60 Troubleshooting
HDR
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
for more support and local customer service.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
There is a message
HDR: Emulated
showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to
Working with HDR technology on page 39
to check if a supported player,
content, and the certified cable are used.