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frequently asked questions
The stimulation is uncomfortable. How can I improve this?
• Make sure the pads are positioned correctly and that they are pressed firmly against
your skin - see page 6. Switch off your unit and reposition the garments if necessary.
• You can also smear a few drops of water on the black surface of the pads. This can improve
the comfort of the muscle stimulation, but be careful not to get water on the unit. Ensure
the unit is switched OFF before you do this!
• Ensure the metal studs are fully covered by the pads.
My skin is red after the exercise. Is this a problem?
• Some redness of the skin after a toning session is normal. It is partly due to an increase
in the blood flow under the skin and should fade after a while. You may also experience
some reddening of the skin due to the pressure of the garments. This is the same as the
pressure marks you can get from tight clothing. You should not be concerned about this.
It should fade soon after you remove them.
• If the redness is excessive, you may have the toning intensity too high. This may increase the
reddening in sensitive skin. Try using a lower toning intensity for a few days. If the problem
persists, you should stop using the unit.
Will the product cause muscle soreness?
As with all exercise some muscle soreness can occur after using the
SLENDERTONE ARMS
ACCESSORY
. This is normal and should go away after a while. Use a low toning intensity for
a few sessions if you are experiencing muscle soreness.
How do I know when to replace the pads?
• With time the pads pick up skin debris and may need to be replaced as this makes the
workout less effective and less comfortable.
• You may notice the signal is weakening even if the batteries are OK. This usually indicates
that the pads are wearing and will soon need replacing. You can check this by first adjusting
the garments to ensure correct positioning of the pads. If the problem persists, try using the
unit with a new battery pack. If the signal is still weak or uncomfortable, you should order
new pads.
• New pads can be purchased online at www.slendertone.com (check for special offers)
or from the careline.
Can I use the
SLENDERTONE ARMS ACCESSORY
to treat muscles weakened from lack of use due to
injury?
Yes. The unit may be used for the alleviation of or compensation for injury. Consultation
with your doctor or physiotherapist is required to establish a rehabilitation programme
with your
SLENDERTONE ARMS ACCESSORY
, which would safely provide improvement to the
strength and tone of the triceps muscles.
Battery performance has degraded significantly.
After an extended period of time you may notice a degradation in the performance of
the battery in your unit. At this point you should purchase a new rechargeable battery pack.
New rechargeable battery packs can be purchased through the
SLENDERTONE
Careline, or by
visiting www.slendertone.com.
Possible Cause
The battery is low
The battery is low
The battery is low
The unit and garments are
not properly connected
The covers are still on the
pads
The pads are worn
The pads are not
covering the studs
Poor pad contact with the
skin
Build up on metal studs
under pads
The pads are worn
Pads are not covering the
metal studs
Too many consecutive
sessions
The pads are worn
The battery is low
Poor pad positioning
Pads are not covering the
studs
Error message
Solution
Recharge the battery
Recharge the battery
Recharge the battery
Ensure the garments and unit are
properly connected
Remove the covers from the pads
Visit the website or contact your
local retailer for new pads
Make sure the pads fully cover
the metal studs
Press the pads firmly against the
skin
Remove the pads and clean the
studs with a dry cloth
Visit the website or contact your
local retailer for new pads
Reposition the pads so that the
metal studs are covered
You should just do one session
per day one any single body area
Visit the website or contact your
local retailer for new pads
Recharge the battery
See page 6 for correct pad
positioning
Reposition the pads so that the
metal studs are covered
Switch the unit off and on again.
If the error persists call the care-
line
Problem
No signal/ display is
blank
The display is on but
there is no signal
The battery symbol is
flashing
The symbol has
appeared on the display*
and the unit begins to
beep
Unpleasant feeling
beneath the pads
Contractions are weak
even with a high intensity
“Err” appears on the
display
* The symbol always appears in conjunction with the left/ right intensity indicators. If
the left indicator appears, there is a problem with the left-arm garment, the right indicator
acknowledges a problem with the right-arm garment. If both indicators appear there is a
problem with both garments.
quick guide to solving problems
English
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