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14
Problem
Possible causes
Remedies
Reduced
or no suction
Hair build-up on suction nozzle
Clean as needed while washing dog
Tool is not firmly placed against dog's
body
Firmly press tool against dog’s body, and periodically let go of
spray trigger to allow for drying strokes
Area under dirty water tank has sand,
hair, or debris
Remove dirty water tank and clean any sand or debris off inlet on
the base of the machine and the gasket on the bottom of dirty
water tank
Dirty tank full or not seated properly
Empty tank and replace, snapping top lid into place
Clog or build-up in hose
Suction hot water up to clear hose
Loose hose connection
Ensure machine hose is locked in place into the bathing tool
Reduced
spray or
not spraying
Solution or water tank is empty
Check and refill both water and bathing tool solution tanks
Spray tip clogged
Rinse tool with warm water and use soft bristle brush on spray tips
Loose hose connection
Ensure machine hose is locked in place into the bathing tool. Hold
trigger until water comes out
Lost prime
Turn unit off; Refill the water tank (and shampoo tank if needed),
turn unit on and hold the trigger until spray resumes
Water has not reached the recovery
tank
Suction water up until it appears in the recovery tank
Leaking
Dirty water tank gasket not in place or
damaged
Place gasket in correctly (notched); If damaged, replace gasket
Loose hose connection
Ensure machine hose is locked in place into the bathing tool; Hold
trigger until water comes out
Damage or torn hose
Have an authorized technician repair unit
Bathing tool solution cap not in place
Make sure the solution cap on the bathing tool is in place with a
gasket in the cap
Clean water tank cap is not securely
tightened
Remove clean water tank, unscrew cap, then place cap back on
tank and tighten securely
Water still remains bathing tool/hose
Similar to a garden hose, water may remain in the hose after unit
is off
No power to
unit
Outlet not working
Test outlet with a small appliance like a cell phone charger, and
use another outlet if needed
Fuse/breaker to outlet tripped
Reset the breaker
Dog still dirty
or smells
Difficult Odor (ie. skunk)
Rewash with BISSELL® Odor & Skunk no-rinse shampoo or consult
a professional for very difficult odors
Shampoo not
foaming
Shampoo is designed to not be foamy
Continue using appropriate no rinse shampoo that is not foamy
Shampoo is
not flowing
Not using a BISSELL® No-Rinse Dog
Shampoo
Always use a BISSELL® No-Rinse Dog Shampoo
Rinse/Shampoo switch not fully
engaged
Make sure switch is securely selected to the desired function
Lost prime
Turn unit off; Refill the water tank (and shampoo tank if needed),
turn unit on and hold the trigger until spray resumes
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
