8
BISSELL.com
Problem
Possible Cause
Remedies
Machine is
not powering
ON
Machine is not charged or needs
to “wake up” before first use.
Charge machine before use.
Machine is
leaking
Formula Tank and Formula Tank
Cap are not properly seated.
Remove and replace Formula Tank and Formula
Tank Cap until “clicked” into place, see page 7.
Dirty Water Tank and plug are
not sealed properly.
Remove and replace Dirty Water Tank and plug
until secured into place, see page 6.
Dirty Water Tank is full.
Empty tank. Machine should not be left on its
side with water in the tank.
Machine is tilted on its side,
back or pointed directly
downward.
Ensure machine is in horizontal or upright
position.
Machine is
not charging
Charger plug/cord not properly
connected.
Make sure charger cord is secured into back of
machine and charger plug is inserted fully into a
working wall outlet.
Reduced
or no spray
Pump not primed.
While the machine is turned ON, press and hold
Spray Trigger for a few seconds.
Spray Tip clogged.
Rinse Spray Tip with clean water.
Formula Tank not fully inserted
or is empty.
Ensure tank is full and securely seated by
removing and then replacing, see page 7.
Machine is in vertical
orientation.
Use machine in horizontal orientation.
Reduced
or no suction
Dirty Water Tank not properly
installed.
Reinstall Dirty Water Tank and confirm plug is
secure, see page 6.
Removable Suction Lens not
properly installed or is clogged.
Remove, clean, and reinstall Removable Suction
Lens, see page 7.
Removable Suction Lens not
engaged with the carpet.
Tilt machine forward and press down firmly on
the carpet.
Brushes not
rotating
Removable brush improperly
installed.
Remove and reinstall the brush, see page 7.
Brush power off.
Press the brush button and ensure the brush
LED is illuminated.
Brush chamber full of debris.
Clear brush chamber of debris, see page 7.
Other maintenance or service not included in the manual should be performed by an authorized
service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit
support.BISSELL.com
.
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect from charger
before performing maintenance or troubleshooting.
Before storing your machine, ensure the Dirty Water Tank is empty. Machine should not be left on its
side with water in the Dirty Water Tank. Store your machine in a protected, dry area.
Storing Your Machine
For more helpful maintenance tips, check out
support.BISSELL.com
.
