11. Troubleshooting
11.1. Common problems
There are a number of foreseeable faults or problems that may affect the operation of MoleMate.
These problems are often easy to solve. The following table highlights these problems, suggests a
check to diagnose them, and then suggests an action to amend the fault.
Further support information can be found on the MoleMate website :
www.astronclinica.com/support
Table 1. Trouble shooting
Problem
Check
Action
Artifact on all scans.
The Handset window is clean.
Clean the SIAscope V window
with an Isopropyl wipe.
SIAscope V will not connect
Check that the SIAscope V has
been connected properly to a
USB 2.0 port.
Try connecting to another USB
2.0 port.
Droplets of water on the inside
of the handset window.
Are the droplets on the inside of
the scanning window? If not
clean the window.
If moisture is on the inside of the
window, leave the handset in a
warm room for the moisture to
evaporate. If the problem per-
sists then contact technical sup-
port.
Viewfinder screen is black.
Examine the handset and note if
there is a blue light eminating
from the end. If there is not it is
likely that the illumination has
failed.
Contact technical support.
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Summary of Contents for MoleMate
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