26
5.1 Service
Before calling for service, the following information
may help you to determine the potential causes of
concern. For further assistance, please contact your
local dealer or check our website:
>
UNITED STATES
http://us.bertazzoni.com/care-service
>
CANADA
https://ca.bertazzoni.com/more/support
You can also write us via e-mail at:
[email protected]
5 TROUBLESHOOTING
Appliance has no power
>
Verify that the appliance is connected to a power source and securely plugged into the power outlet.
>
Verify that the power outlet has power; if not, check the circuit breaker box for a tripped circuit.
Odor from the
refrigerator or freezer
compartments
>
Foods not securely sealed in containers.
>
Spoiled foods inside the appliance.
>
Appliance has not been properly cleaned, i.e., food and dirt have accumulated inside the unit.
Excessive compressor
operation
>
It is normal for the refrigerator to run for a long time in summer when the ambient temperature is high.
>
Too many food items have been placed inside the appliance, increasing energy demand.
>
Foods have not been properly cooled before being placed inside the appliance.
>
The doors are being opened too frequently.
Light does not turn on
>
Verify that the appliance is connected to the power supply and that the light is not damaged.
>
Have the light replaced by a qualified service technician.
Doors do not close
properly
>
Food is obstructing door operation.
>
The refrigerator is not level.
Rattling noise
>
Check that the floor and the refrigerator are level and that the appliance is not tilted.
>
Check that the water filter is securely installed.
Door does not seal
properly
>
Verify that door seals are clean and free of obstructions.
Water pan overflows
>
There is too much food in the freezer or the food stored contains too much water, resulting in heavy defrosting.
>
The doors are not closed properly, resulting in frosting due to entry of air and increased water due to defrosting.
Hot housing
>
Heat dissipation from the built-in condenser via the housing is normal.
>
When the housing becomes hot due to high ambient temperature or the storage of too much food, it is recommended
that you provide proper ventilation to facilitate heat dissipation.
Surface condensation
>
Condensation on the exterior surface and door seals of the refrigerator is normal when the ambient humidity is too
high. Just wipe away the condensation with a clean towel.
Unusual noises
>
Buzzing: The compressor may buzz during operation; the buzzing is particularly loud during start or stop. This is
normal.
>
Gurgling: Refrigerant flowing inside of the appliance may produce gurgling noises, which is normal
Ice maker does not make
ice
>
After you install the water line and start the refrigerator, it takes 12 hours for ice making to begin.
>
Please turn on the ice making function.
>
Check whether the water pressure is between 30 and 100 PSIG and whether the water line is connected properly.
>
Check whether the water supply valve is open and whether the water line is obstructed.
>
Check whether the ice storage box is installed properly.
Ice dispenser does not
work
>
Check whether there is ice in the ice storage box.
>
If the ice dispenser is not used for an extended period of time, the ice will melt and stick together. Turn off the ice
maker, empty the ice storage box, then put it back in place. Turn on the ice maker.
>
Check whether the water supply line is connected properly, the water supply valve is opened, and whether the water
line is obstructed.
>
The ice dispenser can only be used when the refrigerator door is closed.
>
Check whether the ice storage box is installed.
Water dispenser does not
work
>
Confirm that the water supply line is connected properly, the water supply valve is opened and that the water line is not
obstructed.
>
Confirm that either the water filter or the dust-proof cap is in place.
Water dispensing is too
slow
>
Check whether the water pressure is between 30-100 PSIG.
>
Please replace the water filter.
Water drips from the
water dispenser
>
It is normal for a few drops of water to drip from the water dispenser. However, if water keeps dripping, please check
the water line connection.
The water tastes bad
>
If the refrigerator is not used for more than four days, drain off at least one gallon of water
>
Replace the water filter and continue to follow the filter replacement schedule guidelines.
