10
7.
Troubleshooting
7.1.
The accuracy or precision test have failed
.
In case of failed tests, the reason may be in faulty or unclean instru-
ment or OD Plate. Generally, if one or more of the precision tests
have FAILED, the reason lies in the instrument or OD plate, if it was
assembled. If one or more of the accuracy tests have FAILED, the
reason may lie in the instrument or in the OD Plate. Here is the list of
to do things:
Check that the OD Plate has been placed correctly onto the plate
carriage. The A1 markings on the instruments should coincide and
the OD plate should lie flat.
Check that the glasses are clean.
If the fault does not disappear, contact the technical service repre-
sentative.
7.2.
The device cannot connect to the computer
.
Install the driver
by opening “Drivers/Driver.exe” on the provided USB
flash drive and restarting your devices/software/computer after.
7.3.
The program cannot close, says that the experiment is still go-
ing, but I stopped it
.
Try pressing the
Play
button on the toolbar (to start the experiment),
and click on the
Stop
button, wait 5 seconds and then try to close it.
If this does not work, open Task Manager (Ctrl + Shift + Esc) and
close all processes “OD plate verification software.exe”
7.4.
Device does not respond to the program
.
Try turning the device on or off. If necessary, try unplugging it and
reconnecting.
