Black Box ServSwitch SW721AE-R2, User Manual

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E. You might be using the keyboard incorrectly. Make sure to use the left
Control key to start port-switching commands. Make sure to use the numeric
keys at the top of the keyboard rather than the numeric keypad when you
type in port numbers. Make sure to release the Control key before you start
typing in a port number. Make sure you don’t wait too long before you enter
a port number. Make sure you don’t accidentally hit keys such as Shift or Alt.
5.3.3 C
HARACTERS
T
HAT
Y
OU
T
YPE
C
OME
U
P
W
RONG OR
M
ISSING
The keyboard mode that the currently selected CPU port is set for might not
match the mode that the CPU on that port expects. See item C under
Section
5.3.2 .
5.3.4 Y
OUR
M
OUSE
D
RIVER
D
OESN
’
T
L
OAD
A. What type of mouse are you using? If it’s an RS 232 serial mouse, see steps B
and D. If it’s a PS/2 mouse, see steps C and D. If it’s a Microsoft BallPoint
mouse, see step D. At the time of this writing, the ServSwitch does not support
other types of mice.
B. RS-232 serial mouse: Make sure that you’re using the right COM port, and
that the mouse driver is looking for the correct port.
C. PS/2 mouse: To recognize the mouse, the CPU must be directly connected to
it, or indirectly connected to it through the ServSwitch at boot-up time. Make
sure that all cables are properly seated and that the switch is ON, then reboot
the CPU.
D. Your mouse driver might be old or incompatible with your mouse. Try the
latest version of the Microsoft mouse driver.
5.3.5 Y
OU
C
AN
’
T
A
CCESS
A
LL THE
F
UNCTIONS OF
Y
OUR
M
OUSE
A. What type of mouse is it? If it is any other type than those listed as being
supported in item A under Section 5.3.4 , chances are that the ServSwitch
doesn’t support it.
B. If your mouse is a Microsoft BallPoint, you need the latest version of the
Microsoft mouse driver.
C. If your mouse is a Logitech mouse, the ServSwitch supports the two-button
models but not the three-button models.
CHAPTER 5: Troubleshooting