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When a breakdown or non-compliance is detected, refer your device to the nearest
technical assistance. See technical assistance on our website:
5.3 Prolonged Interruption of Device Use
When you have to leave the appliance idle for an extended period of time, disconnect it
from the power grid and perform a complete cleaning, including the different accessories. It is
advisable to protect all parts of the appliance with white vaseline oil or suitable commercially
available products. You should also protect the equipment from dust by covering it with a nylon
screen or other material.
6. Analysis and Troubleshooting
6.1 Problems, possible causes and solutions
Products with IMG quality are designed with materials and components that guarantee
longer life to your equipment. However, due to natural wear, improper use or lack of maintenance,
the equipment may have irregularities in its operation.
In the following table, you can check possible causes and solutions:
PROBLEMS
POSSIBLE CAUSES
SOLUTIONS
Device doesn't turn
on.
Lack of electricity.
Check for power on the network.
Check that the power cord is plugged into a
wall outlet.
Device voltage different from
network voltage.
Send the equipment to the nearest authorized
service station or contact the factory.
Safety thermostat activated.
Press reset button and switch the device on
again.
Send the equipment to the nearest authorized
service station or contact the factory.
Miscellaneous electrical
problems (fryer resistance,
thermostats, wiring, reset
button, bulbs).
Send the equipment to the nearest authorized
service station or contact the factory.
Appliance switches
off in the middle of
operation.
Lack of electricity.
Check for power on the network.
Check that the power cord is plugged into a
wall outlet.
Miscellaneous electrical
problems (fryer resistance,
thermostats, wiring, reset
button, bulbs).
Send the equipment to the nearest authorized
service station or contact the factory.
Safety thermostat activated.
Press reset button and switch the device on
again.
Send the equipment to the nearest authorized
service station or contact the factory.
