Billion BiPAC 3100SN User Manual Download

Page: 47 / 48

Chapter 5: Troubleshooting

If your device does not function properly, please refer to the suggested solutions provided in this

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly

contact your service provider or Billion for support.

Problems with the device

Problem

Suggested Solutions

I forgot my password.

First, try entering the default user name and password:

User Name:

admin

; Password:

admin

(Both the User Name

and Password are case sensitive, so make sure that CAPS

LOCK is not on when entering this information).

If this fails, restore your device to its factory default settings and

then enter the default user name and password.

I can not access the LOGIN

Web Configuration Interface.

• Ensure you are using the correct IP address. (Default is

192.168.1.253.)

• Check the hardware connections and ensure all LEDs are

behaving as excepted.

• Ensure your computer’s IP address is in the same subnet as

the Ethernet Access Point device.

• Check to see if your browser has Java, JavaScript, or ActiveX

enabled. If you are using Internet Explorer, click Refresh to

ensure that the Java applet is loaded.

• Try closing the browser and re-launching it.

• Reset the device to factory defaults and try to acess the Ether

net Access Point with the default IP address.

How do I reset the Ethernet

Access Point?

There are two ways to reset factory default settings:

• Hardware Reset

To perform a hardware reset, hold down the reset button for

more than 2 secondsand release it.

• Software Reset

To initiate a software reset, select Administration > Restart, click

Factory Default Setting radio box and press Apply button to initi-

ate the restart process. Then wait for about 35 seconds.

Note: Restoring to factory default will wipe out all the

configurations you have previously set. You are strongly

advised to create a backup copy of the settings before

resetting the device.

I can not start my Ethernet

Access Point device.

Please check your power supply is working. Wall Plug Ethernet

Access Point device operates from the power supplied by the

home electrical wiring and can not operate without a working

power supply.

Summary of Contents for BiPAC 3100SN

Page 1: ...User Manual Last revised on May 2011 BiPAC 3100SN Wireless N Wall Plug Ethernet Access Point FW Version 1 08e c ...

Page 2: ... this product and all its accesories outdoor 4 Place the adapter on a stable surface 5 Plug your Ethernet Access Point device directly to the AC outlet on the wall It is best to avoid using extension power cable as it may possess noise filter or surge protector functions that may cause interference that may impact the performance of the device ...

Page 3: ...tallation 10 3 1 Network Configuration 11 3 1 1 Configuring PC in Windows 7 11 3 1 2 Configuring PC in Windows Vista 13 3 1 3 Configuring PC in Windows XP 15 3 1 4 Configuring PC in Windows 2000 16 3 1 5 Configuring PC in Windows 95 98 Me 17 3 1 6 Configuring PC in Windows NT4 0 18 3 2 Factory Default Settings 19 3 3 Internet Access Configuration 20 3 3 1 Configuring with your Web Browser 20 Chapt...

Page 4: ...ode 32 4 3 3 Advanced Wireless Settings 34 4 3 4 Wi Fi Protected Setup 35 4 3 5 AP Client 37 4 3 6 Station List 38 4 4 Administration 39 4 4 1 System Management 39 4 4 2 Firmware Upgrade 40 4 4 3 Settings Management 41 4 4 4 Restart 42 Chapter 5 Troubleshooting 43 Appendix Product Support Contact 44 ...

Page 5: ... an integrated 802 11n Wireless Access Point the adapter can bridge wireless connections of up to 6 times the speed and 3 times the wireless coverage of an 802 11b g network device It supports a data rates up to 300Mbps and is also compatible with 802 11b g equipment 802 11g 802 11n Wireless AP with WPA WPS Support With an integrated 802 11g 802 11n Wireless Access Point the device supported the f...

Page 6: ...to 6 times speed and extended 3 times wireless coverage of a 802 11b g network de vice WPS Wi Fi Protected Setup for easy setup Auto channel select Supports Triple Play applications such as IPTV VoIP and high speed Internet access Supports 10 100 BaseT Ethernet Ideal for residential users 2 ...

Page 7: ...Chapter 2 Installing the Adapter 2 1 Package Content BiPAC 3100SN Wireless N Wall Plug Ethernet Access Point Quick Start Guide CD containing user manual and QSG Ethernet CAT 5 LAN cable 3 ...

Page 8: ...otected Setup function Reset Button Press this button for more than 2 seconds until WLAN LED blinking and then release this button to reset device to factory default settings Ethernet Port Connect the Ethernet Access Point device with an Ethernet device e g computer router hub switch IP pone IPTV set top box gaming consoles using the RJ 45 Ethernet cable included Power Plug AC Power Cord Plug into...

Page 9: ...5 ...

Page 10: ...Installation Refer to the following diagrams and instructions to install the clip with BiPAC 3100SN Example 1 EU clip Please check the lock instruction on your clip If you got the Triangle Lock refer to right diagram ...

Page 11: ...Example 2 UK clip Please check the lock instruction on your clip If you got the Circle Lock refer to right diagram 7 ...

Page 12: ...Wireless Connection Connect the supplied RJ 45 Ethernet cable to the Ethernet port on BiPAC 3100SN and the other side to the device s Ethernet interface You can enable wireless function to connect to the Wi Fi devices through WPS configuration interface or by pushing the WPS button of your 3100SN Note For WPS configuration please refer to Wi Fi Protected Setup section for more detail description ...

Page 13: ...2 4 3 Product Application 9 ...

Page 14: ...r PCs However make sure that your PCs have an Ethernet interface installed properly prior to connecting the device You ought to configure your PCs to obtain an IP address through a fixed IP address that must be in the same subnet as the device The default IP address of the device is 192 168 1 253 and the subnet mask is 255 255 255 0 i e any attached PC must be in the same subnet and have an IP add...

Page 15: ...tart Click on Control Panel 2 Then click on Network and Internet 3 When the Network and Sharing Center window pops up select and click on Change adapter settings on the left window panel 4 Select the Local Area Connection and right click the icon to select Properties 11 ...

Page 16: ...operties 6 In the TCP IPv4 properties window click Use the following IP address and Use the following DNS server address radio buttons Then click OK to exit the setting 7 Click OK again in the Local Area Connection Properties window to apply the new configuration ...

Page 17: ...k 2 Then click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connections on the left window column 4 Select the LocalArea Connection and right click the icon to select Properties 13 ...

Page 18: ...rties 6 In the TCP IPv4 properties window click Use the following IP address and Use the following DNS server address radio buttons Then click OK to exit the setting 7 Click OK again in the Local Area Connection Properties window to apply the new configuration 14 ...

Page 19: ...k on Network Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Click Use the following IP address and Use the following DNS server address radio buttons 6 Click OK to finish the configuration 15 ...

Page 20: ...work and Dial up Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Click Use the following IP address and Use the following DNS server address radio buttons 6 Click OK to finish the configuration 16 ...

Page 21: ...ontrol Panel In the Control Panel double click on Network and choose the Configuration tab 2 Select TCP IP NE2000 Compatible or the name of your Network Interface Card NIC in your PC 3 Click Specify an IP address radio button 4 Click OK to finish the configuration 17 ...

Page 22: ... Go to Start Settings Control Panel In the Control Panel double click on Network and choose the Protocols tab 2 Select TCP IP Protocol and click Properties 3 Click Specify an IP address radio button 4 Click OK to finish the configuration 18 ...

Page 23: ...er you need to know the following default settings Web Interface Username and Password Username admin Password admin The default username and password are admin and admin respectively Device LAN IP settings IP Address 192 168 1 253 Subnet Mask 255 255 255 0 19 ...

Page 24: ...is method will be discussed in detail in the following section 3 3 1 Configuring with your Web Browser Open your web browser enter the IP address of your Ethernet Adapter which the default is 192 168 1 253 and click Go A user name and password window prompt will appear The default username and password are admin and admin Congratulations You are now successfully logon to the Wireless N Ethernet Ac...

Page 25: ...nfiguration homepage the left navigation pane provides the links to different setup pages They are Status Status Statistic LAN Setting LAN Setup Wireless Settings Basic Security Advanced WPS AP Client Station List Administration Management Firmware Upgrade Settings Management Restart Each of these setup pages will be discussed in detail in the following sections ...

Page 26: ...e LAN LAN IP Address The current IP on this device LAN Netmask The current subnet mask on this device Note Click the LAN IP Address or LAN Netmask link to change the settings LAN MAC Address The MAC address of the device Wireless LAN WLAN Service Status of the WLAN connection SSID1 A unique name used to identify the wireless LAN to which a user wants to connect Channel The current status in WAN in...

Page 27: ...s Memory left Displays the amount of memory left in bytes LAN LAN Rx packets Displays the number of received packets LAN Rx bytes Displays the received packet traffic in bytes LAN Tx packets Displays the number of transfered packets LAN Tx bytes Displays the transfered packet traffic in bytes ...

Page 28: ...ired Default setting is Disable If you want to active IP Alias function please select Enable LAN2 IP Address Specify an IP address for this virtual interface LAN2 Subnet Mask Specify a subnet mask for this virtual interface UPNP UPnP offers peer to peer network connectivity for PCs and other network devices along with the feature to control data transfer between devices Default is Disable Enable S...

Page 29: ...ill expand to display the sub items that will allow you to configure your wireless settings You will see the following five items Basic Security Advanced WPS AP Client Station List The function of each configuration sub item is described in the following sections ...

Page 30: ...e wireless mode depend on your system or enviornment SSID1 The SSID is the unique name of a wireless access point AP used to distinguish one from another For the security purpose you should change the default SSID to a unique ID name that is difficult to guess Make sure your wireless clients exactly have the SSID as the device in order to connect to your network Note It is case sensitive and can b...

Page 31: ...hat connected the SSID can not forward the packet each other Hide SSID If you want to hide your SSID you can enable it The defult setting is disable Country Region There are seven Country Regions to be chosen including North America Europe France etc The Channel Frequency will be different based on this setting Channel Frequency Select the wireless channel ID that you would like to use Note Wirele...

Page 32: ... WDS Before configuring WDS be sure that all devices should be in the same channel Default setting is Disable You can enable the WDS functionality and select one of the 3 WDS Modes to build the network connection Lazy Mode Bridge Mode Repeater Mode Lazy Mode Lazy Mode Select Lazy Mode from the WDS Mode drop down menu In this case the device can be functioned as AP and Bridge The AP MAC Address of ...

Page 33: ... your peer s AP must include your MAC address and all of the AP s channel must be the same in WDS to acknowledge and communicate with each other Step 3 Click Wireless Security to set the encryption keys Please resfer to Wireless Security Encryption Settings section after setting up the WDS Mode Step 4 Select Phy Mode This field is available when Bridge Mode is selected There are 4 options CCK 11b ...

Page 34: ...e blank with MAC Address of the connected device s which display in WDS Bridge and Repeater Mode 4 AP MAC Addresses can be filled simultaneously it is important that your peer s AP must include your MAC address and all of the AP s channel must be the same in WDS to acknowledge and communicate with each other Step 3 Click Wireless Security to set the encryption keys Please resfer to Wireless Securi...

Page 35: ...ress Filter Table The maximum item is 64 Rule Select from the drop down menu to choose whether the entered MAC Address should be allowed to pass Allow or to be blocked Reject You can also disable this function Add a station MAC address Enter the MAC address of the wireless client Then Click the Add button to add this MAC address Then click Apply to save the settings Note When the Rule is selected ...

Page 36: ...ED mode You can select WEP or None WEP Default Key 1 4 Select the encryption key ID WEP Keys 1 4 Enter the key to encrypt wireless data To allow encrypted data transmission the WEP Encryption Key values on all wireless stations must be the same as the device There are four keys for your selection The input format is in Hex or ASCII style You can type 5 and 13 ASCII character required for 64bit and...

Page 37: ...KIP AES mix mode not available in WPA PSK mode TKIP AES Enter the encryption key 8 63 ASCII characters or 64 Hex characters Pass Phrase Enter a pass phrase to access the network It can be a password like 12345678 or a pass phrase from 8 to 63 case sensitive characters Key Renewal Interval The period of renewal time in seconds for changing the security key automatically between wireless client and ...

Page 38: ...ccess categories Voice Video Best Effort and Background Default is Enable APSD Capable Automatic Power Save Delivery APSD is an efficient power management mechanism that can help to consume less power and is very useful for phones that support VoIP You can select enable or disable of this feature Default is Disable IGMP Snooping IGMP Snooping Service IGMP refers to Internet Group Management Protoc...

Page 39: ... or PBC PIN Select PIN Personal Identification Number mode to connect to the device When PIN mode is selected it allows you to enter the PIN code or select Enrollee to use the default PIN code 00000864 which the device uses to authenticate other WPS enabled wireless devices PBC Select PBC Push Button Communication mode to connect to the device Note You can enable WPS PBC mode through WPS configura...

Page 40: ...s WPS SSID Displays the WPS network name WPS Authentication Mode Displays the authentication mode for WPS WPS Encryption Type Displays the encryption type for WPS WPS Default Key Index Displays the Default Key Index WPS Key ASCII Displays the WPS key ASCII characters AP PIN Displays the Access Point s PIN number 36 ...

Page 41: ...P Selection radio button to select the specified AP you want to connect the AP information will show up in the bottom of the screen Step 2 If the AP selected have security you need to provide the same security key to build the safety connection Step 3 If the AP hids the SSID you must input the SSID manually Step 4 Click Enable If you want to activate the AP Client Service The default setting is di...

Page 42: ...reless station which connected to the AP Aid The association ID PSM The power save mode MimoPS The MIMO power save mode MIMO Multiple input and multiple output is the use of multiple antennas at both the transmitter and receiver to improve communication performance MCS The Modulation and Coding Scheme BW The wireless channel bandwidth ...

Page 43: ...tion 4 4 1 System Management Administrator Settings Account You are allowed to set your own account name Default is admin Password You are allowed to set your own password Default is admin Click Apply to save the change ...

Page 44: ...tion Click Browse to select the new firmware image file you have downloaded to your PC Once the correct file is selected click Apply to update the firmware of your device Note DO NOT perform any actions while the firmware is being upgraded The system will automatically reboot once the upgrade is complete You will be returned to the Status page ...

Page 45: ...t the location to store the setting file on your PC You may also change the name of the file if you wish to keep multiple backups Note It is advisable that you should backup your device configuration before making any changes to your device configuration Import Settings Settings file location Click Browse to select a file from your PC to restore You should only restore your device setting that has...

Page 46: ...ault Settings or Current Settings to determine how the AP will restart Click the Restart button to restart your device The system will automatically reload Status page after reboot complete You may also reset your device to factory settings by holding the small Reset pinhole button for more than 2 seconds until the WLAN LED blinking and then release it Note Do NOT perform any actions while the dev...

Page 47: ...int device Check to see if your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to ensure that the Java applet is loaded Try closing the browser and re launching it Reset the device to factory defaults and try to acess the Ether net Access Point with the default IP address How do I reset the Ethernet Access Point There are two ways to reset factory d...

Page 48: ...he dealer from where you purchased your product Contact Billion MAC OS is a registered Trademark of Apple Computer Inc Windows 98 Windows NT Windows 2000 Windows Me Windows XP Windows Vista and Windows 7 are registered Trademarks of Microsoft Corporation Worldwide http www billion com ...

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