BenQ SE2231, User Manual And Quick Start Manual, Page: 47 / 50

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lish
44 Reference
Troubleshooting
Please check the following list before calling your nearest BenQ Customer Service Center
when problem occurs to your TV, and attempt the following steps to diagnose and fix the
problem yourself, so as to save your precious time:
TV Problems
Description Possible Reason
Fail to turn on
•
Check that the power plug is securely inserted into both the AC-
INLET socket on the TV and the wall outlet, and that the wall
outlet is switched on.
•
Check the availability of the power outlet by plugging other
working appliance, such as a desk lamp, into the power outlet.
No picture or sound
•
Make sure the TV power is ON ( by the power indicator on the
front of the TV lights in green).
•
Swich to other input sources to make sure if there is a problem on
the input source.
•
Check the connection of the inoput.
•
Check the mute fuction has not been activated.
•
Check the volume has not been set to minimum.
•
Check the integrality of your video and audio cables.
•
Switch to other channels to check if the problem still persist.
Degradation in color or
tint
•
Check the settings in the Picture menu.
•
Press 图像模式 button on the remote control to switch to other
modes to see if the problem still persist.
Improper image
position or size
Press 画面比例 on your remote control to change the aspect ratio.
Destortion in image Check if the aspect ratio is the right one for the input source.
The Image is too bright,
and the sharpness of the
bright area is degraded
•
Decrease your contrast seeting.
•
If the input sorce is a DVD player, set the output resolution of the
player to maximum.
•
Check if the source has been correctly connected to your TV.
The color of the image
is too light, or the dark
area in the image is too
bright
•
Decrease the brightness setting.
•
If the input source is a DVD player, check if the output brightness
of the player is too high for your TV.
No image
Check if the resolution of the PC input has been set too high. The
maximum resolution suppored for PC input is 1920 x 1080 @ 60Hz.
The remote control is
not workin
•
Check if the batteries has been installed in correct direction.
•
Check if the batteries are dead.
•
Decrease the angle and distance between it and your TV to see if
the problem still persist.
•
Make sure the control has pointed to the receiver on your TV
correctly.
•
Make sure there is nothing blocking it from the receiver.
•
Check if there is a fluorescent lamp near the receiver.