7 Warranty and Technical Issues
LB 9510 Lumat
Page
72
of
79
71450BA2 Rev. 00, 12/2020
7.3
Customer Service
Customer service will be provided in the first instance by the network of
Berthold Technologies representatives. In the event of any problem ex-
perienced with your instrument, the first recourse should be your local
Berthold Technologies representative. For further problems requiring
hardware or software expertise, the Technical Support group at Berthold
Technologies GmbH & Co KG will be available by phone, fax or email to
deal with your queries. Here is their address, phone, fax and e-mail:
Berthold Technologies GmbH & Co KG
Technical Support
Calmbacher Str. 22
75323 Bad Wildbad
Germany
Phone: +49 7081 177 114
Fax: +49 7081 177 301
Email:
If a problem arises with the instrument which you are not able to resolve,
please contact the technical support. Please also make sure that you have
the relevant information available before contacting Berthold Technolo-
gies. Helpful information would include:
•
serial numbers, part number, revision: see production label on in-
strument
•
software and firmware versions
•
monitor and log files (refer to the respective service manuals)
Confirmation on Decontamination
If you return an instrument to BERTHOLD TECHNOLOGIES for servicing
purposes which is not properly decontaminated, there will be a health
risk for BERTHOLD TECHNOLOGIES employees.
We therefore need your confirmation that the instrument was decon-
taminated and cleaned properly before shipping. Follow the instructions
in the safety manual, chapter 5.4
–
5.6.
In addition a RMA-number is required to ship an instrument for repair
and identify your instrument when it arrives.
In case of an instrument repair please refer to our website and follow the
instructions:
https://www.berthold.com/en/company/service/form-rma-return-ma-
terial-authorization/
