10
11
TROUBLESHOOTING
Problem
Cause
Solution
The iron is plugged in,
but the soleplate is not
heating
Power supply issue.
Check that the plug is
properly inserted into the
outlet or try plugging the iron
into a different outlet.
Not enough steam or
no steam is coming out
of the iron
Steam setting is set at Dry
Iron (off) or set too low.
Slide the Variable Steam
Selector right to the
appropriate level of steam for
the fabric.
Not enough water in the
water tank.
Follow the instructions under
the “filling the water tank”
section and fill to Max level
marker.
Iron is not hot enough.
If the iron isn’t fully preheated
to the desired setting, the Anti-
Drip feature will prevent the
iron from creating steam. Allow
the iron additional time to heat.
Discolored water is
coming through the
holes and staining the
fabric
Residue build-up in the
soleplate cavity or in the
soleplate holes.
Empty the water tank after
each use and use the Auto-
Clean™ function to clean your
iron regularly.
Use of descaling agents,
perfumed or scented
additives.
Use the Auto-Clean™ function
to clean your iron and
refrain from using descaling
agents, perfumed or scented
additives.
Use of starch.
Always clean your soleplate
after using starch and use
the Auto-Clean™ function to
clean your iron regularly.
Pure distilled water or
softened water is being
used.
Use only untreated tap water
or a mix of half tap and half
distilled water. Use the Auto-
Clean™ function to clean your
iron regularly.
Iron is leaking or
spitting
Overuse of the Burst of
Steam button.
Allow more time between
bursts of steam for the
iron to get back to desired
temperature.
Iron is not hot enough to
produce steam.
Allow iron to fully preheat while
steam selector is in the Dry Iron
position.
Lower temperature settings are
not intended to use with steam.
Either raise the temperature
setting (if suitable for the fabric
content), or set at Dry Iron
setting and use the spray mist
for additional moisture.
NEED HELP?
For service, repair or any questions regarding your appliance, please call
our Customer Service Line at 1-800-465-6070. Please
DO NOT
return the
product to the place of purchase. Also, please
DO NOT
mail product back to
manufacturer, nor bring it to a service center. You may also want to consult
the website listed on the cover of this pamphlet.
Warranty Information
(Applies only in the United States and Canada)
What does it cover?
• Any defect in material or workmanship provided; however, Spectrum
Brands’ liability will not exceed the purchase price of product.
For how long?
• Two years from the date of original purchase with proof of such purchase.
What will we do to help you?
• Provide you with a reasonably similar replacement product that is either new
or factory refurbished.
How do you get service?
• Save your receipt as proof of date of sale.
• Visit the online service website at www.prodprotect.com/blackanddecker, or
call toll-free
1-800-465-6070
, for general warranty service.
• If you need parts or accessories, please call
1-800-738-0245
.
How does state law relate to this warranty?
• This warranty gives you specific legal rights. You may also have other rights
that vary from state to state or province to province.
What does your warranty not cover?
• Damage from commercial use
• Damage from misuse, abuse or neglect
• Products that have been modified in any way
• Products used or serviced outside the country of purchase
• Glass parts and other accessory items that are packed with the unit
• Shipping and handling costs associated with the replacement of the unit
• Consequential or incidental damages (Please note, however, that some
states do not allow the exclusion or limitation of consequential or incidental
damages, so this limitation may not apply to you.)
Are there additional warranty exclusions?
• This warranty shall not be valid where it is contrary to U.S. and other
applicable laws, or where the warranty would be prohibited under any
economic sanctions, export control laws, embargos, or other restrictive
trade measures enforced by the United States or other applicable
jurisdictions. This includes, without limitation, any warranty claims
implicating parties from, or otherwise located in, Cuba, Iran, North Korea,
Syria and the disputed Crimea region.
