8’–24’ POWERFOIL
®
X2.0
56
Replacement of products under warranty return instructions
If you believe a part failed during normal operation and is covered under warranty, Big Ass Fans will ship a replacement part to you
pursuant to your notice that you will be replacing the original part within 10 days. The replacement part will be shipped to you prior to
our receipt of the item that failed, and prior to our evaluation of this part to determine the reasons for its failure and whether it is covered
under warranty.
In order to evaluate the cause of the product failure, we will need you to return the original part to our offices within 10 working days of
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item; however,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation. We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10
days of the receipt of the replacement item.
Instructions for returning the original item
1. Please use the return label that is included in the box containing the replacement part. The return shipment address is:
Big Ass Fan Company
ATTN: RMA#________
2425 Merchant Street
Lexington, KY 40511
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4.
If the part weighs over 50 lbs, ship the part using one of the following Authorized Truck Lines and bill the freight costs collect. We will
only charge back the freight costs if the original part is not under warranty, or if you do not return the original component within 10
days of receipt of the replacement.
5. If the part weighs 50 lbs or less, use UPS Ground and bill our account #X4X306.
If you have questions, please contact us at 1-877-BIG-FANS.
Warranty claim form instructions
1. Complete Warranty Claim Form and Responsibility Agreement and fax them to 859-967-1695, Attn: Customer Service. These
pages will be faxed back to you for your records. The Warranty Claim Form will include our acknowledgment and a Return Materials
Authorization (RMA) number.
Do not return any item without first being assigned an RMA# by Big
Ass Fans Customer
Service.
2. No more than 10 days prior to the date you have made arrangements to replace the component part, call Customer Service at
1-877-BIG-FANS to arrange for replacement component delivery and original component pickup. At that time, we will fax you a
written acknowledgment of your call that includes a reminder of the return instructions. Note: Even if you are not able to replace
the component immediately following your initial notice to us, returning the Warranty Claim Form and Responsibility Agreement
will effectively stop the warranty clock from running. You can then make the product exchange when you are prepared to do so.
However, the warranty period will continue to run until we receive these completed pages back from you, and no warranty will be
honored without receipt of these pages within the warranty period. We will not send out any replacement part until you have called to
let us know that you have scheduled installation of the replacement. This ensures that the replacement part is not lost or damaged
while awaiting installation, and that you are not billed for the replacement because you have waited too long to return the original
component (see Responsibility Agreement).
3. When you receive the replacement part, you have 10 working days to remove and replace the existing component and return it to us
at
2425 Merchant Street, Lexington, KY 40511
.
a. Upon receiving the replacement part, verify that replacement part order is correct. If order is incorrect or damaged, notify Big Ass
Fan Company within 24 hours after receiving order.
b. Use care unpacking the replacement component, as you will need to use
both
the packaging from the replacement part and the
packing list and a return address label included inside this packaging to return the original part. If the original packaging and
return documents are not used, you will be responsible for any damage incurred in transit as well as any additional costs involved.
Note:
The RMA# must appear on the outside of the box being returned. Items without an RMA# will not be accepted.
c.
Use the delivery service or one of the truck lines specified in the acknowledgement for return of the part. We will refuse receipt of
any shipment that is returned via an unauthorized carrier. If you prefer, we can make all arrangements for delivery and pickup.
d. Fax a copy of the bill of lading or other tracking information to 859-967-1695 when the item has been shipped so that we know to
expect delivery of the original part.
4. If we do not receive the original part back within 15 working days from the date you receive delivery of the replacement, you will be
invoiced for the cost of the replacement part, plus freight, on Net 15 terms (see Responsibility Agreement), and this invoice will be
due and payable. If you subsequently return the replacement part to us after payment has been made, we will refund any payment
made for the replacement part, unless we subsequently determine that the part is not covered under warranty.
