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Appendix A: Troubleshooting
The following table describes problem conditions you may encounter with the GigaView camera and
suggested actions to resolve these problems.
Problem
Action
AC1141 indicates no power
Confirm power connection to unit.
AC1141 indicates no DVI connection
Check DVI cable to monitor and monitor power
cord. If monitor is connected and functioning
properly, cycle power on unit.
AC1141 indicates no LAN connection
Indicates that AC1141 is not receiving a valid
video stream – although LAN data may be
received. Confirm that video is not being
disabled through Conductor software and that
all LAN cables are connected properly.
AC1140 or AC1141 indicates no gigabit
Ethernet connection
An intermediate switch or network appliance
has been installed that does not support gigabit
Ethernet (1000-baseT). Remove device or
replace with gigabit Ethernet version.
Installed transmitter or receiver does not show
up in Conductor software but LEDs indicate
connection.
Check all network cabling and components to
verify connection. Click on “Refresh Network”
to detect any recently installed components. If
still no connection, reset unit by pushing pink
Reset button and waiting several seconds for
unit to boot.
For technical support, contact Black Box technical support at 724-746-5500.
