14
Troubleshooting
Table 2
Frequent troubleshooting solutions
Condition
Possible cause
Recommendation
Side of cap is indented.
Seal is deformed in hole.
Crimp setting is too high. The
crimp is too tight.
Adjust tool to a lower setting by pressing
the
button.
Cap spins easily.
Crimp setting is too low. The
crimp is too loose.
Adjust crimper to a higher setting by pres-
sing the
button.
Cannot find a good crimp setting.
The crimper is far out of adjust-
ment.
Return crimper to factory setting. See “Re-
set” above.
Crimping is inconsistent. Some vials
are good and some are not.
Vials, caps or seals are
inconsistent.
Check crimper by using some standard,
approved, vials caps and seals.
Electronic failure in crimper.
Contact BGB Analytik.
Find contact details on www.bgb-shop.com
11mm or 13mm decapper leaves caps
hanging on vials.
Decapper adjustment is too low.
Adjust the decapper to a higher setting by
pressing the
button.
Jaws are worn or broken.
The decapper will have to be replaced or
repaired.
Please go in Contact with BGB Analytik.
Find contact details on www.bgb-shop.com
Motor does not come on or moves in
one direction only.
Drive circuit failure.
Contact BGB Analytik.
Find contact details on www.bgb-shop.com
No activity when power supply is
connected
Power supply failure.
Contact BGB Analytik.
Find contact deatils on www.bgb-shop.com
