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In the event of transport damage...
1. Leave the goods and packaging unaltered in any case
and do not use the goods yet.
2. Report the damage in writing to the transport company
as shown below.
3. Then contact our customer service department
(+49 (0)700/6000 7070)
4. To be able to register claims for compensation with
transport insurance firms, representatives of the trans-
port company making the delivery must be informed
about any damage in good time.
Damage or loss visible externally must be certified on the
accompanying documentation by the deliverer before
accepting the shipment.
Hidden damage which only becomes visible when
unpacking must be reported to the transport company
immediately in writing.
Specific timescales must be adhered to:
• Parcel services and post within 24 hours
• Rail within 7 days
• Shippers within 4 days of receipt of the shipment.
