Errors and faults
123
Message on the display
Cause
Solution
The main motor is not running.
> Turn the handwheel clockwise until the needle is at its
top position.
> Remove the sewing project. Do not pull on the fabric or
the thread.
> Remove the stitch plate.
> Remove the thread remnants.
> Clean the hook.
> Remove the hook and make sure that there are no
pieces of broken needle points on the magnetic back of
the hook.
Incorrect presser foot for the
BERNINA Dual Feed.
> Fit a presser foot with the designation «D».
The fabric under the presser foot
is too thick.
> Reduce the fabric thickness.
Insufficient free space on the
BERNINA USB stick (optional
accessory).
There is not enough free capacity
on the BERNINA USB stick
(optional accessory).
> Make sure that the BERNINA USB stick (optional
accessory) is used.
> Delete data from the BERNINA USB stick (optional
accessory).
No personal data on the
BERNINA USB stick (optional
accessory).
No personal data for recovery
available on the BERNINA USB
stick (optional accessory).
> Make sure that the data and settings have been saved
on the BERNINA USB stick (optional accessory).
The recovery of personal data has
failed.
The firmware update has been
successful but the personal data
could not be recovered.
> Make sure that the data and settings have been saved
on the BERNINA USB stick (optional accessory).
> Transfer saved data to the machine.
No BERNINA USB stick is inserted.
Make sure that, throughout the
entire automatic update, the
same BERNINA USB stick remains
inserted.
The BERNINA USB stick (optional
accessory) is not inserted.
> Use a BERNINA USB stick (optional accessory) providing
enough free capacity.
The firmware update has failed.
The latest firmware version
cannot be found on the USB
stick.
> Make sure that the compressed zip file has been
unzipped for the firmware update.
> Check whether the data for the software update is
saved directly on the data medium and not in a file on
the USB stick.
> Updating Firmware.
