Bissell Steam Mop BS-1867F Troubleshooting Manual Download Page 8

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Prepared by Monique Lania

Call Servicing Guide Steam Mop 1867F

Consumer states

unit leaks between the filter and the unit

Solution1:

Yes, refer customer to an
Authorized Service Centre

Remove water tank by lifting straight up and away from unit. Is filter cracked or
damaged? **NOTE: If the filter is blue in color it needs to be replaced.

Yes, ask consumer to call Bissell Free Call 1800
Number again and press

Option 3

for Spare

Parts and order replacement filter

Replace filter into unit, ensuring it is
fitted securely in place. Turn unit on.
Does it still leak now?

No, problem solved

Summary of Contents for Steam Mop BS-1867F

Page 1: ...e touch Page 6 Consumer states unit leaks between the tank and filter Page 7 Consumer states unit leaks between the filter and the unit Page 8 Consumer states new mop pad has developed holes in it after little use Page 9 Consumer states unit left a yellow ring on their linoleum Page 10 Consumer states steam emitted from the hole on side of unit Page 11 How much steam do I need to dispense Consumer...

Page 2: ...ved Unscrew cap at bottom of water tank remove the insert assembly Place water tank back onto unit with cap at the bottom lining it up vertically with the unit and sliding it down into place Turn unit on and wait for red ready light to come on Press steam dispensing trigger located on handle Is there steam now Yes remove tank by lifting straight up and away from unit Ensure the black cap insert lo...

Page 3: ...olved Yes Press trigger holding it in for 2min as the unit can take up to 2min to start steaming Is there steam now Yes problem solved No remove tank and filter from unit With unit still switched on pour a small amount of cold water into the hole where the filter connects to the unit and press the spray trigger in holding it in for 2 mins Is there steam now Yes when the filter is new it may take a...

Page 4: ...now Yes problem solved Using Phillips head screw driver remove upper handle No Ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and order replacement handle Slide handle assembly down into lower body of unit until it will go no further Screw large Phillips head screw into the screw opening in the lower body and into the rear of the handle assembly tighten...

Page 5: ...issell Free Call 1800 Number again and press Option 3 for Spare Parts and order a replacement filter The calcium filter will change from green to blue which will usually occur over a period of 6 to 9 month time span depending on use When the filter is completely blue it is time to replace it Using distilled water may extend the life of the filter ...

Page 6: ...sumer states mop head unit below the filter is quite warm to the touch Solution 1 The lower surfaces of the unit will become warm to the touch after it has been used for a few minutes There is a warning panel on the back of the unit to remind the consumer to avoid contact ...

Page 7: ...t up and away from unit Is tank filter or cap insert damaged NOTE If the filter is blue in color it needs to be replaced Yes ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and order replacement tank filter or cap insert Replace tank in unit ensuring it is securely pushed onto unit Refer customer to an Authorized Service Centre ...

Page 8: ...Remove water tank by lifting straight up and away from unit Is filter cracked or damaged NOTE If the filter is blue in color it needs to be replaced Yes ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and order replacement filter Replace filter into unit ensuring it is fitted securely in place Turn unit on Does it still leak now No problem solved ...

Page 9: ...before J03037 the mop pad has been redesigned and now has a reinforced insert in the pad Advise customer to call Bissell Free call 1800 number again and press option 3 for spare parts They can then ask for the spare parts office to send a replacement mop pad to them at no charge If it is after J03037 ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and or...

Page 10: ...ll Servicing Guide Steam Mop 1867F 10 Consumer states unit left a yellow ring on their linoleum Solution 1 Put some undiluted white vinegar on a dry white cloth and wipe on yellow area This should remove the yellow from the linoleum ...

Page 11: ...e steam path inside the unit Remedy Replace mop head back onto unit and tighten screw Turn unit on Is steam emitting from the hole on the side of the unit now Yes proceed to solution 2 No problem solved Using a Phillips head screw driver remove the single screw at the base if the unit and remove mop head CAUTION The spray tip may be hot Clear any clogs from the spray tip Replace filter into unit e...

Page 12: ...867F 12 How much steam do I need to dispense Consumer States floor is left very wet Press the trigger to dispense steam every 1 square metre or so like an iron if you dispense too much steam you end up with a lot of water which defeats the purpose of using steam ...

Page 13: ... steam mop on my floorboards Bissell recommends you use the steam mop on sealed surfaces only It is recommended to check with the manufacturer of your hard floors NOTE As a general rule if you use a mop and bucket on your floorboards then you can use the Steam Mop on your floorboards ...

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