16
7. WHAT IF THERE ARE PROBLEMS?
7.1 Resetting the scale to factory settings
To reset the scale to its factory settings, switch on the scale and press and hold the UNIT button
7
on the
rear of the device for 5 seconds until “CLr” is displayed.
7.2 Messages and errors
Display
Cause / Remedy
Discrep-
ancy in
weight
Incorrect zero point. Briefly press on the scale until the current weight is displayed, then remove
your foot so that “0.0” flashes.
PAir
Bluetooth
®
needs to be paired: start/allow pairing/bonding on your smartphone (note any
messages in the status bar/notification bar), and confirm the 6-digit pairing code using the SET
button
3
on the device and confirm on the smartphone.
“USE
APP”
Connect the scale using the app. Do not connect it via the
Bluetooth
®
settings on your smart-
phone. Only connect it via the app.
U: -
The scale was unable to assign the measurement to a scale user. If the automatic scale user de-
tection function is not working, briefly press the scale with your foot, press the button
4
until
your scale user is displayed, and wait 3 seconds. Weigh yourself again.
BF-Err
The body fat percentage is outside the measurable range (less than 3% or greater than 65%).
Check the user data or change the activity level.
BF--
Diagnostic measurement cannot be taken (e.g. measurement attempted while wearing shoes).
Repeat the measurement barefoot. Otherwise, only weight values will be displayed and trans-
ferred.
Err
The maximum weight capacity of 200 kg has been exceeded. Loads must not exceed 200 kg.
Lo
The batteries are flat. Change the batteries.
7.3
Bluetooth
®
connection problems
Problem
Cause / Remedy
No
Bluetooth
®
connection
Symbol
15
is not dis-
played
Device is outside the
Bluetooth
®
range.
The minimum range in the open is approx. 10 m. Walls and ceilings reduce the range.
Other radio waves may interfere with the transmission. Therefore, do not position the
scale near devices such as microwaves or induction hobs. Ideally, switch off other
Blue-
tooth
®
devices that are within range.
No
Bluetooth
®
connection to the app.
1. Switch on the scale to establish the connection faster.
2. Switch
Bluetooth
®
on your smartphone off and on again. Ensure that the scale is not
being connected via the
Bluetooth
®
settings of the operating system. If necessary,
remove it from the device list in the
Bluetooth
®
settings and then use the “beurer
HealthManager Pro” app.
3. Completely close the app (including in the background). Switch your smartphone off
and on again.
4. Briefly remove the batteries from the scale and reinsert them. Launch the app.
5. When connecting the scale, check the status bar on the smartphone to start pairing/
bonding.
Measurements are
not sent
Symbol
14
is not
displayed
No measurement for the scale user or no
Bluetooth
®
connection.
The user memory (e.g. U: 1) which appears on the scale display must be assigned to
the scale in your app settings. Only these measurements can be transferred. Therefore,
check your user on the scale when taking a measurement and in your app settings.
