Tap Do Not Disturb Priority only 3 Tap MORE SETTINGS Priority only allows Calls From contacts only Note By default Priority only mode lasts for one hour To change how long it lasts swipe down from the top of the screen once using two fingers or twice using one finger Tap Do not disturb Priority only To increase how long th...

Page 23: ...act s name 3 Tap Remove a contact or number from your speed dial list 1 In the Phone app tap 2 Touch and hold the contact you want to remove 3 Drag the contact over Remove Release your finger Call waiting and call forwarding Turn call waiting on or off Depending on your service provider this feature might not be supported 1 In the Phone app in the upper right corner of the screen tap 2 Tap Setting...

Page 24: ...st call and the second call 3 To merge both calls and start a conference call tap To add more people to the conference call repeat steps 1 and 3 Make another call while already on a call When you make another call while you re already on a call your first call is automatically put on hold 1 While on a call tap 2 Do any of the following Use the dial pad to enter a number Tap above the dial pad to g...

Page 25: ... your service provider supports LTE video calling you can make a video call to contacts who have this feature 1 In the Phone app do one of the following To dial a number tap and then enter the number To call a contact tap and then tap a contact To call a speed dial contact tap and then tap a contact 2 Tap Note Depending on your service provider you might not be able to make an LTE video call to a ...

Page 26: ...u have limited or no mobile network coverage Depending on your service provider this feature might not be supported Contact your service provider for more information 1 Swipe down from the top of the screen 2 Tap Network Internet Wi Fi calling menu 3 Turn on the Wi Fi Calling switch 4 To see when your device will make Wi Fi calls turn on Wi Fi Calling Status 5 Tap Wi Fi calling preferences Connect...

Page 27: ...r your voicemail access number If you don t have a voicemail access number contact your service provider To call your voicemail from the Phone app touch and hold 1 key Visual Voicemail Visual Voicemail is another way to access and manage your voicemail In an app you can see and scroll through your messages on your device Some Visual Voicemail services can also transcribe your voicemail messages in...

Page 28: ...ortcuts to the favourites tray 1 If the favourites tray is full touch and hold one of the apps or shortcuts in the tray Drag it to a spot on the home screen 2 Touch and hold the app or shortcut that you want to add and then drag it to the favourites tray Add a home screen You can add as many home screens as you want to organise your apps widgets and shortcuts 1 On the home screen touch and hold th...

Page 29: ...reen Organise apps and shortcuts into folders 1 On the home screen touch and hold an app or a shortcut 2 Drag the app or shortcut on top of another app or shortcut that you want to include in the same folder 3 To name the folder tap the folder Tap New folder and then enter a name Change how you view your recent apps and screens When you tap you see a tiled view a masonry view or a rolodex view of ...

Page 30: ...Messages app on your device to send receive and manage text messages including SMS and MMS messages Send a text message 1 In the Messages app tap 2 In the To field enter a mobile phone number or start typing a contact s name Tip tap or to switch between your contacts list and the keyboard 3 After entering a mobile phone number tap Send to XXX 4 In the Text message field type your message and then ...

Page 31: ... To archive a conversation tap To return the archived conversation to your message list touch and hold the conversation and then tap To delete a conversation tap To turn notifications on or off tap or To add a contact tap To block a number tap Search for messages in the Messages app You can easily search the Messages app for items such as a contact phone number or message 1 In the Messages app tap...

Page 32: ...r for more information please refer to Locker Take private capture photos Private capture photos are saved to the Locker automatically 1 Tap Camera 2 Tap then turn on Locker mode switch 3 Tap the Space key to take private capture photos Review private capture photos 1 Tap Locker 2 Enter security validation for example your password or fingerprint 3 Tap Gallery all private capture photos are saved ...

Page 33: ...4 Tap Set an alarm for multiple days 1 In the Clock app tap 2 Under an alarm tap 3 Select the Repeat checkbox Days that the alarm is set to go off are indicated by a letter inside a white circle 4 To add or remove a day tap its letter Set the snooze length By default the alarm snoozes for ten minutes 1 In the Clock app tap Settings Snooze length 2 Slide your finger up or down over the numbers 3 Ta...

Page 34: ...that you want to appear on your clock screen 4 Tap Remove a location from the clock screen 1 In the Clock app tap 2 Clear the checkbox next to the location that you want to remove 3 Tap Switch to night mode You can dim your screen and keep the time displayed like a bedside clock by switching to night mode In the Clock app do one of the following 1 Tap Screen saver 2 Touch anywhere on the clock scr...

Page 35: ...rch app you can search your device for files apps help and more You can also type an Instant Actions command in the search field to perform a task quickly In the BlackBerry Device Search app type a search term or an Instant Actions command Change the search categories To look for a specific type of file you can specify categories to include in searches For example if you are looking for a song you...

Page 36: ... swipe left or right on the result To clear all of your search history permanently tap Settings Clear search history Perform tasks quickly with Instant Actions Instant Actions are shortcuts that allow you to perform tasks quickly Note Instant Actions use the input language that is set on your device 1 In the search field type a command 2 From the results tap instant actions column menu Make a call...

Page 37: ...ures of the Google app to show you relevant information based on the app that you re using For example if you and a friend are using BBM to discuss meeting at a restaurant Now on Tap can provide a card with ratings for the restaurant or directions to the restaurant After you set up Now cards in the Google app you can touch and hold to access Now on Tap For more information about the Google app and...

Page 38: ...e than battery saving mode and might not be as fast as high accuracy mode 1 Swipe down from the top of the screen 2 Tap Security Location Location Mode 3 Tap an option Turn Location History on or off Location History is a Google service that creates a private map of where you go with your device and uses the map to give you useful information such as commute predictions and more relevant search re...

Page 39: ...are a downloaded file View downloads as a list or as thumbnails Sort files by name date or size etc Printing Print from your device You can print webpages photos documents and more from your device using compatible Wi Fi or Bluetooth enabled printers and printers connected to your computer Not all applications support printing 1 In an app tap Print Depending on the app this option might appear in ...

Page 40: ...rinter automatically If your device can t find your printer you might be able to add it manually 1 Swipe down from the top of the screen 2 Tap Connected devices Printing 3 Tap the printer service for the printer that you want to use If the printer service is turned off turn it on 4 Tap Add printer 5 Follow the instructions on the screen Printing using Google Cloud Print You can use Google Cloud Pr...

Page 41: ...fault quick settings Notifications Manage your notifications Notifications let you know about new messages calendar events app updates and more When you receive a notification an indicator appears in the upper left corner of the screen Check and open your latest notifications 1 Swipe down from the top of the screen with one finger 2 If necessary pull down to see more notifications 3 Tap a notifica...

Page 42: ... turn off notification sounds for new emails open BlackBerry Hub open the Settings screen and change the notification settings for your email account Change the default notification sound The default sound only applies to apps that are set to use the default 1 Swipe down from the top of the screen 2 Tap Sound Default notification sound 3 Tap a notification sound 4 Tap OK To turn sounds on or off f...

Page 43: ...e priority only mode to receive the notifications that are most important to you while keeping everything else silent 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap Do not disturb Priority only More settings Priority only allows 3 Choose the types of notifications you want to keep on Turn off all sounds and notifications except calls 1 Swipe down fro...

Page 44: ...turn on the Allow interruptions switch To receive notifications from an app when Do Not Disturb is set to Priority Only turn on the Override Do Not Disturb switch Change how notifications are displayed on your lock screen You can customise your settings so that only the notifications that you want to see show up on the screen when your device is locked Note Settings that you choose for the lock sc...

Page 45: ...to turn off the tab swipe down from the top of the screen Tap Display and then turn off the Productivity tab switch View productivity information and open apps 1 Swipe on the tab toward the centre of the screen 2 Tap an app icon such as Calendar or Contacts 3 Do any of the following To see more details about an item tap the notification To open the app associated with the notification tap More or ...

Page 46: ...e your finger left or right on the Height slider To adjust the transparency of the tab slide your finger left or right on the Transparency slider Tip By default the tab is centred on the side of your screen but you can move the tab up or down along the edge of the screen Touch and hold the tab and drag it to your preferred spot Release your finger to place the tab Storage space and media cards Man...

Page 47: ...ice s storage space by up to 2TB Using a media card can also help increase the performance and power efficiency of your device and can allow you to transfer your data from your current device to another device that supports media card transfers To use a media card with a capacity greater than 32GB you must download Microsoft exFAT Technology for BlackBerry to install the driver A notification appe...

Page 48: ... the slot Check how much storage space is free 1 Swipe down from the top of the screen 2 Tap Storage 3 If necessary tap Internal shared storage 4 To see more details about an item in the list tap the item For example to see which apps are using the most storage space tap Other apps Free up storage space You may notice slower performance on your device if its internal storage space is full or almos...

Page 49: ...mputer 5 Go to the files or folders that you want to copy 6 Drag and drop the files or folders into the desired location on your computer 7 If necessary before disconnecting your device right click your device s drive on your computer screen Click Eject Change how your device connects to your computer Each time you connect your device to your computer by default your device connects in charging mo...

Page 50: ...e connection Your device is connected to a Wi Fi network but there is no Internet connectivity Your device will use the mobile network instead Your device is connected to a VPN Your device is in aeroplane mode and all of your wireless network connections are turned off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network There is no SIM card in your device Th...

Page 51: ...t up for roaming or what roaming fees apply check with your service provider before you travel Connect to the mobile network To connect to the mobile network aeroplane mode must be turned off Your device is designed to connect automatically to your service provider s mobile network after you insert your SIM card into your device If your device doesn t connect automatically you can manually select ...

Page 52: ... roaming charges For more information contact your service provider 1 Swipe down from the top of the screen 2 Tap Network Internet Mobile networks 3 Tap Data services while roaming 4 Do one of the following To turn off data services tap Off To receive a prompt before using data services while roaming tap Prompt To turn on data services while roaming tap On Change the APN settings for your default ...

Page 53: ...etworks manually Check that the SIM card is inserted correctly in your device Please see Insert the SIM card Wi Fi network A Wi Fi network connection allows your device to use data services but unlike using the mobile network using Wi Fi doesn t add charges to your data plan When you connect to a Wi Fi network your device saves the network information The next time your device is within range of t...

Page 54: ...ternet Wi Fi 3 Turn on the switch 4 Tap Add network 5 In the Network name field type the SSID for the network 6 In the Security drop down list tap the network s security type 7 If necessary tap Advanced options and specify additional information 8 Tap Save Connect to a Wi Fi network using a proxy You can connect to any Wi Fi network using a proxy You must be within range of the Wi Fi network to ch...

Page 55: ...onnect to a Wi Fi network 1 Swipe down from the top of the screen 2 Tap Network Internet Wi Fi 3 Turn on the switch 4 Touch and hold a network 5 Tap Modify network 6 Tap Advanced options You might need to slide your finger up to see this option 7 In the IP settings drop down list tap Static 8 Change the IP address fields 9 Tap Save Change advanced settings for your Wi Fi connections You can change...

Page 56: ...Fi 3 If necessary turn on the switch 4 Tap Saved networks Troubleshooting Wi Fi connections I can t connect to a Wi Fi network Start by checking the following Verify that Wi Fi is turned on Swipe down from the top of the screen Tap Network Internet Wi Fi Check that the switch is turned on Try turning aeroplane mode on and off Please see Turn on aeroplane mode Check that your password for the Wi Fi...

Page 57: ...on a headset share files or connect to Android Wear or a car kit Before you can connect to a Bluetooth enabled device you must turn on Bluetooth technology on your device and then pair the two devices Some paired devices for example a car kit usually connect to your device automatically Turn on Bluetooth technology If you turn on Bluetooth technology your device is discoverable and visible to othe...

Page 58: ... a paired device as it appears on your device 1 Swipe down from the top of the screen 2 Tap Connected devices Bluetooth 3 Tap beside the device you want to change 4 Make your changes 5 Tap OK Delete a paired Bluetooth enabled device If you no longer want to connect to a Bluetooth enabled device you can delete the device from the list of paired devices 1 Swipe down from the top of the screen 2 Tap ...

Page 59: ...abled device such as a keyboard or mouse Human Interface Device over Gatt Profile HOGP This profile allows you to connect your device to a Bluetooth Smart device such as a keyboard or mouse Message Access Profile MAP This profile allows a car kit to access text messages SMS and MMS on your device and lets you browse and read the text messages If supported by the car kit you can also delete compose...

Page 60: ...r kit Check that your car kit is using the latest software version For more information about your car kit s software version see the documentation that came with your car kit Move your device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection NFC...

Page 61: ... tethering allows another device such as a laptop or tablet to share your device s connection to the mobile network You can connect the other device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Additional charges might apply for using Internet tethering Mobile hotspot When you use the mobile hotspot feature your devic...

Page 62: ...ected to your mobile hotspot Make sure that Mobile hotspot is turned on 1 Swipe down from the top of the screen 2 Tap Network Internet Tethering Mobile Hotspot Connected devices Troubleshooting Tethering and mobile hotspot I can t use Internet tethering Check that your device is connected to the mobile network Check that data services are turned on Swipe down from the top of the screen Tap Network...

Page 63: ...on s network when you are working outside the office When you connect to a VPN the security and data management policies for the private network protect your data Before you can connect to a VPN you must add a VPN profile Only the device owner can add and manage VPN profiles on your device You might also need to install a VPN app on your device For more information contact your administrator or do...

Page 64: ...ceive text messages SMS or MMS about possible threats to safety in your area For example you might receive messages with information about severe weather a missing child or a national emergency For more information contact your service provider or administrator Change the settings for emergency broadcast messages Depending on your region some settings might not be available 1 Swipe down from the t...

Page 65: ...e value beside the time period To check how much data an app used view the value beside the app name To check how much data each user profile set up on the device used tap a user profile To check how much data you used during a time period other than the current one tap tap a date Tip You can close some apps to help reduce your data usage Change when you get notified about data usage Your wireless...

Page 66: ...nd prevent your device from downloading large files when it s connected to certain Wi Fi networks 1 Swipe down from the top of the screen 2 Tap Network Internet Data usage Network restrictions 3 Tap a network name Troubleshooting Device temperature Some of the following usage examples may raise the device temperature Continuous wireless data transfer such as application upgrade though Wi Fi tether...

Page 67: ...r storing your device in extremely hot or cold places such as on a vehicle dashboard Avoid leaving your device turned off for extended periods when the battery power level is low If you plan to store your device for an extended period partially charge the battery and put the device in a cool dry place Battery and charging icons The battery power level icons appear at the top of the screen Icon Des...

Page 68: ...you aren t using it and apps that you don t use regularly are put in standby mode If your battery is still draining quicker than expected you can change some device settings to extend battery life Swipe down from the top of the screen Tap and then change any of the following settings Turn off network connections that you aren t using When your device is outside a wireless coverage area you can tur...

Page 69: ...on services and data services You can set Battery saver to turn on automatically when your battery power reaches a certain percentage Note When Battery saver is turned on some applications and messaging services that rely on syncing might not update unless you open them 1 In the device settings tap Battery Battery saver 2 Turn on the switch 3 To turn on Battery saver automatically when your device...

Page 70: ...cence agreement limited warranty safety information and privacy policies for your device These documents are available from your device settings screen They contain important information about terms and conditions of use the battery other important safety precautions and warranty coverage To view BlackBerry s Privacy Policy your device must be connected to the Internet 1 Swipe down from the top of...

Page 71: ...d applications display content in this language 1 Swipe down from the top of the screen 2 Tap System Languages input Language 3 Tap Add a language to select a preferred language 4 Tap and swipe up to the top of the list Turn on or turn off screen rotation Choose whether or not your screen rotates when you turn your device 1 Swipe down from the top of the screen once using two fingers or twice usin...

Page 72: ...t the Enable wireless display checkbox 4 Tap the device that you want to share your screen with Tip After you set up devices that you want to share your screen with you can access them in the Quick Settings menu by tapping To stop casting your screen swipe down from the top of the screen once with two fingers or twice with one finger Tap then tap the device you re casting to and tap Disconnect Ext...

Page 73: ...e short key on the right side of your device For example you can speed dial one of your favourite contacts open an app or turn on the flashlight etc 1 To assign an action to the key swipe down from the top of the screen tap Shortcuts gestures Convenience key 2 Tap Add new shortcut then assign an action After you ve assigned the shortcuts press the Convenience key to display up to 3 shortcuts 3 To ...

Page 74: ... device 1 Swipe down from the top of the screen 2 Tap Users accounts Add account 3 Tap the type of account that you want to add 4 Complete the instructions on the screen If you ve added an email account to your device you can send and respond to messages using the BlackBerry Hub To add an email account to the BlackBerry Hub in the BlackBerry Hub tap then click on the symbol to the right of Account...

Page 75: ...e if you have downloaded an alternate text to speech engine on Google Play Google Now voice assistant answers questions makes recommendations and performs actions Voice dictation allows you to dictate text instead of typing Closed or open captioned multimedia content is available Personalise your closed caption settings by adjusting character size colour opacity or font Display features such as co...

Page 76: ...depending on your BlackBerry device model 1 Swipe down from the top of the screen 2 Tap Accessibility 3 Turn on Select to Speak On Off switch Turn on TTY support TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text The TTY device that you want to connect to your BlackBerry device must operate at 45 45 bps If your TTY device is des...

Page 77: ...ates for all users on the device uninstall apps from a user profile and delete a user from the device Guest You can use the guest profile to let someone borrow your device When someone uses the guest profile the device creates a separate space where the guest can download apps take pictures and use other device features Apps and data added to your device by the guest are only available from the gu...

Page 78: ...he following tap a user tap a guest Allow access to guest and user profiles when your device is locked Guests and users can access their profiles from the lock screen if you set up your device to allow this feature This feature also lets you add a user from the lock screen without having to unlock the screen first 1 Swipe down from the top of the screen 2 Tap Security Location Lock screen preferen...

Page 79: ...the device 1 Swipe down from the top of the screen 2 Tap Users accounts Users 3 Do one of the following Beside the user you want to delete tap Remove user DELETE Tap Guest If necessary tap YES CONTINUE Swipe down from the top of the screen Tap Users accounts Users Remove guest REMOVE A guest or a user can delete the apps and data from the guest space or user profile space on your device A guest ca...

Page 80: ... copy the files such as pictures and documents to your computer This is a manual process BlackBerry does not provide desktop software for Android devices Use a third party backup service The Google Play store includes many apps that provide backup services BlackBerry cannot guarantee the security or trustworthiness of these apps so use caution when considering a third party backup service Back up ...

Page 81: ... the Back up to Google Drive switch Check which apps are backed up Not all apps opt in to use Android Backup Service to back up application data You can check which apps are backed up in Google Drive In the Google Drive app tap Settings Manage backups Delete your device data with a factory reset Before you switch to a new device or give away your current device you should delete your data A factor...

Page 82: ...wing 1 To update your device software when a notification appears swipe down from the top of the screen using one finger On the system update notification tap Install 2 To update your device software manually Swipe down from the top of the screen tap System System Updates CHECK FOR UPDATES NOW If an update is available tap Restart install Note Major updates can take time to download and install an...

Page 83: ...The more numbers there are in your PIN the more secure your screen lock Pattern A pattern is a continuous line that connects four or more dots on a grid You trace your pattern to unlock your device Swipe A swipe gesture can unlock your device Smart Lock The Smart Lock feature lets you set up your device to remain unlocked when it s connected to a trusted Bluetooth enabled device or NFC enabled dev...

Page 84: ...ame Google account information that was set up on the device before it was reset To use the factory reset protection feature you must set up a screen lock and you must add your Google account to your device Set up or change a screen lock Locking your device can help prevent your device from sending accidental messages or pocket dialling Before you can unlock your device and access the data on your...

Page 85: ...ting a strong password A strong password helps prevent someone else from accessing your information Weak passwords such as 1234 might be easy to remember but they re easier to guess as well To create a strong password avoid using a password with the following characteristics in order of importance Avoid Example Common passwords password Words from a dictionary quarter Combining words from a dictio...

Page 86: ...might need to turn on or set up other features on your device such as Bluetooth technology NFC Google Maps Ok Google voice detection a trust agent or a wireless network connection 1 Swipe down from the top of the screen 2 Tap Security Location Smart Lock 3 Enter your password PIN or pattern and then tap Next 4 Do any of the following To keep your device unlocked when you carry it on your body or i...

Page 87: ...ard you must enter the PIN from the lock screen to use your device 1 Swipe down from the top of the screen 2 Tap Security Location SIM card lock 3 Turn on the Lock SIM card switch 4 Type a PIN and then tap OK To remove the PIN from your SIM card turn off the Lock SIM card switch Type the PIN for your SIM card and then tap OK Change the PIN for your SIM card 1 Swipe down from the top of the screen ...

Page 88: ... the website and delete your device data If you add your Google account to your device the factory reset protection feature is turned on To set up your device again you must add the same Google account If you don t use the same Google account you can t complete the setup process Smart Lock doesn t unlock my device as expected Try any of the following If your device doesn t unlock when you scan you...

Page 89: ...ication 1 Swipe down from the top of the screen 2 Tap Security Location Fingerprint Add fingerprint 3 Place your finger on the Space key Fingerprint sensor and lift after you feel a vibration 4 Repeat step 3 moving your finger slightly to add all the different parts of your fingerprint 5 Tap Done Note Make sure to remember your password because even if you use fingerprint recognition you will stil...

Page 90: ...might also be able to lock your device and delete your data If you suspect your device was stolen and you locate your device using a remote device management website contact the local law enforcement agency to retrieve your device Don t try to retrieve your device on your own Set a device administrator By default the Android Device Manager is set up as the device administrator for your device If y...

Page 91: ...features of the app might not then be available In some cases turning off a permission can prevent the app from working properly or the app might not work at all For example if you turn off microphone access for the BlackBerry Keyboard the voice dictation feature doesn t work If you turn off camera access for the BlackBerry Camera the app doesn t work at all When you download an app designed for a...

Page 92: ... to scan periodically for malicious activities Your device warns you about potentially harmful app activity 1 Swipe down from the top of the screen 2 Tap Security Location Google Play Protect 3 Turn on the Scan device for security threats switch About screen pinning Screen pinning lets you pin one app into the foreground on your device The feature disables the and buttons on your device so that th...

Page 93: ...ion Encryption credentials Install from SD card Your device only displays certificates and keystores that are not already installed on your device 5 Find and tap the certificate or keystore that you want to install 6 If necessary type the password for the certificate or keystore and then tap OK After the certificate or keystore is installed your device deletes the copy of the file on your device o...

Page 94: ...ates are available from the Google Play store Evaluating how security features are set up on your device DTEK evaluates how or if you have set up security features on your device including screen lock factory reset protection and remote device management DTEK assigns an overall security rating to your device along with a rating for each of the security features that it monitors If a security featu...

Page 95: ...IEEE 802 11a 802 11b 802 11g and 802 11n are trademarks of the Institute of Electrical and Electronics Engineers Inc Wi Fi is a trademark of the Wi Fi Alliance All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the manufacturer website is provided as is ...

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