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BESTCARE LLC
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Bestcare LLC offers a limited warranty on all patient lifts, slings and accessories to be free of defects in
workmanship and product performance. This warranty is extended only to the original purchaser/user
and is therefore non transferrable. Any warranty claims must be submitted through an authorized dealer
or distributor that sold the original product with proper proof of sale and serial number supplied. Prior
authorization from Bestcare LLC is required for any warranty replacement and we reserve the right to
replace parts and or accessories in lieu of sending complete new patient lifts. Dealers and distributors will be
billed for any advance warranty replacement items shipped and credited at 100% only when the defective
items have been returned to Bestcare LLC and proven defective. Product returned without a Bestcare LLC
return authorization will be refused. Returns received 30 days after the issuance of a return authorization will
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to our inspection of the returned items. Bestcare LLC has the right to determine valid claims based on the
individual circumstances of each claim. Warranty claims will be denied should evidence of the following be
determined:
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Bestcare LLC Single Patient Slings are designed for limited use with one patient and may not be washed.
Bestcare will replace any disposable slings found to have a manufacturing defect. Normal wear and tear will
not be covered under warranty.
RETURN GOODS POLICY:
Bestcare LLC will allow goods to be returned only with prior authorization and a valid RA number issued by
the RA co-coordinator. RA’s will only be provided for items invoiced within 30 days of the initial RA request.
All returns must be received at Bestcare LLC within 30 days or the RA will expire. The returning package
must be clearly marked with the RA number or the shipment will not be received or any credit issued. When
a part is returned to Bestcare LLC for warranty inspection a $50 service charge will apply if the part is not
defective. Returns are subject to a minimum re-stocking fee of 15% or more depending on the condition of
the returned items. Where an item was ordered incorrectly according to your purchase order or the customer
no longer wants the item(s) returning freight is the responsibility of the dealer/customer not Bestcare LLC.
Patient lifts may not be returned unless the following has occurred:
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Please note that lifts being returned must be in the original carton and all parts and components included
with the return. Failure to comply with this requirement will incur higher re-stocking fees or a rejection
of the return. Slings, parts and accessories may only be returned if they have not been used. There are
no exceptions to this provision. Bestcare LLC reserves the right to issue credit amounts based on strict
adherence to this policy.
27
Summary of Contents for BestLift 400 Series
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