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24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

USER MANUAL

EMERALD SE

KVM OVER IP

TECHNOLOGY

EMD2000SE-T, EMD2000SE-R, EMD2002SE-T, EMD2002SE-R

EMERALD

Summary of Contents for EMD2000SE-R

Page 1: ...24 7 TECHNICAL SUPPORT AT 1 877 877 2269 OR VISIT BLACKBOX COM USER MANUAL EMERALD SE KVM OVER IP TECHNOLOGY EMD2000SE T EMD2000SE R EMD2002SE T EMD2002SE R EMERALD EMERALD...

Page 2: ...2 Video Audio and USB Switching 12 3 CONFIGURATION 13 3 1 Configuration of Receiver 13 3 2 Configuration of Transmitter 13 3 3 Configuration of Boxilla 14 4 MODES OF OPERATION 15 4 1 Auto Login 15 4...

Page 3: ...lities 26 8 5 Connections Screen 26 8 5 1 Creating a New Connection 27 8 5 2 Connection Favorites 28 8 5 3 Connecting 29 8 5 4 Edit Connection 29 8 5 5 Remove Connection 29 8 6 Control Tab 30 8 6 1 Pr...

Page 4: ...LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 TABLE OF CONTENTS APPENDIX D TROUBLESHOOTING 51 APPENDIX E REGULATORY INFORMATION 53 E 1 FCC Statement 53 E 2 NOM Statement 54 APPENDIX F DISCLAIMER TRADEMAR...

Page 5: ...ta XP Windows 7 Windows 8 Windows 10 Server 2003 Server 2008 Server 2012 LInux Solaris Mac OS Connectors EMD2000SE T 1 DVI input 1 USB Type B female 1 RJ 45 network 1 RJ 45 serial 2 3 5 mm audio 1 2 5...

Page 6: ...nnector 2 5 mm barrel Input Connector IEC 320 C8 Power Supply Cord Length 6 ft 1 8 m Environmental Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 4 to 140 F 20 to 60 C Operating Humid...

Page 7: ...Devices or Connections BXAMGR 100 200 Users Devices or Connections BXAMGR 200 300 Users Devices or Connections BXAMGR 300 Unlimited Users Devices or Connections BXAMGR ULT Available upgrade licenses f...

Page 8: ...te PC workstations or Virtual Desktop via the Emerald SE system NOTE Some USB 2 0 devices have been found to be incompatible Please report these devices to Black Box NOTE References to the Emerald SE...

Page 9: ...uickly deployed No new drivers or software need to be installed on target PCs or Virtual Desktops The system uses standard networking protocols and cabling Users and connections are defined using an i...

Page 10: ...s or speakers 2 2 3 SUPPORT FOR KEYBOARDS MICE AND USB DEVICES USB keyboards and mice are fully supported by the Emerald SE system Composite mouse and keyboard devices are supported along with other t...

Page 11: ...networks of many systems 2 3 1 VIDEO AUDIO AND USB EXTENSION Many applications require Video Audio or USB extension or all three together such as PC back racking board room fit out remote monitoring a...

Page 12: ...f Video Audio or USB extension or all three together Connections can be made to a target using Emerald SE s intuitive On Screen Display OSD In Figure 7 2 a larger scale system is shown This is referre...

Page 13: ...rt Emerald SE is compatible with the following operating systems Microsoft Windows Desktop Operating Systems e g Windows 7 Windows 8 Windows 10 and Microsoft Server Operating Systems e g 2003 Server 2...

Page 14: ...in the domain of the Boxilla i e discovered and added to manager called the managed domain This distribution ensures that there is no single point of failure in the Emerald system each Receiver has a...

Page 15: ...n Mode when a user makes a connection to a target workstation virtual desktop this connection is only accessible by this user All other users will receive a busy message if they attempt to connect to...

Page 16: ...not included ordered separately 5 3 EMERALD SE TRANSMITTER KIT EMD2000SE T K OR EMD2002SE T K CHECKLIST Before installing your Emerald SE Transmitter refer to the list below to ensure that you have al...

Page 17: ...appropriately labeled ports on the Emerald SE Receiver On the dual head model video output 1 is closest to the USB ports on the receiver 2 Connect the UTP cable to the RJ 45 port on the back of the Re...

Page 18: ...TION 2 3 4 1 FIGURE 5 1 FRONT VIEW OF EMERALD SE RECEIVER SINGLE HEAD EMD2000SE R 5 6 7 8 9 10 11 FIGURE 5 2 REAR VIEW OF EMERALD SE RECEIVER SINGLE HEAD EMD2000SE R 2 3 4 1 FIGURE 5 3 FRONT VIEW OF E...

Page 19: ...o USB devices 3 1 3 5 mm connector Connects to microphone 4 1 3 5 mm connector Connects to speakers 5 1 2 5 mm barrel connector for power Links to 5 VDC external in line power supply 7 1 Link Activity...

Page 20: ...E Transmitter to the appropriately labeled port on the workstation s using the DVI cable s 4 Connect one end of the UTP cable to the Emerald SE Transmitter s RJ 45 connector and turn on the workstatio...

Page 21: ...The unit automatically powers on it must be turned off at the power source 2 1 2 5 mm barrel connector for power Links to 5 VDC external in line power supply 3 1 USB Type B connector Links to USB inp...

Page 22: ...he following instructions will enable you to install your Emerald SE Receiver and Emerald SE Transmitter in a networked configuration In this installation multiple Emerald SE Transmitters and Emerald...

Page 23: ...nsmitter The definition of the operation of these LEDs is shown in Table 7 1 TABLE 7 1 RJ 45 CONNECTOR LEDS ON THE REAR PANEL OF THE EMERALD SE RECEIVER MANAGER AND TRANSMITTER LED STATUS DESCRIPTION...

Page 24: ...al desktops and change his her local password 3 Standard User users of this class can only select from a list of pre defined connections to access and view system information They cannot change any co...

Page 25: ...SETTING SYSTEMS KEYBOARD TYPE Help This button opens a pop up window with help on that screen 8 3 DEFAULT USERNAME AND PASSWORD The Emerald SE Receiver ships with a default username of admin with a bl...

Page 26: ...ctions that a user can make are listed in the connection window The user logged on is shown in the top right corner of the OSD NOTE Default_TX is 192 168 1 22 Default_TX_192 168 1 22 FIGURE 8 4 CONNEC...

Page 27: ...local DNS server Note Using Host Name will increase the switching time by the time needed to resolve the Host Name to an IP address Port defines the port to be used for the RDP connection for connect...

Page 28: ...connection Enable Audio when set this enables audio to be supplied to the remote audio connectors Enable NLA when set this enables Network Level Authentication requiring that the user be authenticated...

Page 29: ...le the connection will be made If another user is already connected to the target defined in the connection the user will receive a pop up window indicating the target device is already allocated 8 5...

Page 30: ...7 TECHNICAL SUPPORT 1 877 877 2269 CHAPTER 8 OSD FUNCTIONS 8 6 CONTROL TAB The Control Tab on the OSD enables an administrator to change the configuration of the Emerald SE system The Control Tab is s...

Page 31: ...actory defaults and to save restore unit configuration to a USB drive 4 Password change the administrator or user password 5 Transmitter allows changing of Transmitter parameters 8 6 1 PREFERENCES Res...

Page 32: ...y is Print Screen PrntScrn The alternatives are shown in the table Click the Apply button to confirm a hot key change TABLE 8 1 HOTKEY SEQUENCES SEQUENCE ACTION Print Screen Default press Prnt Scrn ke...

Page 33: ...o the OSD without any keyboard or mouse activity Once the user reaches the inactivity timer he she will be logged out of the OSD The timer value can be set to a number from 2 to 60 minutes 2 Connectio...

Page 34: ...ings for the Emerald SE Receiver or Manager The default network setting for the Receiver is a static IP address of 192 168 1 21 It has a Network Mask of 255 255 255 0 and a Gateway 192 168 1 1 If DHCP...

Page 35: ...on to an external USB drive and perform a system diagnostic FIGURE 8 14 SYSTEM SCREEN System Upgrade The Emerald SE Receiver can be upgraded from a USB Flash drive Simply take the firmware clu file an...

Page 36: ...evice The device sends this pool name information to the Connection Broker which then allocates a Virtual Machine to the User provided a VM is available On the Receiver when the user attempts to login...

Page 37: ...CONNECTION BROKER SETTINGS FOR WEB ACCESS SERVER 2 Enter the local Connection Broker IP address 3 Enter in the local domain name Alternatively the user credentials can be validated by using the local...

Page 38: ...nection and some device information from the exporting device The following settings are not imported 1 OSD Preferred Resolution 2 Static IP address In this case if the importing device is set to stat...

Page 39: ...there is no active IP address defined the TX Setting window has all the buttons grayed out except for the Apply and Discover buttons The IP address for the transmitter can be entered into the field at...

Page 40: ...les will have the extension clu The selected file is checked to be a valid Transmitter upgrade file before starting the upgrade The OSD provides a series of screens to walk the user through the proces...

Page 41: ...ces visual quality with frame loss in periods of congestion i e attempts to reduce eliminate frame loss 4 Optimized Bandwidth system tuned to maintain visually lossless compression but increased level...

Page 42: ...igh performance VGA optimized or VGA low bandwidth settings You may change these options to get the best performance out of the transmitter EDID Settings The transmitter can support native EDID option...

Page 43: ...equired in the case when an administrator does not know the IP address of the Transmitter Transmitter Diagnostics The Transmitter provides diagnostics information for Black Box to debug customer encou...

Page 44: ...32 users defined unless in a manager domain with an upgrade license installed With the upgrade license installed unlimited users can be defined To manage users an administrator selects the Users tab t...

Page 45: ...user selecting a set of connections click on the connection in the Available Connection window and then click the Add button This causes the selected connections to be added to a user s selected conne...

Page 46: ...DIT USER WINDOW This window allows the user privilege type the permitted connections available the password and the auto connect option to be changed The default admin account gets access to all conne...

Page 47: ...n is clicked a pop up window is displayed to prompt confirmation that this user is to be deleted Click the Yes button to remove the user Clicking the No button causes this action to be aborted and the...

Page 48: ...8 60 Hz 1024 x 768 75 Hz 1024 x 768 85 Hz 1280 x 800 60 Hz 1280 x 960 60 Hz 1280 x 960 85 Hz 1280 x 1024 60 Hz 1280 x 1024 75 Hz 1280 x 1024 85 Hz 1366 x 768 60 Hz 1400 x 1050 60 Hz 1440 x 900 60 Hz 1...

Page 49: ...n Host Remote Session Environment Ensure the following three policies are set as follows 1 Optimize visual experience when using RemoteFX For this policy set both the Screen Capture Rate and Screen Im...

Page 50: ...s device statistics etc These audit requests and responses are unicast UDP to specific IP addresses responses are sent back to Manager s IP address on port 39150 On power up a Transmitter sends out a...

Page 51: ...ort 22 open between units 6 TX_CHECK_FAIL Target device is not a transmitter Is transmitter IP address correct 7 VER_CHECK_FAIL Can t read device Version Is transmitter connected and powered on 8 LED_...

Page 52: ...version and compatibility information 22 CLASS_CHECK_FAIL Can t upgrade Transmitter with Receiver file or visa versa Please check release notes for correct version and compatibility information 23 PA...

Page 53: ...d and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in...

Page 54: ...tes que impidan el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros apar...

Page 55: ...nitive consequential or cost of cover damages resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document...

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