www.BISSELL.com
14
www.BISSELL.com
15
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch OFF and disconnect from charger
before performing maintenance or troubleshooting checks.
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
This warranty gives you specific legal rights,
and you may also have other rights which
may vary from state to state. If you need
additional instruction regarding this warranty
or have questions regarding what it may
cover, please contact BISSELL Consumer
Care by e-mail or telephone as described
below.
Limited Two-Year Warranty
Subject to the *EXCEPTIONS AND
EXCLUSIONS identified below, upon receipt
of the product BISSELL will repair or replace
(with new, refurbished, lightly used, or
remanufactured components or products),
at BISSELL’s option, free of charge from
the date of purchase by the original
purchaser, for two years, any defective or
malfunctioning part.
See information below on "If your BISSELL
product should require service."
This warranty applies to product used for
personal, and not commercial or rental
service. This warranty does not apply to
fans or routine maintenance components
such as filters, belts, or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other
use not in accordance with the User's Guide
is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF
THIS PRODUCT. BISSELL’S LIABILITY WILL
NOT EXCEED THE PURCHASE PRICE OF
THE PRODUCT.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTIES,
EITHER ORAL OR WRITTEN. ANY IMPLIED
WARRANTIES WHICH MAY ARISE
BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED
TO THE TWO-YEAR DURATION FROM
THE DATE OF PURCHASE AS DESCRIBED
ABOVE.
Some states do not allow limitations on
how long an implied warranty lasts so the
above limitation may not apply to you.
Website:
www.BISSELL.com
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
Warranty
Service
Please do not return this product to the store.
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
NOTE:
Please keep your original sales receipt. It provides proof of date of
purchase in the event of a warranty claim.
Problem
Possible causes
Remedies
Reduced
suction or
no suction
Dirty Water Tank is full
Empty Dirty Water Tank
Dirty Water Tank drain plug is
loose
Check plug for snug fit
Batteries weak/undercharged
Recharge according to instructions
Dirty Water Tank not properly
installed
Snap Dirty Water Tank into place
Nozzle improperly installed
Remove and reinstall Nozzle
Reduced or no
suction on the
Window Tool
(select models)
Nozzle improperly installed
Remove and reinstall Nozzle
Squeegee is tilted away from
the window
Ensure the squeegee is against the window for
optimal suction
Improperly attached window
tool
Remove and reinstall Window Tool
Reduced spray
or
no spray
Clean Water Tank is empty
Refill Clean Water Tank
Pump not primed
While the unit is turned ON, press Spray Trigger
and gently rock Pet Stain Eraser back and forth
Batteries weak/undercharged
Recharge according to instructions
Spray tip clogged
Rinse tip with clean water
Clean Water Tank is not fully
inserted
Ensure Clean Water Tank is securely seated by
removing and then replacing
Unit is not
powered or
underpowered
Charger Plug/Cord not
connected
Make sure Charger Plug is completely plugged into
wall outlet and charging cord is completely plugged
into port on back of unit
Not the correct charger
Use only the charger that comes with the machine
Unit is leaking
Clean Water Tank is not prop-
erly seated
Ensure Clean Water Tank is fully seated, see page 6
Dirty Water Tank plug is not
sealed properly
Ensure Dirty Water Tank plug is sealed properly,
see page 10
Dirty Water Tank is full
Empty Dirty Water Tank. Unit should not be left on
its side with water in the tank, see page 10
Unit is not level
Ensure unit is upright, see page 9
Clean Water Tank cap is not
properly threaded on tank
Ensure cap is properly threaded onClean Water
Tank. If still experiencing issues, see page 15 for
Consumer Care contact information.
