SMART ONE V.92 MODEM
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Appendix A
How to Get Technical Assistance?
From time to time, you may run into a situation where you cannot find an answer to
one of your questions in the User’s Guide. In that case , you should consult with Best
Data’s Internet web site for more updated information.
No matter how seemingly unimportant or complex, our trained Techni cians will be more
than happy to help you with any problem related to your Best Data modem.
When phoning Technical Support:
1.
If possible, be at the computer in which you have the modem installed.
2.
Be prepared to describe in details, the problem or question you have. This includes
the exact text of any error message you may be getting in addition to knowing the
model number of your Best Data product (56FW-92).
3.
If you have made attempts to correct the problem, be prepared to describe the actions
you have taken.
4.
Technicians are available 8:00 A.M. - 4:30 P.M. PST, Monday - Friday.
Best Data Technical Support can be contacted at:
Option 1:
TechExpress
Telephone:
800-587-8167
Support 24hrs/7days a week
$7.00 flat fee per incident
Option 2: Free suppo rt
Telephone:
818-773-9600
Mon. – Fri. 8:00am – 4:30pm PST
Technical Support via the Internet
The fastest way to get help is to reach the Best Data support site located at:
www.bestdata.com/tech/tech. htm
.You can find plenty of help that may eventually solve
your problem or answer your question. The support page for the 56FW-92 modem is
located at:
www.bestdata.com/tech/56fw92win9x.htm
If you cannot resolve an issue with the product you can send an email directly to:
.
