global.BISSELL.com
7
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit
support.BISSELL.com
.
Problem
Possible Cause
Remedies
Reduced
or
no spray
Clean water tank is empty.
Refill tank.
Clean water tank is not seated completely.
Turn power OFF. Remove and reseat tank.
System isn’t completely primed.
Hold trigger for 10 to 15 seconds to make sure the solution has flowed to the spray tips.
Brush window is not latched in place.
Turn power OFF. Unplug machine and reinstall brush window.
Not holding trigger to spray solution.
Hold trigger continuously while using the machine.
Spray tips on foot clogged.
Use a pin to clean the spray tips located underneath the brush window.
Loss of
suction
power
Tanks may not be seated properly.
Turn power OFF. Reinstall tanks so they fit properly.
Dirty water tank is full.
Empty dirty water tank.
Brush window is not latched in place.
Turn power OFF. Unplug machine and reinstall window.
Debris channel in foot is clogged by debris.
Clean the channel with a paper towel.
Filter clogged by debris.
Clear debris clogging the filter screen. Clean the filter.
Brush
roll isn’t
turning
Brush roll is not installed properly.
Turn power OFF. Unplug machine. Follow instructions on page 6 to reinstall brush roll.
Machine is standing upright.
Recline machine to turn brush roll on.
Brush roll is obstructed.
Turn power OFF. Unplug machine and remove brush window and brush roll to remove
obstruction.
Machine
won’t
turn ON
Brush roll is obstructed.
Unplug machine to reset the system. Remove the brush window and brush roll to clear
the obstruction.
Handle installed incorrectedly.
Remove the handle and reinstall following instructions on page 3.
Leaking
Clean water tank cap is not closed properly. Remove the clean water tank and reapply the cap.
Streaking
Too much water applied.
Go over area without spraying water.
Previous floorcare products used.
Contact product manufacturer regarding how to remove.
Note:
Any other servicing should be performed by an authorized service representative.
Dirty Water Tank Indicator
Blinks, turns solid amber, machine
turns off:
Dirty water tank is full.
Blinks, turns solid amber, machine
will not turn on:
Filter is not installed
properly. Reinstall filter.
Nozzle and Handle Lights
Solid red light on handle, flashing
then solid white light on nozzle:
Brush roll is missing, incorrectly
aligned or not a genuine BISSELL®
Commercial replacement. Machine
will not turn on.
Clean Water Tank Indicator
Blinks, turns solid amber:
Clean water tank is empty. Refill tank.
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
