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14
Problem
Possible causes
Remedies
Heater
indicator
light does not
illuminate
The power is not turned ON
The power must be ON to activate
the heater indicator light
The portable spot cleaner is not
attached completely
Make sure the portable spot cleaner is attached.
Push down firmly to check (see page 7. The
heated cleaning light will illuminate when the
machine is on and the pod is seated correctly.)
Reduced
spray OR
no spray
Formula & water tank may be empty Refill tank with water and formula if empty.
Formula & water tank may not be
seated completely
Turn power OFF. Remove and
reseat tank
Pump may have lost prime in
portable spot cleaning mode
Hold end of hose below water level
in tank to prime
The portable spot cleaner is not
attached completely
Push down firmly to check connection
(see page 7 for more details)
DirtLifter®
PowerBrush
does not turn
The portable spot cleaner is not
attached completely
Make sure the portable spot cleaner is attached.
Push down firmly to check (see page 7. The
heated cleaning light will illuminate when the
machine is on and the pod is seated correctly.)
The unit is in the upright position
Brushes only rotate when unit is
reclined using the recline pedal
Circuit breaker on machine
(if equipped) may have tripped
Turn the machine OFF and unplug from
outlet. Check to see if foreign object
is caught in brush roll. Remove object.
Plug machine in to reset circuit breaker
The belt is off or broken
Turn power OFF and unplug unit from
outlet. Follow instructions on pages
12 and 13
Loss of
suction
power
Tanks may not be seated properly
Pick up both tanks and reseat them
so they fit properly on the unit.
Nozzles may not be assembled
properly
Unplug the unit. Check to make sure
the "lip" of the nozzle cover is
securely hooked into the groove on
the top of nozzle (see page 11, step 3).
The portable spot cleaner is not
attached completely
Push down firmly to check connection
(see page 7 for more details)
Dirty tank has picked up
maximum amount of dirty water
and has reached full line
Empty dirty tank
Formula & water tank is empty
Check fluid levels in formula & water tank
Suction Gate is open
Check to make sure the suction gate
is closed. Follow “Cleaning Suction
Gate” instructions on page 10, step 3.
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
