BioCare Medical Decloaking Chamber NxGen, Manual

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14
Troubleshooting Guide
Symptom Possible Reasons Solutions
Lid does not lock
The sealing ring is not properly installed Reinstall the ring
Cannot open the lid after a run
The pressure is too high Wait until the pressure drops
Air escapes from the rim of
the lid
No sealing ring was installed Install the sealing ring
Residue on sealing ring Clean sealing ring
Sealing ring worn out Replace with sealing gasket kit
Lid not locked properly Rotate lid fully until push rod descends
The metal water chamber may be dented or
deformed
Contact Biocare Technical Support
Excess steam is escaping from
the pressure limit valve or
pressure indicator poppit and
pressure is not building
The pressure limit valve is not placed properly. Ensure that pressure limit valve is flush with the lid.
Pressure indicator poppit is stuck. Gently tap lid to loosen the poppit and allow it to rise.
The metal water chamber may be dented or
deformed
Contact Biocare Technical Support
Steam strip did not change
Program pressure was not high enough to
activate strip Use steam strips for 110ºC protocols, color
should be a light black.
Pressure is not being recorded
or is at 0
Pressure cable not connected Connect pressure cable to lid
Program does not use pressure Only expect pressure readings at the 110ºC protocol
The pressure limit valve is not placed properly. Ensure that pressure limit valve is flush with the lid.
Pressure indicator poppit is stuck. Gently tap lid to loosen the poppit and allow it to rise.
The metal water chamber may be dented or
deformed
Contact Biocare Technical Support
Display is not showing
anything
Unit is not plugged in
Plug the power cord into the unit and then into
the wall outlet.
ON / OFF switch is in the OFF (0) position Check to see if switch is in the ON (|) position.
Message Appears:
ERROR
No water in water chamber
Put 500ml of deionized or filtered water into the
water chamber
No water chamber present
Put in water chamber with 500ml of deionized
or filtered water and metal slide rack with 3
slide canisters with solution.
Less than 3 slide canisters are present
Ensure 3 slide canisters with solution or deionized
or filtered water are present for each run
The water chamber is dirty
Throughly clean outside of chamber including
the bottom and then replace
Message Appears:
Liquid Too Warm
Water in water chamber is above 50ºC
Allow water to cool to under 50ºC or replace
deionized or filtered water in water chamber and
in metal slide canisters with room temperature
deionized or filtered water.
Run Data not present on flash
drive
The flash drive was not inserted
prior to the run When data recording is desired, ensure a flash
drive is present prior to starting a run
The flash drive was removed during the run
Do not remove the flash drive until the run is
complete and the unit beeps
Skipped Run ID in reports
The flash drive was not present during that run
Ensure a flash drive is present before starting a
run if data is to be recorded
Metal water chamber does not
seat property
The metal water chamber may be dented or
deformed
Contact Biocare Technical Support