Chapter 5: Troubleshooting
724-746-5500 | blackbox.com
Page 27
Black Box reserves the right to charge for the testing of non-defective
units under warranty. Testing and repair of product that is not under warranty will
result in a customer (user) charge.
5.4
Shipping and Packaging Information
Should you need to ship the unit back to Black Box, please follow these instructions:
1.
Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic
sheet or bag for shipping protection. (You may retain all connectors and
this Installation Guide.)
CAUTION
:
Do not pack the unit in Styrofoam "popcorn" type packing
material. This material may cause electro-static shock damage to the
unit.
2. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container.
3. Black Box is not responsible for your return shipping charges.
4. Ship the package to:
Black Box Network Services
(contact Black Box Tech support for information)
APPENDIX A: WARRANTY INFORMATION
Black Box warrants its products to be free from defects in materials and
workmanship for a period of three (3) years from the date of shipment.
During this warranty period, Black Box will repair or, at its option,
replace components in the products that prove to be defective at no charge
other than shipping and handling, provided that the product is returned pre-
paid to Black Box.
This warranty will not be effective if, in the opinion of Black Box, the
product has been damaged by misuse, misapplication, or as a result of service
or modification other than by Black Box.
Black Box reserves the right to make a charge for handling and
inspecting any product returned for warranty repair which turns out not to be
faulty.
