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10
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Vacuum won’t
turn on
Power cord not plugged in
Check electrical plug
Blown fuse/tripped breaker
Check/replace fuse or reset breaker
Vacuum won’t
pick up dirt
Incorrect height adjustment
Adjust Powerfoot to correct height setting
Hose not attached to suction
opening
Grasp the Hose Wand and firmly push
into the Hose Wand Base
Crack or hole in Stretch Hose
Check hose and replace if needed
Broken or worn drive belt
Replace Drive Belt, see page 9
Rotating floor brush jammed
Remove brush and clean debris from
brush ends, see page 9
Clog in vacuum
Check for debris build-up or clogs in the
Inner Tank, Hose and Foot/Lower Hose;
See online video for more help
Dirt Tank is full
Empty Dirt Tank
Dirt Tank is not installed
properly
Position correctly and lock in place, see
page 7
Filters are dirty
Check and clean or replace pre-motor and
post-motor filters, see page 8
Tool won’t
pick up
Crack or hole in Stretch Hose
Check Hose and replace if needed
Clog in vacuum
Check for debris build-up or clogs in the
Inner Tank, Hose and Foot/Lower Hose;
See online video for more help
Dirt Tank is full
Empty Dirt Tank
Dirt Tank not installed properly Position correctly and lock in place, see
page 7
Filters are dirty
Check and clean or replace pre-motor and
post-motor filters, see page 8
Vacuum
difficult to push
Incorrect height adjustment
Adjust Powerfoot to correct
height setting, see page 6
Visible dirt
escaping from
vacuum
Dirt Tank is full
Empty Dirt Tank
Filters missing or installed
incorrectly
Check pre-motor and post-motor
filters for correct installation, see page 8
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11
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
This warranty gives you specific legal rights,
and you may also have other rights which
may vary from state to state. If you need
additional instruction regarding this warranty
or have questions regarding what it may
cover, please contact BISSELL Consumer
Care by E-mail, telephone, or regular mail
as described below.
Limited Four-Year Warranty
Subject to the *EXCEPTIONS AND
EXCLUSIONS identified below, upon receipt
of the product BISSELL will repair or replace
(with new, refurbished, lightly used, or
remanufactured components or products),
at BISSELL’s option, free of charge from
the date of purchase by the original
purchaser, for four years, any defective or
malfunctioning part.
See information below on "If your BISSELL
product should require service".
This warranty applies to product used for
personal, and not commercial or rental
service. This warranty does not apply to
fans or routine maintenance components
such as filters, belts, or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other
use not in accordance with the User's Guide
is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF
THIS PRODUCT. BISSELL’S LIABILITY WILL
NOT EXCEED THE PURCHASE PRICE OF
THE PRODUCT.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTIES,
EITHER ORAL OR WRITTEN. ANY IMPLIED
WARRANTIES WHICH MAY ARISE
BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED
TO THE FOUR-YEAR DURATION FROM
THE DATE OF PURCHASE AS DESCRIBED
ABOVE.
Some states do not allow limitations on
how long an implied warranty lasts so the
above limitation may not apply to you.
Website:
www.BISSELL.com
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
Warranty
Service
Please do not return this product to the store.
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
NOTE:
Please keep your original sales receipt. It provides proof of date of
purchase in the event of a warranty claim.
Parts & Supplies
For Parts and Supplies, go to www.BISSELL.com
and enter
your model number in the search field.
