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CHAPTER 6: Troubleshooting
6.2 Resetting the Extender (Hardware Reset)
The ServSwitch Wizard Multimedia KVM Extender has a hardware-reset function
that does not require you to remove power to the Extender. To trigger a hardware
reset, set position 1 of the DIP switch on the Extender’s Unit A (see
Section 4.2.1
)
to ON. This DIP-switch position is directly connected to the Extender’s
microprocessor; when you set it ON, the microprocessor essentially shuts down. To
finish resetting the Extender, move position 1 back to OFF; power is restored to
the microprocessor, which then performs a complete hardware reset.
6.3 Displaying the Extender’s Firmware Revision
For technical-support purposes, it might be necessary to find out the firmware-
release version of your ServSwitch Wizard Multimedia KVM Extender. To do this,
select a CPU that is showing a DOS prompt or is running a text editor, word
processor, etc.—it doesn’t matter what software is running, as long as it displays
characters typed in at the keyboard on the screen. Then refer to
Section 4.2.2
as
you take these steps:
1. Go into configuration mode by pressing the hotkeys followed by [Enter] at
the primary control station’s keyboard.
2. Get the Extender to report its firmware revision by issuing the [F] [1] [Enter]
command. (“[F] [1]” is the letter “F” followed by the number “1”, not the
[F1] function key.)
3. Press [Enter] again to exit configuration mode.
The version number will be reported on the CPU screen as the letter “V” followed
by three numbers, the first of which is the major revision level and the other two of
which are the minor revision level. For example, if the Extender reports “V118”,
the firmware version is 1.18.
