Appendix
29
Troubleshooting
I can’t connect Tactosy to my PC. Is the Tactosy or Bluetooth dongle
defective?
Open Device Manager on your PC and disable PC’s internal Bluetooth before inserting the provided
dongle. If you see CSR Bluetooth Radio under Bluetooth, please uninstall all software related to
CSR Bluetooth, then insert the provided dongle.
I keep losing connection to the PC when I turn around or stand up.
Securing the line-of-sight between the TactSuit and the Bluetooth dongle is required for seamless
Bluetooth connection. Please insert the Bluetooth dongle to the front of the PC, rather than the
back.
Why does the device switch off automatically?
When the device is left unpaired (blinking LED) for 3 minutes, the device will be turned off
automatically.
In addition, if ‘Turn off after’ feature is activated, the device will also be turned off automatically
when there has been no vibration for a designated amount of time. Please check and adjust the ‘Turn
off after’ settings from bHaptics Players.
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