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CHAPTER 6: Troubleshooting
•
Check the speed settings:
If the reset doesn’t help,
verify that the channel-speed settings are correct
on both the Host-Interface and Device-Interface
Modules (see
Chapter 3
). If they aren’t, correct
the problem and perform another reset.
•
Check the cable:
If the speed settings aren’t the
problem, confirm that your cable is not the issue.
If possible, move both X-Tender Modules and the
attached equipment into a single room. Attach the
Modules to each other with a short (not more
than 20 ft./6.1 m), known-good CAT5 cable.
If the system works normally with a short cable,
then the cable you
were
using is probably either
faulty or too long. The maximum length for this
cable is 150 feet (45.7 m) if there are any full-
speed USB devices attached to the system.
If the system
doesn’t
work, even with a short
CAT5 cable, try plugging the USB peripherals
directly into the computer. If it still doesn’t work,
either the computer or the peripherals are
malfunctioning. If the equipment
does
operate
correctly when the X-Tender’s not involved at all,
call Black Box Technical Support.
If none of these procedures solve the problem, call Black
Box Technical Support as described in the next section.
