CHAPTER 9 SERVICE
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9. Service
9.1 Calling Black Box
If you determine that your ServSwitch Brand Mini KVM Extender is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Call Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able
to provide more efficient and accurate assistance if you have a complete
description, including:
•
the nature and duration of the problem;
•
when the problem occurs;
•
the components involved in the problem;
•
any particular application that, when used, appears to create the problem
or make it worse; and the results of any testing you’ve already done.
9.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Brand Mini KVM Extender.:
•
Package it carefully. We recommend that you use the original container.
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