32
FRADSWITCH A/S 3 PORT
5. Troubleshooting
5.1 Things to Try First
If a problem occurs with your FradSwitch A/S 3 Port, try these things
first
:
• Make sure that the Switch is actually powered ON (the PWR indicator should
be lit).
• Make sure all cables are properly connected.
• Make sure that all equipment connected to the Switch is powered ON and
operating normally.
• Check the Switch’s indicators.
• Make sure that the configurations of the local FradSwitch A/S 3 Port and the
remote PAD or switch correspond to the requirements of the equipment
connected to their channels.
In case these preliminary checks do not correct the problem, either press RESET
or turn the Switch OFF and then ON again. If the problem persists, refer to the
Packet Switching Guide
for additional things to try. If this still doesn’t help, see the
next section.
5.2 Calling Black Box
If you determine that your FradSwitch A/S 3 Port is malfunctioning,
do not attempt
to alter or repair the unit
. It contains no user-serviceable parts. Contact Black Box
Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• any particular application that, when used, appears to create the problem or
make it worse.
• the results of any testing you’ve already done.
