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Biotek Biolux HOS Series, Owner'S Manual, Page: 31 / 33

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Service & Maintenance

Troubleshooting Guide

Please check out the following troubleshooting suggestions before calling for repair. 

Symptom

Possible Cause

Resolution

Display panel does not light up.

Plug the power cord in properly. 

Unplug the unit and contact your 

dealer to arrange service

Turn the water supply valve on. 

Be sure the water supply hose is 

connected properly. 

Be sure the water line is not bent. 

Replace the pre-filter Contact your 

dealer to arrange service.

Connect the hose to the attachment.   

Unplug the unit and contact your 

dealer to arrange service.

Let ozonated water flow through the 

unit for 5 minutes or more. If the water 

does not improve, contact your dealer 

to arrange service.

Unplug the unit and contact your 

dealer to arrange service.

Contact your dealer to arrange 

service.

Correct input water pressure and 

then re-start the unit

Clean or replace as needed and 

then re-start the unit.

Contact your dealer to arrange 

service.

Contact your dealer to arrange 

service. 

Press any key to return to normal stand-

by, but contact your dealer for further 

information and performance check. 

Replace the notified part. Contact 

your dealer to arrange service ASAP

Replace the notified part. Contact 

your dealer to arrange service 

IMMEDIATELY.

Is the power cord plugged in 

correctly to an active outlet?

Electronic failure

Is the source water valve line 

closed?

Is the source water line 

connected?

Is the hose bent?

Is the water pressure too low?

Check to see if the hose is 

disconnected.

Unknown.

Has the unit been unused for a 

long time?

Unknown.

Faulty iEOG module.

iEOG water refilling timeout by 

low water pressure.

iEOG water refilling timeout by 

iEOG Pre-filter jammed.

Internal water leakage.

Unknown.

Power interruptions or re-start 

exceeds 72- times a year.

2% life remaining notification for 

iEOG  pre-filter.

Service due and life ending 

notification for iEOG pre-filter.

Water does not flow out or the 

unit has stopped functioning.

Water is leaking from the hose at 

the attachment.

Water is leaking from inside the unit.

The water has a strange odor or 

tastes bad.

There is a strange noise coming 

from the unit.

Display Code: E10

All functions suspended.

Display Code: E45

All functions suspended.

Display Code: E75

Warranty void for iEOG cell

Display Code: E60

All functions suspended. 

Display Code: S11

2 beeps when pressing any key

Display Code: S11

All functions suspended.

10 sec alarming, followed by 5 

beeps when pressing any key.

30

Summary of Contents for Biolux HOS Series

Page 1: ...Owner s Manual For Your New Biolux HOS Series The Best Choice for Your Family s Health and Hygiene Drinking Disinfection Healthy Drinking Water Natural Sanitizer ...

Page 2: ...t Features Product Specifications 2 2 3 5 5 Installation Package Contents Unit Overview LCD Display Control Panel How to Install the Unit 6 7 8 11 Operation Use Unit Start Up Directions for Product Use Other Functions Recommendations for Using this Unit 19 20 22 27 Service Maintenance Consumable Parts Troubleshooting Guide EOS7130 HU_EN_V208 29 30 ...

Page 3: ...zonated water for sanitation This is a real one product for unlimited benefits for your home Just exactly what are those Your HOS employs computer accurate low voltage electric current and selectable proton exchange energy to perform water electrolysis through patented Indirect Electrolytic Ozone Generation iEOG cell Inside this advanced cell driving force from the electric current and proton exch...

Page 4: ... the unit by putting both hands underneath it This will prevent the unit from falling during movement DANGER 1 2 3 4 5 6 7 To reduce the risk of electric shock do not remove cover no user serviceable parts inside Refer servicing to qualified service personnel Remove the cover will void the warranty Do not try to fix the unit yourself Call the dealer to have it fixed by a qualified technician Do no...

Page 5: ...e this unit on an uneven surface Do not drop or use excessive force on this unit Place this product near a sink and always allow water to drain into the sink and drain Please be sure to keep the power cord dust free In case water leaks out of the unit other than hoses or unit is standing in a puddle of water shut off the water supply unplug the power cord and refer servicing to qualified service p...

Page 6: ...e output concentrations may vary depending on intervals of usage and influences from input pressure and temperature Product Specifications 5 Model EOS7130 HG Activation method Output Features Hydrogen Water Upper button 0 2s 5min output 90L hr 1 5L min 1 1 1 2 ppm Dissolved Hydrogen 518 558 mV Neutral No change to water pH 2 7kg cm2 3kg cm2 is optimal AC 100 240V 50 60Hz 60W In standby 30W 300 W x...

Page 7: ... Package Contents HOS Main Device x1 Owner s Manual x1 Water Outlet Tube x1 Drain Clamp Plumber s Tape x1 Mounting Bracket x1 with Screws x2 Input Hose PE white 1 5 m Drain Hose PVC black 1 5 m Connecting Adapter 6 ...

Page 8: ...et Tube Rear View Hanging Grooves Water Inlet Fitting Drain Fitting SF 100 Faucet Connector Programming Port Service Use Only Power Cord Note The Water Outlet Cap comes with a removable plug that needs to be removed prior to Water Outlet Tube installation Please see page 17 for further instruction 7 ...

Page 9: ...onsumable parts Disinfection Drinking Waiting Indicator The waiting indicator indicates to wait for certain amount of time before functions can become available This waiting requirement can be indicated by two modes light on blinking under following conditions Light On First time start up The waiting icon will stay on until system preparation iEOG water filling process gets ready 30 to 55 minutes ...

Page 10: ...tial expressed in mV millivolts referring to the relative anti oxidation power of the hydrogen water output Ozone Performance Meter The performance icon shows the performance charge level from full to empty when using continuously filling to full in standby When the meter shows that every segment is filled the system is ready with peak performance on standby Performance at peak Full Consuming or r...

Page 11: ...rror detected Displayed together with ERROR E75 and accumulated power off times Disconnection reached 72 times or more Service due in 3 weeks Check service code s Blink Service due functions suspended Check service code s On Metering life cycle consumption for iEOG module Left Blinking when Showing Power Disconnection Warning Exceeding power off limits equivalent to E75 code Pre filter Right Disin...

Page 12: ...n options or questions on your specific installation please contact your regional Biolux service provider Tool You Will Need Plumbing and Installation Instructions A typical scheme for installation of HOS is shown below Please follow all local plumbing and construction codes in setting up the unit and all required water input output and drain plumbing in accordance with the scheme Diverted Water L...

Page 13: ... or mount it on a wall near and above a sink To mount the HOS please follow the directions below 1 Drill two 6 mm holes with 30 mm in depth in the wall 400 mm above the top of the sink or counter The distance between the 2 holes must be 100 mm 2 Press the plastic anchor inserts into the holes as pictured below Push the plastic anchor insert so that the opening is flush with the wall 3 Place the mo...

Page 14: ... hoses through the surface This is in order to allow the connections from the back of the unit to under sink area for input water and drain Below drawing shows the installation and relevant plumbing as installed with a counter top scheme 100mm PS before U trap Hanging Grooves 10mm holes x2 110 240V Connect to drain Tap water input 6mm 13 ...

Page 15: ...While the connections of the input water and drain are accessible directly under the sink the outlet will be connected to the faucet for output Below drawing shows the installation and relevant plumbing schemes for under counter installation Input Water Hose Drain Clamp PS before U trap Faucet Signal Connection AC Power 110 240V Output Hose Input Drain Cold Water T Adapter Pre Filter Digital Senso...

Page 16: ...er between cold water supply and the unit ex under the sink It should be noted that after filtration water quality must meet your local standards for drinking water requirements Locate the cold water supply under the sink Shut off water supply 2 Connect the adapter to the cold water line between the wall and the sink faucet as follows 3 Connect the unit to the cold water line with input water pre ...

Page 17: ...ure the hose into place Then attach the drain hose to the unit s drain fitting DRAIN 3 For counter top installation two 10 mm holes on the counter will be required for passing the input water and drain hoses through the surface 4 Setup the drain hose under sink connection Drill a 10 mm hole into the sink drainpipe and install the drain hose with the drain clamp included accessory in accordance wit...

Page 18: ...r 1 hole in the sink or counter top or use the available hole 2 Insert the faucet tailpieces with supply and connection line into the hole 3 From beneath the sink or counter top screw the lock nut onto the faucet tailpieces and tighten them with a basin wrench Digital Sensor Faucet SF 100 Counter top Lock nut 3 8 tube 1 LOCK OPEN a For counter top installation find the flexible water outlet tube i...

Page 19: ...and assemble the tubing as shown 4 5 Waterproof connector to faucet Waterproof connector to under counter unit 8 7 9 10 Unit water outlet cap Faucet adapter and union converts M14 anti clockwise thread to M14 clockwise use the M14 anti clock wise thread to connect to the unit water outlet cap Ferrule for 7x9 mm tube M14 lock nut 18 ...

Page 20: ...aration phase is complete the will go out automatically and will light up indicating the unit is now ready for use At this point the panel displays the detected internal system temperature on the display panel too All inputs output and drain are correctly installed to their corresponding connections 1 Shut off water supply 1 Ensure that the unit is connected to cold water supply input 2 Turn off t...

Page 21: ...lower button and again to stop Press hold for 2 sec on the lower button and again to stop 2 SEC The specific icon flickers during water outflow If the button is not pressed again the unit will automatically stop after 5 minutes of water outflow Water outflow stop Lightly press the button again to stop water flow Note remember a LIGHT PRESS is all that is required when pressing the two functional b...

Page 22: ... gal PF08 40 000 L 10 567 2 gal PF09 45 000 L 11 888 1 gal PF01 5 000 L 1 320 9 gal PF02 10 000 L 2 641 8 gal PF03 15 000 L 3 962 7 gal PF04 20 000 L 5 283 6 gal Follow below directions for setting or reset life reset The monitored remaining lifecycle for the pre filter is displayed on the right side Life Meter on the display Each segment represents 10 of the monitored remaining lifecycle After th...

Page 23: ...functions are suspended during this cleaning and disinfection process Press the lower button for 20 seconds can run this function in manual mode Icon will light on to indicate the operation and water will be discharged from the output All functions are suspended during the process Drinking pre flush Other Functions Drinking pre flush lasts 5 seconds and is performed during hydrogen water outflow a...

Page 24: ...ed in two different modes according to the degree of urgency 2 Remaining Notification and Life Ending Notification Service Notification Displays 2 Remaining Notification In this mode is flashing in slow mode 2 beeps are sounded when pressing any key At this time the user should contact the local dealer to schedule a service and part replacement within 3 week time Life Ending Notification In this m...

Page 25: ...ace Reverse Osmosis RO module Wording translation S32 Coding Interpretation Replace Deionizer DI module Wording translation S34 Coding Interpretation Replace Off Gas Destructor Wording translation S38 Coding Interpretation Replace Fan Wording translation S39 Coding Interpretation Replace Input hose Wording translation S71 Coding Interpretation Replace iEOG Cell Service Code Service Requirement Int...

Page 26: ...unctions are suspended Wording translation E45 Error Interpretation Preparation timeout iEOG water refilling fails during All functions are suspended Wording translation E60 Error Interpretation Internal water leakage All functions are suspended Wording translation E75 Error Interpretation Power supply failure or power disconnection has reached 72 times a year recorded Error Code Error Interpretat...

Page 27: ...nit a as notification will be displayed on the panel together with the accumulated number of incident at the time displayed one after the other Similar to phase 1 icon and will blink slowly and icon will light on All these displays is present during the waiting period of 30 min re start protection and can be removed and returned to normal standby status by pressing any key after the completion of ...

Page 28: ... of body acidification effectively suppresses the symptoms and improve physical fitness after acidification and restores health Hydrogen Hydrogen Water Recommendations for Using this Unit 1 2 3 4 Hydrogen molecules are small and can quickly penetrate the biofilm and then diffuse into tissues cytoplasm mitochondria and nuclei The effective dose of hydrogen molecules is not toxic There is no concern...

Page 29: ... certifications 1 2 3 4 5 Rinsing vegetables and fruits directly with ozonated water rapidly and effectively degrades pesticide residues as tested by SGS it removes pesticide residue in 1 2 minutes and makes the shelf life longer Ozone water achieves rapid and effective disinfection and bacteria elimination Certified by Campden BRI in UK and SGS 5 log kill in 10 20 seconds when used against E coli...

Page 30: ...cle Name of Parts Servicing Cycle Depend on filter s capacity or at least 1 year recommended 2 3 years Pre filter Reverse Osmosis RO Assembly Deionization DI Assembly iEOG Cell Off Gas Destructor System Cooling Fan Input Hose 29 Consumable Parts ...

Page 31: ...tified part Contact your dealer to arrange service ASAP Replace the notified part Contact your dealer to arrange service IMMEDIATELY Is the power cord plugged in correctly to an active outlet Electronic failure Is the source water valve line closed Is the source water line connected Is the hose bent Is the water pressure too low Check to see if the hose is disconnected Unknown Has the unit been un...

Page 32: ...ice due and life ending notification for Off gas Destructor Replace the notified part Contact your dealer to arrange service IMMEDIATELY Replace the notified part Contact your dealer to arrange service IMMEDIATELY Service due and life ending notification for System Cooling Fan Service due and life ending notification for Source Water Hose Replace the notified part Contact your dealer to arrange se...

Page 33: ...www besgroups com Biotek Ozone Hong Kong Limited Email info biotek ozone com hk Web www biotek ozone com hk ...

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