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APPENDIX D: TROUBLESHOOTING

21 BRAND_CHECK_FAIL This is not a correct upgrade file for Emerald Please check release notes for correct version and
compatibility information.
22 CLASS_CHECK_FAIL Can’t upgrade Transmitter with Receiver file or visa versa. Please check release notes for correct version
and compatibility information.
23 PACKAGE_CHECK_FAIL Incorrect upgrade file for this model Please check release notes for correct version and compatibility
information.
24 NO_UPGRADE_REQUIRED No upgrade required. This version of code is already on thedevice. No upgrade required.

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Summary of Contents for EMD4000R

Page 1: ...24 7 TECHNICAL SUPPORT AT 1 877 877 2269 OR VISIT BLACKBOX COM USER MANUAL EMERALD 4K UNIFIED KVM EXTENDERS EMD4000T EMD4000R EMERALD EMERALD...

Page 2: ...3 Private Connection 11 5 INSTALLATION 12 5 1 Emerald Receiver EMD4000R Checklist 12 5 2 Emerald Transmitter EMD4000T Checklist 12 5 3 Installation Options 12 5 4 Connect the Emerald Receiver 13 5 5 C...

Page 3: ...Managing Users 34 8 7 1 Add a User 34 8 7 2 Auto Log on 35 8 7 3 Edit a User 36 8 7 4 Remove a User 37 8 8 Information Tab APPENDIX A EMERALD VIDEO RESOLUTIONS SUPPORTED 39 APPENDIX B CONFIGURING WIN...

Page 4: ...TECH TO US LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 LASER WARNING WARNING Laser If using an optical fiber SFP adapter when connecting an Emerald to a switch or other device the user must observe pre...

Page 5: ...Operating System Support Microsoft Windows Vista XP Windows 7 Windows 8 Windows 10 Server 2003 Server 2008 Server 2012 LInux Solaris Mac OS Operation Default IP Address for Transmitter 192 168 1 22 De...

Page 6: ...Other available licenses for Boxilla are listed below 50 Users Devices or Connections BXAMGR 50 100 Users Devices or Connections BXAMGR 100 200 Users Devices or Connections BXAMGR 200 300 Users Devic...

Page 7: ...and physical desktop connections Keyboards and mice are collated to a common channel while other USB devices are re directed to virtual or physical targets There is a limit of two non keyboard mice de...

Page 8: ...S INCLUDED EMD4000R includes 1 Receiver 1 12 VDC power supply with power cord EMD4000T includes 1 Transmitter 1 DisplayPort 1 2 cable 1 USB 2 0 Type B cable 2 3 5 mm audio cables 1 12 VDC power supply...

Page 9: ...and Transmitters managed by a Boxilla Once a Receiver or Transmitter has been added to a managed domain it can only communicate with other Receivers or Transmitters within this managed domain Transmi...

Page 10: ...t encryption The Transmitter Receiver connection uses Black Box s compound compression algorithm for video called Dynamic Content Optimized Compression DCOC This algorithm optimizes compression based...

Page 11: ...CONNECT In Auto Connect Mode when a user logs in to the Emerald Receiver it causes an automatic connection to their pre allocated workstation or virtual desktop Auto Login and Auto Connect are define...

Page 12: ...damage to your equipment disconnect the power from the Emerald device by unplugging the power supply from the electrical outlet To reduce the risk of electric shock or damage to your equipment turn o...

Page 13: ...r 3 Attach the AC line cord to the power supply adapter 4 Attach the monitor keyboard mouse USB and audio devices to the Emerald Receiver 5 Connect the SFP transceiver appropriate for the fiber cable...

Page 14: ...air or fiber optic modules install here 2 SFP slots included for redundancy 5 5 CONNECT THE EMERALD TRANSMITTER Before connecting the Emerald Transmitter to the remote workstation ensure that the reso...

Page 15: ...xternal in line power supply 3 1 DB9 connector Links to RS 232 serial console interface for management 4 1 USB Type B connector Link to USB 2 0 PC workstation USB port 5 1 RJ 45 connector Links to 10...

Page 16: ...trator user name and password 4 The default network setting for the Emerald Receiver uses a preconfigured static IP address Default Settings Transmitter IP Address 192 168 1 22 Receiver IP Address 192...

Page 17: ...IP address The Emerald Receiver has been preconfigured with factory default network settings If you install multiple units on the same network you will need to assign a unique IP address to each unit...

Page 18: ...on of the operation of these LEDs is shown in Table 7 1 TABLE 7 1 RJ 45 CONNECTOR LEDS ON THE REAR PANEL OF THE EMERALD RECEIVER AND TRANSMITTER LED STATUS DESCRIPTION Activity Green ON Linked OK Gree...

Page 19: ...ions to access and view system information They cannot change any configuration settings 8 2 LOG ON A user must log on to the Emerald Receiver or Boxilla to configure and manage the Emerald system The...

Page 20: ...see on your OSD For the purpose of this Manual we show the screen of an Administrator This means that some buttons shown here may not be available to other users The Emerald comes as an unmanaged sys...

Page 21: ...EW CONNECTION WINDOW The fields on this screen are Name this is a unique name for the new connection The name can be between 1 and 32 characters The name can be composed of any Alphanumeric characters...

Page 22: ...merald for digital signage or an application that does not need a keyboard mouse to stay connected to a defined source 8 5 2 CONNECTING To make a connection the user highlights the required connection...

Page 23: ...MOVE CONNECTION To remove or delete a connection an administrator highlights a connection in the list and then clicks on the Remove button on the Connections screen shown in Figure 8 5 This causes the...

Page 24: ...settings for i Resolution Settings allows change of preferred resolution for OSD screens and Virtual connections ii Hot Key Settings allows changing of the active hot key for keyboard short cuts iii...

Page 25: ...P Connection Resolution allows the resolution to be changed for an RDP connection i e defines the resolution that the virtual desktop will be accessed with If the preferred resolution is not supported...

Page 26: ...press Alt key twice within 1 second Shift Shift press Shift key twice within 1 second Open OSD Hotkey O Switch to previous target Hotkey P Mouse Left Right press mouse left and right buttons at the sa...

Page 27: ...number from 2 to 60 minutes NOTE Inactivity occurs when the mouse or keyboard is not pressed or moved for a set period of time FIGURE 8 9 TIMER SETTINGS 8 6 2 NETWORK The network screen shown in Figur...

Page 28: ...8 OSD FUNCTIONS FIGURE 8 10 NETWORK SETTINGS 8 6 3 SYSTEM The System screen shown in Figure 8 11 allows an administrator to upgrade the firmware in the Emerald Receiver reset it to factory defaults im...

Page 29: ...le system FIGURE 8 12 UPGRADE FILES Once the administrator has selected the file and clicked Ok the system checks that the selected file has no errors before upgrading the Emerald Receiver or Manager...

Page 30: ...tors FIGURE 8 13 PASSWORD CHANGE 8 6 5 TRANSMITTER The Transmitter button on the Control Tab allows administrators to change the configuration of an Emerald Transmitter this button is only visible to...

Page 31: ...indow and click Apply button to activate If a valid IP address is entered the Transmitter settings window makes all the options available for the administrator shown in Figure 8 14 FIGURE 8 14 ENTER T...

Page 32: ...rial Number MAC address and current Firmware Version to the administrator If the active IP address is not the address of a valid Emerald Transmitter or this address is unreachable an error message is...

Page 33: ...TRANSMITTER NETWORK SETTINGS WINDOW If the new IP address for the Emerald Transmitter is on a different subnet than the Receiver the Receiver or Boxilla will not be able to communicate with it without...

Page 34: ...al desktops and change his her local password 3 Standard Users users of this class can only select from a list of pre defined connections to access and view system information They cannot change any c...

Page 35: ...access These are selected from the Available Connections window by the user selecting a set of connections click on the connection in the Available Connection window and then click the Add button Thi...

Page 36: ...DIT USER WINDOW This window allows the user privilege type the permitted connections available the password and the auto connect option to be changed The default admin account gets access to all conne...

Page 37: ...is clicked a pop up window is displayed to prompt confirmation that this user is to be deleted Click the Yes button to remove the user Clicking the No button causes this action to be aborted and the u...

Page 38: ...ACKBOX COM NEED HELP LEAVE THE TECH TO US LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 CHAPTER 8 OSD FUNCTIONS 8 8 INFORMATION TAB This tab shows the unit information and the network information FIGURE...

Page 39: ...1024 x 768 85 Hz 1280 x 800 60 Hz 1280 x 960 60 Hz 1280 x 960 85 Hz 1280 x 1024 60 Hz 1280 x 1024 75 Hz 1280 x 1024 85 Hz 1366 x 768 60 Hz 1400 x 1050 60 Hz 1440 x 900 60 Hz 1600 x 900 60 Hz 1680 x 1...

Page 40: ...ion Host Remote Session Environment Ensure the following three policies are set as follows 1 Optimize visual experience when using RemoteFX For this policy set both the Screen Capture Rate and Screen...

Page 41: ...devices device statistics etc These audit requests and responses are unicast UDP to specific IP addresses responses are sent back to the Boxilla s IP address on port 39150 On power up a Transmitter se...

Page 42: ...ween units 6 TX_CHECK_FAIL Target device is not a transmitter Is transmitter IP address correct 7 VER_CHECK_FAIL Can t read device Version Is transmitter connected and powered on 8 LED_FLASH_FAIL Star...

Page 43: ...version and compatibility information 22 CLASS_CHECK_FAIL Can t upgrade Transmitter with Receiver file or visa versa Please check release notes for correct version and compatibility information 23 PAC...

Page 44: ...ipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly appro...

Page 45: ...tes que impidan el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros apar...

Page 46: ...nitive consequential or cost of cover damages resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document...

Page 47: ...___ __ ________________________________________________________________________________________________ __ _____________________________________________________________________________________________...

Page 48: ...NEED HELP LEAVE THE TECH TO US LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 COPYRIGHT 2018 BLACK BOX CORPORATION ALL RIGHTS RESERVED EMERALD_USER_4K_REV1 0 PDF...

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