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5.3 Prolonged Interruption of Appliance Use
When you have to leave the appliance idle for an extended period of time, disconnect it from
the power grid and perform a complete cleaning, including the different accessories. It is advisable to
protect all parts of the appliance with white vaseline oil or suitable commercially available products.
You should also protect the equipment from dust by covering it with a nylon screen or other material.
6. Analysis and Troubleshooting
6.1 Problems, possible causes and solutions
Products with IMG quality are designed with materials and components that guarantee
longer life to your equipment. However, due to natural wear, improper use or lack of maintenance, the
equipment may have irregularities in its operation.
In the following table, you can check possible causes and solutions:
PROBLEMS
POSSIBLE CAUSES
SOLUTIONS
Appliance doesn't turn on.
- Lack of electricity.
- Check if there is power in the
electric grid;
- Check connection of the power
cord to the electric grid;
- Check that the on/off button is
in the “1” (on) position.
- Poor contact in internal
electrical connections.
Contact or refer the appliance to
Authorized Technical Assistance.
- Appliance voltage different from
power grid voltage.
- Problems with the motor.
The blades stop rotating during
operation.
- Lack of electricity.
- Check for bad contact between
the power cord and the power
grid.
- Food locked in the blades.
- Turn off the appliance and
unplug the power plug. Use a
spatula to remove food from the
blade.
The appliance turns on but
rotates at low rotation when it
comes in contact with the food.
- Defect with motor starting
capacitor.
Contact or refer the appliance to
Authorized Technical Assistance.
- Problems with the motor.
- Ice crushing, as well as solid
foods without adding any liquid.
- Do not crush ice.
- Decrease the amount or size of
the pre-cut food before inserting
it into the cup and add liquid.
Smell of burning and/or smoke.
- Appliance voltage different from
power grid voltage.
Contact or refer the appliance to
Authorized Technical Assistance.
- Problems with the motor.
- Problems in the internal and
external electrical circuit of the
appliance.