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Service Procedure
If you think you have a service problem, take the following action:
1. Check to see that the problem occurs more than once.
2. Refer to the instruction manual and operations procedure.
If you still think you have a service problem, call BIODEX MEDICAL SYSTEMS, INC.,
Service Department at (800) 224-6339 and select product service as prompted.
Keep yourself and the phone next to the equipment.
1.
Service will ask you for a brief description of the problem. We will ask specific questions about
the malfunction that occurred. This diagnostic process may take a few minutes, so call us when
you can set aside an uninterrupted block of time.
2.
After taking the information, we will advise on the action we will take.
3.
Sometimes service personnel must consult with engineering and it may take time to get back
to you. Be sure to let the service representative know your schedule so that we can call at a
convenient time.
4.
The return call may be from a person other than whom you first reported the problem to.
5.
After analyzing the problem, we will decide if the unit can be repaired on site, or replacement
parts will be sent.
6.
If the unit must be returned, Biodex will provide a return materials authorization number
(R.M.A. #.) Pack the table in the carton that it was originally shipped in. It is the customer's
responsibility for any damage that occurs during shipping.
7.
Non-warranty/non-service contract charges for repair are as follows:
a. Materials
+
b. Time
+
c. Travel Zone