Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off
and disconnect polarized plug from electrical outlet before
performing maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Vacuum
cleaner won’t
turn on
Power cord not plugged in
Check electrical plug
Blown fuse/tripped breaker
Check/replace household fuse or
reset breaker
Vacuum
cleaner won’t
pick up dirt
Incorrect height adjustment
Adjust powerfoot to correct height
setting
Hose not attached to suction
opening
Grasp quick reach handle and firmly
push hose wand onto the suction
opening
Crack or hole in hose
Check hose and replace if needed
Broken or worn drive belt
Replace drive belt, see page 12
Floor brush not spinning
Ensure brush is in the ‘on’ position,
see page 6
Rotating floor brush jammed
Remove brush and clean debris from
brush ends
Clog in vacuum hose/foot/body
Follow instructions on page 10 for
clearing clogs
Dirt container full
Empty dirt container
Dirt container or upper tank not
installed properly
Position correctly and lock in place
Filters are dirty
Check and clean pre-motor and
post-motor filters
Tools won’t
pick up dirt
Crack or hole in hose
Check hose and replace if needed
Clog in vacuum
Follow instructions on page 10 for
clearing clogs
Dirt container full
Empty dirt container
Dirt container or upper tank not
installed properly
Position correctly and lock in place
Filters are dirty
Check and clean pre-motor and
post-motor filters
Vacuum cleaner
is difficult to push
Incorrect height adjustment
Adjust powerfoot to correct height
setting
Visible dirt
escaping from
cleaner
Dirt container full
Empty dirt container
Filters missing or installed
incorrectly
Check pre-motor and post-motor
filters for correct installation
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
For any questions or concerns, BISSELL is happy to
be of service. Contact us directly at 1-800-237-7691.
Please do
not return
this product
to the store.
www.BISSELL.com
13
