BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following check list before calling for service.
You should inspect the burners at least once a year or immediately after any of the following
conditions occur:
Regardless of which burner cleaning procedure you
use, we recommend you also complete the following
steps to help prolong burner life.
1. Use a fiber pad or nylon brush to clean the entire
outer surface of each burner until free of food residue
and dirt.
WARNING
Spiders and insects can nest inside the burners of
the grill and disrupt gas flow. This very dangerous
condition could cause a fire behind the valve panel,
thereby damaging the grill and making it unsafe for
operation. Inspect the grill at least twice a year.
2. Clean any clogged ports with a stiff wire, such as
an open paper clip.
3. Inspect each burner for damage (cracks or holes)
and if such damage is found, order and install a new
burner. After installation check to ensure that gas
valve orifices are correctly placed inside the ends of
the burner tubes.
Troubleshooting
PROBLEMS
WHAT TO DO
Check to see if LP tank is empty. Check if
the battery is installed properly.
Clean wires and/or electrode by rubbing with
alcohol and clean swab.
Wipe with dry cloth.
Make sure the wire is connected to
electrode assembly.
Check to see if other burners operate. If so,
check the gas orifice on the malfunctioning
burner for an obstruction.
Burner flame is yellow or orange, in
combination with the odor of gas.
Refer to Cleaning Burner Tubes and Burner
Ports on page 21. If problem still exists,
please call 1-800-913-8999
Grill won’t light when the control knob is
rotated.
1. Make certain the problem is isolated to
only one burner. If it appears so, clean the
orifice and burner, clearing ports of any
obstruction.
2. Check for a bent or kinked fuel hose.
3. Make sure the air shutter is properly
adjusted.
4. Check for proper gas supply and
pressure.
5. Pre-heat the grill for a full 15 minutes.
6. If using LP gas, check for an empty tank.
Low heat with knob in
“HIGH” position.
WARNING
The location of the burner tube with respect to the
orifice is vital for safe operation. Check to ensure the
orifice is inside the burner tube before using the gas
grill. If the burner tube does not fit over the valve
orifice, lighting the burner may cause explosion
and/or fire.
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