CHAPTER 5: ERROR MESSAGES, TROUBLESHOOTING
This chapter describes issues that occur while using the SPARK app and actions
to take to resolve the issue.
DEVICE SETUP
BEHAVIOR
POSSIBLE REASONS
SOLUTION
Footplate does not lock into
place
Footplate is on the
wrong side.
Check footplate and device
side compatibility.
Cuff does not slide onto
upright
Cuff is on the wrong
side.
Check that the cuff is on the
correct side of the device.
Cuffs are directional and have
different sized sliders.
Cuff slider may be too
tight.
If cuffs are on the correct side
of the device in the correct
orientation, rotate the quick
release handle
counterclockwise 1-2
rotations. Try attaching the
cuff to the upright again.
Cuff slides freely on upright
even though the quick
release is engaged.
Cuff may be on the
wrong side.
Check that the cuff is on the
correct side of the device.
Cuffs are directional and have
different sized sliders.
Cuff slider may be too
loose.
If cuffs are on the correct side
of the device in the correct
orientation, rotate the quick
release handle clockwise 1-2
rotations. Try attaching the
cuff to the upright again.
Cuff quick release won’t
engage or disengage.
Quick release screw
may have backed out.
Using the 1.8mm slotted
screwdriver, insert the screw
so that it does not come in
contact with the handle.
Battery will not seat fully into
the device.
Incorrect battery
orientation.
Check that the battery is
inserted so that the silver pull
tab is facing up and away
from the body. The battery
can only be inserted in one
orientation.
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