Chapter 5: Troubleshooting
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5. TROUBLESHOOTING
All Black Box Ethernet products are designed to provide reliability and
consistently high performance in all network environments. The installation of Black
Box LBH08x and LBH18x Industrial Switch is a straightforward procedure (see
INSTALLATION, Section 3.0); the operation is also straightforward and is discussed
in Section 4.
Should problems develop during installation or operation, this section is
intended to help locate, identify and correct these types of problems. Please follow
the suggestions listed below prior to contacting your supplier. However, if you are
unsure of the procedures described in this section or if the Black Box
LBH08x/LBH18x Industrial Switch is not performing as expected, do not attempt to
repair the unit; instead contact your supplier for assistance or contact Black Box
Customer Support.
5.1
Before Calling for Assistance
1.
If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2.
Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3.
If the problem is isolated to a network device other than the LBH08x/LBH18x
Industrial Switch product, it is recommended that the problem device is
replaced with a known good device. Verify whether or not the problem is
corrected. If not, go to Step 4 below. If the problem is corrected, the
LBH08x/LBH18x Industrial Switch and its associated cables are functioning
properly.
4.
If the problem continues after completing Step 3 above, contact your
supplier of the LBH08x/LBH18x Industrial Switch unit or if unknown, contact
Black Box Tech support (see page 4 of this guide) for assistance.
