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Troubleshooting Guide
Problem
Reason
Possible Solution
I see the "Red"
You may have interrupted
• Please wait approx.
STOP button is ON
the brew/cleaning process.
30seconds until "Red" light
OR
turns off.
You may have opened the lid
• When unit beeps, you can
after the brew cycle but before
restart your brewing/
or in the middle of the 3 beeps.
cleaning cycle.
• Open lid and close it
again.
• Press any of the brew size
buttons.
Note:
Always start a new
brew cycle with an empty
cup to avoid overflow.
I see both the
You may have run out of water
• Add sufficient water to the
"7" & "9" oz blue
in the reservoir or forgot to
reservoir.
buttons Flash.
add water.
• Wait approx. 30 seconds
until lights turn off.
• When unit beeps, you can
restart your brewing/
cleaning cycle.
• Open lid and close it
again.
• Press any of the brew size
buttons.
Unit may need resetting
• Perform the above
or servicing.
procedure.
• If doing this does not solve
the problem, first try
resetting the unit by
unplugging it, wait
5 seconds, plug in
and retry.
• If this does not solve the
problem after about
3 resets, unit needs to be
serviced by the
manufacturer. Please call
1-800-231-9786.
I see both the "Stop"
Unit may need resetting or
• Same as above.
& "Clean" buttons
servicing. There may also be
• In case of an overheating
Flash, OR both the
an overheating event
event, please unplug unit,
"14" & "Creamy"
let it cool for 30 min. and
buttons Flash.
retry with a fresh pod and
empty cup.
Problem
Reason
Possible Solution
The unit's lid is
You may have experienced
• When power resumes,
locked and I
a power interruption or
wait until the flashing
cannot unlock it.
glitch during brew. When
light(s) go(es) out and you
this happens, the lid
hear the unit beep.
automatically stays locked
• Open lid and close it
during power interruption.
again.
• Press any of the brew size
buttons.
Note:
Always start a new
brew cycle with an empty
cup to avoid overflow.
I press a brew button, Unit may be unplugged,
• Plug unit, add water
but nothing happens.
without water, or the lid
or lock lid and try again.
may be unlocked.
• If there is still no power
to the unit please call
1-800-231-9786.
I observe an unusual
The pod holder or splashguard
• Press the STOP button,
level of pressure, steam may be clogged.
wait until you hear
or noise.
Unit may or may not overflow.
3 beeps and unit turns.
• Open the lid.
• Remove and wash the pod
holder and splashguard.
• Throw away the coffee
pod.
• Open the lid and wipe off
the water holes on the
underside of the lid.
• Reinsert splashguard.
• Perform a "Cleaning" cycle
as instructed in this
manual.
• Reinsert pod holder and
a fresh coffee pod.
Note:
Make sure there is
water in the reservoir and
resume brewing.
The pod holder is
Same as above.
Same as above.
clogged and the unit
overflows.
GT300Pub1000001930R3 8/23/06 2:56 PM Page 12
