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APPENDIX D: TROUBLESHOOTING
This page covers some basic notes & troubleshooting when using the Emerald.
Operating Modes: Connecting to an Emerald transmitter from an RDP client that is from a laptop / computer is not possible; you
must use an Emerald receiver for this. An Emerald receiver can connect to an Emerald transmitter and RDP server.
TABLE D-1. OPERATING MODES CONFIGURATIONS
USER SIDE
COMPUTER SIDE
OPERATION
Laptop/Computer w/RDP Client
Emerald Transmitter
This is not supported and will not work
Emerald Receiver
Emerald Transmitter
Fully supported
Emerald Receiver
RDP Server on VM or OS
Fully supported
Sluggish Mouse: When using the Emerald, you may find that the mouse is not being very responsive, or has a noticeable delay. This
can typically occur if the video card is using Dithering technology. You can contact Black Box to get a small utility to disable video
card dithering on AMD graphics cards.
Error Codes: The following error codes expanded.
1 GENERAL_ERROR Connection protocol failure. Are units at the correct and compatible software version?
2 INIT_FAIL Can’t start protocol. Is the receiver at the correct software version?
3 GET_SOCKET Protocol Start Failure Are units at the correct and compatible software version?
4 CREATE_SESSION_FAIL Can’t create session. Is transmitter connected and powered on?
5 CONNECT_FAIL Can’t create session. “Is transmitter connected and powered on? Is port 22 open between units.”
6 TX_CHECK_FAIL Target device is not a transmitter. Is transmitter IP address correct?
7 VER_CHECK_FAIL Can’t read device Version. Is transmitter connected and powered on?
8 LED_FLASH_FAIL Start LED Flash command failed on remote device Is transmitter connected and powered on?
9 FILE_SEND_FAIL Can’t send upgrade file to transmitter. Is transmitter connected and powered on?
10 PERMISSION_CHANGE_FAIL Update to change settings on Transmitter Is transmitter connected and powered on?
11 EXTRACT_UPGRADE_FAIL Failed to extract upgrade file. Is upgrade file correct or damaged?
12 RUN_UPGRADE_FAIL Upgrade failed Is upgrade file correct or damaged?
13 REBOOT_FAIL Failed to reboot remote device unit. Is remote device connected and powered on?
14 FILE_SEARCH_FAIL Upgrade file format failed Is upgrade file correct or damaged?
15 LISTEN_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter
connected and powered on?”
16 SOCKET_OPTION_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
17 SOCKET_BIND_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
18 RECVFROM_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
19 GET_INFO_FAIL Failed to retrieve Info tab from remote device “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
20 COMPATIBILITY_FAIL Upgrade file is incompatible with version on unit Please check release notes for correct version and
compatibility information.
