This device is covered by a 12-month Manufacturer’s Warranty against defects.
For full details refer to https://www.alkaway.com.au/policies/warranty/
■ Warranty
1.
A warranty against defects is a representation communicated to a consumer that if
the goods or services (or part of them) are defective, AlkaWay will:
- repair or replace goods (or part of them) or
- provide a refund as per AlkaWay refund policy to the consumer.
2.
Any warranty period starts from the date of purchase. To validate your warranty
please keep a copy of your Proof of Purchase (invoice). You will need it if a warranty
claim is made.
3.
To return a product, you must contact us via email : [email protected] or call on
1800 268 469 to receive return instructions including a Return Authority Number
(RA#). We do not accept returns without an RA#.
4.
Cost of freight is the purchaser’s responsibility as it is not a part of the device's
purchase price.
5.
When the damage to the device is caused by the customer's negligence or a natural
disaster, repairs will be charged even if it is still under warranty. More details below.
■ Out of warranty
The following scenarios are subject to a service fee even if the device is still under
warranty.
1.
A breakdown caused by inserting foreign objects into the bottle or jug.
2.
Damage to the device or malfunction as the result of impact to the device or from
the device being dropped.
3.
Damage or warping of the bottle or jug exterior caused by solvents such as cleaning
liquids, thinners and benzene cleaners.
4.
Failure caused by plugging the device into an incorrect voltage power supply.
5.
Failure as a result of using parts or consumables that are not produced by Biontech.
6.
Loss of or damage to parts as the result of customers disassembling the device.
7.
Failure as a result of repairs or modifications to the device by an unauthorised
technician.
8.
Damage caused by an impacts to the charging terminals to the electrical contacts.
9.
Failure as the result of not abiding by the safety cautions stated in this User Guide
(You can use the device safely and for a long time if you abide by these cautions).
10. Failure as the result of natural disasters such as lightning, fire, storm, flood, gas, salt
damages or an earthquake, etc.
11. Other scenarios where failure is caused by customer's negligence or fault.
10 Warranty
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